Jira Service Management

I am trying to find out if JIRA service desk allows me to manually add SLA start time case by case. There is a default time set but I want the flexibility to edit the time when I create a new issue. ...

• jira-service-desk

We have a custom field on our service desk request called Opening Date. Is there any way to set our Time to Resolution SLA to pause until that date?

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a customer that does not want to receive a notification email with his response in it every time he responds to a ticket.  Is there a way for me to remove these specific notifications for...

• cloud
• jira-service-desk

Hi  Wonder if someone can answer a question please? We are running Jira on a local server. We are using for internal support tickets from our users. Do you have to do any configuration of IIS ...

• jira-service-desk
• jira-service-desk-server
• server

Hi,   I would like to setup a custom rule which is a notification to a group of email address when an issue is raised and other custom fields are true. Can I send such notification to any e...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We would like to require our Customers to login securely by enforcing 2FA for the Service Desk portal.  Is this possible to accomplish using the Atlassian Access product or is there a different...

• 2-factor-authentication
• cloud
• jira-cloud
• jira-service-desk
• jira-service-desk-cloud

We are using the cloud version of Jira Service Desk. When a customer creates a request in the help center portal his organization will be added as shared with. But if we embedded the request form i...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am looking for a way to send a custom email to one agent including custom fields once a ticket transitions to a certain status. I believe I would be able to do under Automation rules except I am o...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, When some of our users try to access our Jira Service Desk to submit a ticket, they are getting an Unauthorized (401) message that says "Encountered a '401 - Unaturhozed' error while loadin...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have a challenging assignment with which I could use the communities help.  I need to show three ways to get exernal data, lookup tables if you will, into a 3 or 4 level multi-select field-set...

• jira
• jira-server
• jira-service-desk
• jira-service-desk-server
• server

Dear Specialist As we are Chinese users  of JIRA Service Desk, so we trying to search issue by filter created>=startOfWeek, it always starts on the Sunday of a week. We would like the filter...

• jira-service-desk

Sometimes you cannot find the next step of workflow to click and it will not show after several times of refreshing. The button just disappared, how did this happen? But when you leave it there for a...

• jira-service-desk

• cloud
• jira-service-desk
• jira-service-desk-cloud

As service desk agent i am trying to share a article to customer, but the articles shows the red padlock sign on it even though its not restricted in confluence and the customer has the confluence ac...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I was trying to increase the width of projects drop down (when it is basic search not advanced)  in search for issues page in JIRA.  I tried to inspect the found that its a class without a...

• jira
• jira-service-desk

Здравствуйте. Установил сервер Jira Service Desk, настроил. При подключении клиентов к порталу для создания запросов, страница постоянно обновляется как будто жму F5, это происходит из под любого по...

• jira-service-desk
• jira-service-desk-server
• server

I am wondering if it's possible, whether through JIRA system or from an add-on, to auto-populate a field with a user's email address when you type their name (similar to when you type a name into the...

• jira-service-desk

I need to make a change to workflow to contain "Waiting for Client" is it possible? Also, with it being added does to stop the "clock" SLAs?  Thanks

• jira-service-desk

Dear Jira Service Desk community, I'm encountering a strange problem. On the inital page load of the Service Desk Customer Portal the German Umlaute Ä, Ü, Ö are not correcty displayed by either...

• customer-portal
• jira-service-desk
• jira-service-desk-server

Our tickets are created based on a phone call into our call centre, I saw nothing about this in the demo or in looking at the software. We would be importing our existing database of customers and u...

• jira-service-desk

I'm looking at creating a custom automation rule that sends an email when issues are created and match certain fields. What I want to do is have the email sent to the address that's provided in one o...

• cloud
• jira-service-desk
• jira-service-desk-cloud

We have a closed service desk; user accounts must be approved and created by us. Opening it up to anonymous access is not an option. I have a new requirement/request from our SD team and I'm not sur...

• cloud
• jira-service-desk
• jira-service-desk-cloud

So for example if I have an SLA that measures the time it takes for a fix version to be assigned to an issue and the SLA "Stops" on "Fix Version Assigned" and then the issue doesn't pass testing so t...

• jira-service-desk
• sla

hello team   I restrict acces with label for customer portal request type. But it still work on the help center , article shown . How can i prevent it to be shown in the help center ? I nee...

• jira-service-desk

Our service desk is set up so that each customer can only see their issues.  I was asked to find a way that HR can see each other's issues.  I created a HR organization and moved a few cust...

• evaluator-resources
• jira-cloud
• jira-service-desk
• organization