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Jira Service Management
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I'm not sure if anybody feels the same but when i was a consultant i was having hard time to configure or sell JSD because other tools have more or different features then JSD. I'm wondering your tho...
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Jira core/software and service desk was not responding this morning and we rebooted the linux server. Now jira will not go past the "Atlassian Jira is starting up... Running system startup...
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I have an annoying issue that I have yet found an answer to. We are about to implement JIRA Service Desk in our organization and so far all looks good. However, the Help Center portal does ...
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Hello, Whenever I receive an email notifiation of my Jira Service Desk, there is always mentioned "[JIRA]" in front of the subject. I want to know if it is possible to remove [JIRA] from the subjec...
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Guidelines for using Jira Service Desk for asset management are in the document Guide to Asset Management. This contains a description of how to use issues and workflows to track assets, but we ...
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I have added an existing user to be a service desk agent who is in another group that has access to the service desk. However, she is not reflecting appropriately in JIRA and cannot be assigned issue...
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I am looking for recommendations for a solution to open issues in service desk from a sql query on a different database that can be ran on a schedule.
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I am looking for the best path for creating a user in Jira that will need to collaborate on a Kanban board while the project is being provisioned but then roll back to being "Customer" user type (CUT...
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Hey i am doing a "create issue" in a workflow transition with the JWME addon. Something like FOB Number: <%=issue.get("FOB Number")%> So thats fine and works, but i want to format thi...
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Hello there, I'm experiencing an issue where we have a specific group of people who appear to not be able to create tickets via email. I've double checked the groups they are part of, and the group ...
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We have multiple teams within IT that we would like tickets to be able to be assigned to. What is the best practice for setting up multiple teams in JIRA service desk?
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Looking at the issue in service desk it says that it was approved right above the list of approvers, but the issue didn't transition out of 'waiting for approval'. Clicking on the approve bu...
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I noticed in our Atlassian Cloud products (Jira Service Desk) users now have an @name listed below their display names. These showed up recently and seem to be inconsistent in their forma...
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Hello, we have already installed internally and we just finsih to install Jira service desk. when we try to create a new project we have an error "Hmm ... we were unable to create your...
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My company is implementing Jira Service Desk and Jira (both Cloud). I have set up our Service Desk and Jira in such a way that the ticked linked to the Service Desk tickets (refered to as SD) status...
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Dear all, I am trying to get familar with service desk and its rest api. I manage using google ARC tool to fetch a particular request using the URl : https://mytest.atlassian.net/rest/servicedeska...
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Hello there, I have defined a custom scripted field. the formula is: return ("date of creation" - "Date of taking into account") So i have some negative value like -1, -27 etc.. ...
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Hi folks, my problem ist that i will move the "div.activity-item.request-fields" (Issue Detail Fields) in the Customer Portal from the bottom to the top like you can see in my screenshot.  ...
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Hello, The SLA's in two of our projects do not seem to be recalculated. Recalculation start, then nothing happens. How to fix this? Jozsef Lehocz
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I want to maintain all three Jira Core,Software, service Desk in the same Instance [URL]. Is it Possible ? If yes please suggest an approach for it. Thanks in Advance.
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Dear all, I am actually testing the intergration of Jira Service Desk into an other tool using web service, but from configuration side I am requested to enter 2 authentication parameters : Jira AP...
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Dear all, I need to test jira web service desk in order to implement it in ServiceNow. For that I have download the trial version of Jira Service Desk, and now I would like to try to get for instan...
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I have a requirement in jira service desk, where if an issue stays in Status A for more than 8 hours, the issue should automatically transition to Status B. How to handle this without using SLA, beca...
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Hello, I want to create a report that return the name of ticket requestor together with the total number ticket they requested. Apparently, it seems that Jira report does not return string result, ...
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Hi I had upgrade sever jira to version 7.13 and now i can't upgrade/install service desk Every type I try install i received the message "can not install, see log" in log, i don't ...
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| September 10, 2025 3:07 PM PDT |