Jira Service Management

Hi, We upgrade our Jira Service desk (server) last week in version 3.15.1. One thing we found out is that if users try to go look at Workload report it takes about 20-40 seconds to load that report...

• jira-service-desk
• jira-service-desk-server
• server

Hi, When my costumers ask me a service request trough E-mail, is it possible to reply my solution back in an E-mail? greets,   Bob

• jira-service-desk

Hi, We've just noticed that the Organizations field is not working as expected. An organization called "Operations" has 33 members. Most of the issues created by these members, are created with no v...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• organization

Hi guys, How do I make sure that after integrating freshdesk with JIRA I can view only relevant projects? Not all of them which is currently the case. The reason I don't want to see/access them is ...

• cloud
• jira
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

The default in service desk for when a ticket is created seems to be "Share with (Group Name".  Is it possible to set this default to 'Share with No One'

• jira-service-desk

Jira service desk is better or service now is better to support ITIL and Gartner practices

• cloud
• jira-service-desk
• jira-service-desk-cloud

We are trying to give a technician the ability to create reports on our Service desk. We have added him as a developer but he still does not see the New report option under reports.

• cloud
• jira-service-desk
• jira-service-desk-cloud

How can I get "Time in status" to take weekends into account?

• jira-service-desk

We are looking to possibly replace an in house help desk system we have. It would be mostly internal. As we have it working now we have each client in the system and we can look up calls entered for ...

• jira-service-desk

When looking at an issue, the dates in the comments are in a strange format.  This is what I see: [any user] added a comment - 54/20/2018 9:54 AM   If I edit the comment I see the comme...

• jira-service-desk
• jira-service-desk-server
• server

I am trying to add a user to a service desk project. I went to the Customers page and clicked on Add customer button. I then entered the customer's email address and clicked add. I receive an error m...

• customer
• jira-service-desk

We want to track to see if we have repeat customers who are continually logging issues, to identify if there is additional training or support needed for that user/with that organization.  Is th...

• jira-service-desk
• report

Linked Issue Field is currently hidden on Customer Portal. How do we make it visible?

• jira-service-desk

In Jira Service Desk for server I'm attempting to set up so a specific request for licensing and billing questions only goes to the support staff who are authorized to handle this sensitive informati...

• jira-service-desk
• jira-service-desk-server

Hi all! I'm so grateful that you're all so generous with your responses; I've been able to find a lot of info by hunting through the archives.  I'm using Cloud-hosted Service Desk. I have a few...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I need to give the team leads custom report creation rights so they can create reports relevant to their teams & requirements. we are using Service Desk.

• jira-service-desk

I need to update our Jira Service Desk application, and I read that we can update directly in the UI: But in configuration I dont'd found  this option to update: Where is this opt...

• jira-core
• jira-service-desk
• jira-service-desk-server

Hello together, in our jira service desk installation (on own server), we have a problem with (I think) the user search.   Whenever we want to open the page "customers" there comes up the fol...

• jira-service-desk
• jira-service-desk-server
• server

In our other Jira projects, you can browse filtered issue lists. Jira Service Desks queues are in fact also filteres on all issues. Is there an option to browse the issues in the same way? For a...

• cloud
• jira-service-desk

Hi there,  We are curently evaluating Jira Service Desk Cloud version. We are worried that with attachments (logs, screenshots and so on) we will soon exceed the permited limit of 25 GB Cloud S...

• jira-service-desk
• cloud
• storage

Instead of always writing  Best Regards //Ulrika Eriksson Atlassian support   Add an automated signature depending on user.  There are 5-10 different agents in projects.

• jira-service-desk
• jira-service-desk-server
• server

Hi, We recently started to use JIRA Service Desk. It works mostly okay. One of the things that doesn't fully work is that when our support mail inbox receives support requests from other organisati...

• jira-service-desk
• jira-service-desk-server
• server

Hi All, I have created two rule using Jira automation add-ons. One is when an issue created send automated mail, it is working fine. Another is when a comment is added to issues when the request typ...

• jira-server
• jira-service-desk

Based on https://community.atlassian.com/t5/Jira-Service-Desk-questions/Making-tickets-re-open-when-a-customer-replies-just-doesn-t-work/qaq-p/743198, it is possible for a ticket to be re-o...

• jira-service-desk

I configured service desk to receive request via email.   I have a Google group (group@mydomain.com) that users sends requests to.  I have a service account (specific-user@mydomain.co...

• jira-service-desk
• jira-service-desk-server
• server