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Jira Service Management
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Hi, I am cloning issues that are tickets in jira service deks. In the cloned issue it is not copied the Customer Request Type. Can you help me? Regards, Graziano
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Hi support team, We have a pretty big problem with our jira service desk. Our Jira Service Desk is not connecting anymore to our secure imap server in order to create tickets based on e-mail. From...
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Hello there, I have set a global transition in my workflow. From anywhere to anywhere, in this way i can use the transition from everywhere in my workflow. I would like to made thi...
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Hello, I have a question, I would like for jira to stop sending me notifications at the specific time, for example from 6 pm to 8 am the next day, is that possible, any ideas? &n...
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Hello guys We recently upgraded our Jira Software to version 7.12.1 and Jira Service Desk to version 3.15.1. After that I have discovered a little problem: I submit a JQL that includes servi...
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Our Clients send us issues via email. They copy other people from their organisation. When we respond to the issue from Jira, only the sender gets to see the response. How can we ensure everyone copi...
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All, I want to add a new client to the Organization field, however this is a system field that is locked down. How can I add new entries to this list? Thanks, Jason
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Our colleagues usually insert file path to the comment like this: J:\Main\Objects\CharacterModels\Robot\_FBX\robot_gun_04_engine_test_textured.fbx the visual editor converts it to this: J:\Main\Ob...
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i need use organisations field from JIRA Software but ican't beacause it is locked. I don't see this field on screen.
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Hi, I'm trying to configure the custom email address in the support eamil, but it's not happening , I'm getting the below Error. Unfor...
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Hi Is is possible to get all requests from service desk API of certain request type, or rather to exclude certain requestTypeId from the response? like rest/servicedeskapi/request/?requestTy...
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It is possible to filter an e-mail!? è possible to create scheme of notifications of solicitations!? Example: While receiving a solicitation for email of the domain @gmail.com, the JIRA will be go...
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Hello, when our customers create new ticket there is not any notification for our support team. Is there any kind of AUDIO or POP-UP notification when someone create a new ticket so that we dont mi...
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I am supposed to evaluate Service Desk for my company. When I go to https://randmcnally.jira.com/servicedesk/ , I see the message "You don't have access to any portals." How do I gain access to a "p...
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Even when logged in as admin I cannot create a new report because after clicking the "add new series" button nothing happends. Thanks for any feedback! Kind regards Andreas
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Is it possible to add a column to a queue with the total of sub-tasks that are 'Unresolved'? We keep track of employee de-boarding in Jira and like to have a clear way of knowing when all sub-tasks ...
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Hi, according to my colleagues, they have been unable to tag me in JIRA. My name is not coming up for them. How can I fix this?
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I have Tenable network security documentation explaining how bidirectional ticketing available but i think it only works for JIRA SERVER. Could someone confirm that and if this same bidirection...
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Hi all, I just had a quick question about attachments. If I disable attachments in Jira Service Desk, will it remove all attachments that have been attached to older tickets? Or will it just preven...
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The Jira Service Desk customer portal has a very strange UX. If I don't have any knowledge base, the screen is mostly empty. There is an customer profile icon on the top right which has...
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Some information we get it from the help document. But need more explanation on the same. If anything with example is greatly appreciated.
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When I click Add customers in a Service-desk the users doesn't receive an EMail.
439 views 2 0 Deleted user October 9, 2018 -
Hi, We want to delete all issues and start the new counter from 1 again. Is that possible? Maybe without deleting the project? ;) Kind Regards Mathias
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I did find this page: https://confluence.atlassian.com/servicedeskcloud/troubleshooting-issues-with-the-email-channel-732528950.html and it says that there should be a test mail button... but I can't...
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I have some questions about best practice how to set up our Service Desk environment. We have 8 teams and all of us both handle support and development issues. We have been using Jira for all issues ...
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