A pop-up survey could appear while you're here--curious what it's for? Click here to learn more!
×Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hello Jira community, Do you know if it is possible to import the internal comments into the CSV import ? Currently, I do not know how to differentiate internal comments from public comments i...
-
I'm attempting to use the 'Copy custom field values' Built-in Script to copy the value from a list-type custom field to a label-type custom field. My query returns 215 issues, as does the preview, bu...
-
I have linked Confluence to JIRA and using KB to a Service Desk. But now we have requirement to give different URL for Confluence for a different client in a secondary Service Desk URL. How can I set...
-
I got one API to post comments in issue on JIRA service desk POST /rest/api/2/issue/{issueIdOrKey}/comment but it post a comment as a admin not as a reporter. Can...
-
Sometimes we need to deliver some or all of the code we are working on, and we wondered if it was possible in JIRA to handle packages shipments with monitoring on these shipments?
-
Does an agent see when a requester disable notification on an issue, so that agent can explicitely be sure that requester gets important information during issue handfling? its important for agents ...
-
Somehow, a person on my team set it up so that every time a Customer Portal ticket is entered, a comment automatically populates on that ticket saying, "This needs your attention" and then tagging fo...
-
Hello, we discovered an interesting behaviour of the Jira Service Desk Portal regarding articles and links. Our structure for our knowledgebase space consists of 2 pages, one called "Intern...
-
Does JIRA Service Desk Cloud work with company's Active directory for account authentication?
-
Hi! Today we use JIRA for projects and ServiceDesk for IT Support. This is just internally in our business, so our "customers" are only internally. Certain business users have access to certain so...
-
i recently delete the company name and sub folder from top of the bar on ofbiz. how can i create company party and under the company how to create sub party.
-
Hi, I know that connector from servicerocket is work well with "JIRA software and Salesforce" But not JIRA sevice desk. Anybody can suggest and tool from market place that can integrate JIRA s...
-
We have a Jira Service Desk Cloud.As of now we were using Jira Service Desk on premises which is using AD users. We want to move from server to the cloud one. The problem is we want to hav...
-
Hello, I needs to have approval process where should participate 4 groups, in each group for ex. 3 users, and in case someone from any groups approves/declines, the system should understand th...
-
Consider the following simple example, using a Service Desk Portal: 1. Client files a ticket "The Pony Generator Is Broken". The description entered in the portal is "This is what it created" with ...
-
I want to make my help portal tool like your sample - I don't like the drop down menu ... https://propertiesonline.atlassian.net/servicedesk/customer/portals I want to show the groups or the catego...
-
Fred, a regular user, opens a request. Mary, a service desk agent, realizes it needs approval. She clicks 'request for approval', the workflow transition screen pops up, she fills in the details incl...
-
"Cannot link your email account due to emails in inbox Your inbox must be empty before you can continue to the next step. Please move the existing emails out of the inbox and try again." Unable to ...
-
HI! I have a user that regularly gets added and removed as a participant to tickets. However once removed as a request participant they still receive notifications. How do I stop this?
-
Hi all, Is there a way to add an extra button when commenting on customer tickets to just provide an update and not change the status to waiting for customer? Currently I have share with customer a...
-
I'd like to make Customer Request Type read-only on the Service Desk view issue screen. The ultimate goal is to require users to use a transition for changing the Customer Request Type instead, so th...
-
I'm pretty new to using service desk and we don't get a huge number of help desk issues But any suggestions on ways to create alerts when issues are created with Highest priority to ensure we triage...
-
Hi, when adding a public comment on a Jira ticket, the user gets an email that a comment has been added, with the comment itself. I would like to add the complete email history to that e...
-
Hi all, we have a Confluence Space that is linked to a JIRA Service Desk as knowledgebase. On one page in our knowledgebase there is an external link (e.g. to google). The link looks good, w...
-
I have a client that created a 2nd Service Desk Project in Cloud, both have different email addresses associated to it and the request type for both emailed requests are different. I have only...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 23 | |
| 11 | |
| 10 | |
| 9 | |
| 8 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 4m ago | ||
| Wednesday | ||
| Tuesday | ||
| Monday | ||
| Monday |