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Jira Service Management
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Hello! We get users from ActiveDirectory. The user profile displays groups that I would not like to show. How can I hide them or not get these groups from AD, and use only local ones? In three ...
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Customers multiple have tickets under the email and company name but they are not able to access them and these tickets don't show under their open requests. Please help. Thanks in adv...
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How do we automatically change the status of an issue when emailing someone via the JETI (Jira Email This Issue) add-on?
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Hi, I have my SLAs plotted (meet vs breached) in JIRA service desk dashboard as you can see in the picture. https://imgur.com/a/wJuvVMS I want to get the REST endpoints for my sla me...
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Just in the process of testing Service Desk email integration and seem to have hit a problem with it not always populating the Request Participants. I'm expecting this to be p...
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I am attempting to add people to my user list by sending an email. When the user clicks on the email, they are sent to a 404 error page instead of a sign-up page. Error ...
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I would love to have a status of when a customer has read my reply on an Issue. The customer can read (some of) a reply in Email. So this would only work when the customer cli...
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Within our company, we recently started using Jira SD. Now i see some things that aren't going as i expected. One thing being images embedded in the original message from our customers. Some cu...
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Hi, i have tried to log on and do your training however the platform wont let me log in and says access denied... can i get assistance please. ? Regards Ryan&nb...
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We have a file sent from our HCM every hour which creates a JIRA ticket. The component is an empty field that we manually enter. Can this be auto-filled with a component that we use when th...
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Instead of having to Move an issue, it would be great to have the user change an Issue Type from a dropdown. I know this is possible because it has been set up in a different project, however the adm...
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Hi all I have inherited a JIRA Service Desk Project. The form has a Clinic Name field. The names we enter in there are free text with browser based intellisense. This means ea...
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Hi all I have inherited a JIRA Service Desk Project. The form has a Clinic Name field. The names we enter in there are free text with browser based intellisense. This means ea...
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Whenever a new card is assigned (or unassigned) to me, I can't see it in the Android assigned cards widget. In order to see the added card I have to remove the widget and add it again. What should I ...
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Hi, In the workflow for issues that come via emails (email requests), the issue is created using the body of the email as the Description. The following sample description has been causing issues wh...
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Hi For our Auditing purpose, Created the new group called " System User" and try to add the following users : "JIRA Autowatch", "Zephyr for JIRA Cloud", "Sys...
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I can get all requests, but I wanted to get the requests of a specific user by id or username
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I have been running JSD for 2 weeks now & i now want to review the data however i feel that the reporting is a little limited, can anyone recommend a god reporting integration. Have used partner...
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So we're at the point where Jira just can't do some of the things we'd like it to do, and are looking at a couple of plugins. Some of the features that we need are related to how issues can be update...
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Hi, On our servicedesk we would like to automatically set the hidden Insight field Account to the Organization of the customer logged into the portal or sending an email. Is there any built in fun...
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Is there a way of creating Automation blueprints? So when I create mutliple service desk projects I can pull the rule from the list
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Hello all. I'm evaluating ServiceDesk and would like that our support team to create an Issue on our Devs Jira environment. ServiceDesk and Jira are separated applications that uses OAUTH...
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Hey all, To test an idea I had for a new help desk I downloaded a trial version of Jira and ScriptRunner on my local machine. A few months ago I wrote a custom script and inserted it into a Pos...
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Well this has been a fun day. Woke up this morning to customers complaining that the knowledge base was chopping off the left margin of all articles by about -15px. For example, a H1 title of "Purpos...
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Hello Team, Am setting up a email channel in Jira Service Desk and getting below error. Any ideas what how to get around this? Thanks "Unfortunately JIRA couldn't connect to the mail server. Here ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
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| June 20, 2025 12:16 PM PDT |