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- Questions
Jira Service Management
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I want to know if it is possible to create a service, clients will send an email to my service desk and a ticket gets logged. I want to my clients to receive email on actions that are done to the tic...
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HI, We have started providing support to the German client, So we want to translate our customer portal into the German language including all the custom fields. In short every...
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I have a support desk knowledge base configured to be linked to a specific confluence space. Everything works fine. The articles written in the confluence space are visible in the knowledge base. Wh...
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Excuse me for a noob-question, but I'm trying to get customers in projects to see all requests created by their coworkers (as standard, for all projects). At the moment, I'm getting a lot of double ...
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I'm trying to delete a filter in my filters, but not seeing how I am able to do it.
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Is it possible to add a dashboard gadget to Service desk, using either Refined theme or ultimate extensions perhaps? I have the "Custom Content gadget" that does what I want, which is to display a...
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Como dar permisos para la creación y administración de proyectos en jira service desk a otros agentes?
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Our Jira Service Desk email notifications recently changed. When a new ticket was created, it used to send an email notification with "[JIRA]" in the subject heading. Now it does not and only says th...
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Is there a way to show people who are CC'd on a Jira Service Desk Ticket as a Requested Participant?
Hi, My team are currently using Jira Service Desk. Tickets are created via external users mailboxes and we want to have visibility of any tickets where there is a CC added. Is it possible to d...
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Hello, we have an error in the client portal in the Service Desk which remains blank and only shows this error in the browser console, we tried to update the version of JIRA and JIRA Service Desk and...
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How do i limit permissions so only a specific group can add customers? I do not want all our service agents having this ability.
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When selecting a specific transition for a service desk ticket, is it possible to create an issue automatically on the back of it?
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Hi, Is it possible to set up Jira Sevice Desk so a Tempo account is added to the issue automatically based on the reporter/customer/organization? Would be very useful. //Chris...
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Why are my SLA times/values not displaying in my issue subscription email? See screen shot below--it's from the email. When I view the filter in Jira, the values appear as expected. As yo...
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Hi, I saw this on a Jira Presentation from Spotify and thought it was a great idea. https://youtu.be/RGRLAZhzeL8?t=828 does anyone know if there is an addon that helps with this ?
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After Upgrade to servicedesk 4.0 and Jira 8 the E-Mail request settings are broken and no longer functioning Error! Strip quotes failed to update. Please try refreshing the page. Error! H...
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Hello, I have one JIRA service desk project in my JIRA instance (server hosted) and I want my client to be able to see all requests (read only) that have been created on behalf of that project throug...
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I have two JIRA INSTANCES A CLOUD External Service desk B SERVER Internal Pj management I whish to link INSTANCE A service desk tickets to INSTANCE B jira ticket i already...
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Hi. My company is not approving of the current KB article view in the portal. Too narrow, screenshots are too small, ToC is broken etc., Is there an addon that sort of replaces the ...
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We have a use case where we want to trigger a webhook when any agent is assigned to a ticket in Jira Service Desk Cloud. How do i do this ?
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we are using the service desk cloud, can we change the site access URL to our domain? such as support.ourdomain.com. how do we change it?
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Our jira crashed with proxy error : error reading from remote server when i was on holiday last Friday. Now I am asked to investigate the root cause of the crash. I can attach the support. zip files ...
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1. Jira is very slow ,we have hosted this one in our environment 2.The cpu and the memory utilization is not too much even 3.Sometimes even Jira SD is dead 4.Please can we have the resolutio...
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1.Last 1 week jira is experiencing very slow ,sometimes almost dead. 2.The cpu & memory utilization is nominal which is good. 3.Other applications are hosted in the same environment but no issu...
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| 20 | |
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| Subject | Author | Posted |
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| February 10, 2025 5:31 AM PST | ||
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| January 23, 2025 5:50 PM PST |