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Jira Service Management
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In the left side bar in JIRA Service Desk how do you remove the Getting Started link?
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So we setup JIRA Service Desk and if I login as one of my users they do not see our Service Desk under projects. Is this how it is suppose to work? If so how are using suppose to find the...
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seems to be anytime any action is performed, the same msg appears
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Hi, i have common issue, but i dont have any proxy or ssl on my server and i dont know hot to solve this problem. I read almoste everything about this problem but everytime there is solutio...
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Have spent 3 weeks configuring the Jira ServiceDesk, just about to launch to users and after a reboot to increase RAM and CPU of the VM the config has been lost. In an attempt to reset up th...
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I am trying to integrate Basecamp 3 with Jira Service Desk (not JIRA Core Software). Any suggestions?
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Hi, is it somehow possible to add the following condition to a transition: If there is no assignee added to an issue, it shouln´t be possible to move the issue from the status "In" to the next one....
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I tying to flag a story that has not been updated say for a week or 2. Any project that is work progress
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Is it possible to email Project admins when a new ticket is generated? Our users submit IT support requests by emailing a specific email address. I've confirmed that when it reaches our J...
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can someone explains why if we I have access to jira projects and jira service desk as a technitian.?
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Right now users can only email xxx@xxx.atlassian.net but we don't want such a long email address. Particularly one with atlassian in the name because most people cannot spell this (outside the ...
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We have an issue where one of our Jira service desk customers is not receiving emails that should be sent out of Jira Service Desk. The most recent change we made was to remove the customers account...
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We have successfully executed an import with thousands of attachments brought into to the JIRA SD site. Unfortunately, by default these attachments are not shared with the customer. How can we either...
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Is it possible to add multiple users to a group, via a CSV import of some kind? I need to add over 100 people to jira-servicedesk-users and jira-software-users and only seem to be able to select indi...
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When clicking on the link of a related article in the Service Desk widget, you are taken to the confluence space. Is there an option to make these links go to the portal of the service desk?
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We have a request open and other Customers that are Request participants to on this ticket receive email notifications of activity on this ticket. We have setup a single request with this particular...
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Looking to bounce some ideas off someone. I have a service desk project that supports internal/external users who use multiple proprietary websites. Trying to come up with a meaningful workflow that ...
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Hi, We're migrating to Service Desk and want to be able to search our online documentation when someone searches the Knowledge Base. It seems counter-intuitive to copy and paste all of the content f...
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...ommentInfo, true) log.info(issueForComment) invalidInputException = new InvalidInputException(issueForComment) } }
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Morning, So we are in the process of setting up customers in our JSD we currently have Atlassian Access and have setup our JSD team and admins for SSO. However, we are running into difficult...
14,662 views 16 3 Deleted user October 18, 2018 -
Hi, Since this morning in the post functions screen details for a transition I see the script block for script runner blanck It does not display or show any data Also If I open the script to...
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Hi, we've configured an email handler and the mails where sent from an email adress via outlook. But the sent mails are not visible in the mail box. Must we configure this in JIRA or in outlook and...
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Hi, I'am facing the similar issue that @Gary Rafter had in this question: https://community.atlassian.com/t5/Jira-Service-Desk-questions/JSD-is-creating-a-new-ticket-for-each-email-respo...
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Dear Community, We started to work with the "Log Work" feature but I need to re-set the date from "17/Okt/2018" to "17/Oct/2018". My browser is using english as a default language, Jira is also set ...
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Can you create different flavours of SLA in the one service desk project? I can see you can create SLAs for 1 type say for software where critical = 4 hours business hours, major = 8 bu...
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