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Jira Service Management
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I want to make comment field required on customer portal on particular status after clicking on Approve/Reject button. Also suggest if any plugin works for the same
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When a customer a ticket and sends a response to their email, there are links to "View request" and "Turn off this request's notifications". I would like the ability for the customer to click the "V...
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Having an issues where one of my users is receiving notifications for every single issue update (for issues that he is the current assignee). I've disabled notifications for "issue Updated" for the C...
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I have m email set up as IMAP, however, I am still getting an error message every day at around 5pm that the JIRA service cannot connect. I am not sure what the problem is and will try to contact my ...
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...re on Premise. But the frontend (public part for customer) is displaying : � for each French Special chars. Please see picture : JIRA Service desk in French I don't have this problem in JIRA b...
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Our customer service centre is set up so that external customers will email our support email address and their email will come through as a request into Jira Service Desk. A lot of a customers will...
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Hello, I'm beginer using JIRA and I want to configure, at least, one dashboard to see the current status of IT service desk and the trend of my team and issues. What are the best ga...
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One of my Service Desk customers has changed his email address and is unable to change it on his profile, as am I. Is it even possible? Thanks, Joanne
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We have an automation flow that updates the status of an issue if a support agents responds to the issue or if a customer responds to the issue. If a support agent responds to an issue an email is se...
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We are creating our service desk portal and I'd like to know if already exist templates for HR and Finance workflow. Thank you in advance
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Dear Experts, I have a use case to create a new ticket from user customer comments if an old ticket is already closed but user or customer replies to that same email thread. Can we do this using so...
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This seems to happens since the due date popup was updated to include a reminder, just a few days ago: I change a due date or add one and the follow is activated. Above all, I do not want these...
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Please guide me how do i hide project list from users like developer tester.only admin have the access to see all the project list
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i have multi-choice list of values a,b,c,d,e, i have a custom text fields of a1,b1.c1,d1,e1 when i choose value "a" from the multi-choice list it show a text field of a1 when i choose ...
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Instead of displaying an image, the message "image removed by sender" appears.
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Service Desk FSDP was setup with a Knowledge Base with tech docs. Service Desk AHT is for On Call tickets but we would like to link it to the FSDP Knowledge Base instead of having to maintain two KBs...
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We've managed to leverage Service Desk for getting a change management setup to a point near using in production. But there are two big hurdles. For Standard or Pre-Approved Changes - need ...
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Evaluating Jira Service Desk. We send all support email from our individual business email accounts using our local email client apps. We don't want to change that. So, how can I change JSD's rules...
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I'm trying to export my user list but I receive an error that the export cannot occur.
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Hello all, I am looking to configure an approval workflow in JIRA Service Desk to have users select their manager from a pre-defined list of Managers. I have added the field '...
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hello I have a few question to jira service desk , do I need help 1 -How to make a field mandatory . 2 - I have a button with several answer how to do if one tick...
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We are currently trialing Jira Service Desk at our very small firm. We want to continue to communicate with users seeking support with our email clients and use the service desk among ourselves to t...
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Is it possible to use FormFlow to create a form for my requesters to enter information without logging into JIRA? I want to create this custom form to gather information before a ticket is open...
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What is the simplest way to update my current Jira Service Desk to the next-gen. Thanks in advance for any help you can provide.
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We have Issue Linking enabled in our instance, with the default Service Desk user group appearing in Link Issues permissions of the destination JSW project, however in the JSD issue, the option  ...
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Atlassian Community Events
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| September 4, 2025 1:00 PM PDT | ||
| August 26, 2025 3:48 PM PDT |