Add ticket watchers by default on Jira SD tickets

[Daniel Olivares]

Hi, everyone,

I need to add a rule to add a specific watcher everytime a ticket opened by a specific customer. Is this possible?

Thanks

[Thomas Deiler]

Dear @Daniel Olivares ,

unfortunately not out of the box - but with webhooks.

Create a custom automation rule:

WHEN: Issue created

IF: Issue matches: reporter = <your customer>

THEN: Trigger Webhook URL: ...

The URL has to point to a script that calls the following REST method:

POST /rest/api/2/issue/{issueIdOrKey}/watchers  {"watcher"}

You have to call this function for each watcher you want to add.

So long

Thomas