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Jira Service Management
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Hi I´m Monica, webmaster for LATAM and Brazil sap.com pages. Last week, I received the next email from the agency who do all the SEO optimization in the pages from sap.com and they mention th...
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When entering the Description for a Custom Field, this does not affect the Field Help instruction field in the customer portal. They are accessed two different ways but are attached to the same field...
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I have created a custom filed User picker and added it to the every screen of a particular project. When I click edit I can see the field and clicking on the people icon next to the field allo...
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Super new to all of this... I'm building out a POC in Microsoft Azure and started the deployment of Jira Service Desk Data Center in the cloud as part of the Atlassian offering. The deployment has co...
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I want to add multiple custom email addresses to receive email requests. Based on which email address is the recipient will determine a different automation (add component X). How do I create ...
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Создал две компании на одну почту. Обращение через первую компанию работают корректно. Обращение коллег через вторую форму - работают тоже корректно, и коллегам даже автоматические сообщения приходят...
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Dear Reader Could you please assist as a new Key gets logged every time when someone responds to an Email, Even though the Key Reference number is already in the Subject Line...What do I have to Cha...
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Hello team, i am trying to setup email channel using official email address. account is basically outlook.office365. following error gets pop up Unfortunately JIRA couldn't connect to the mail se...
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Dear all, i'm working on a workflow which need x approvals before change status. But for each approval (when user on Customer portal click on the "Approve" button), I need to run a specific transit...
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Without jira upgrade and workflow change, suddenly customer cannot transit issue after click on workflow button. In browser inspect mode, find consule with PUT 400 error. May I know if any pote...
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Good Morning; I am setting up a project in Jira so that from the reading of an email it generates an incidence. When I configure the emails when executing the test, it indicates the following: Can ...
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We are evaluating Jira Service Desk as our new ticketing system. We have a first, second and third level support. We have to separate the service desks from each other. Here's a description fro...
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We added specific users into an organisation. In the customer permissions we set "Customers who are added to the project". It works fine. Non added users can't raise requests. Their request is blocke...
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I am getting a problem with Jira Service Desk: I installed my Jira Service Desk(within MySQL DB locally) on CentOS Linux OS 7.5, Microsoft Azure Cloud. Iptables and default Azure firewall was used a...
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On Atlassian Summit (I think it was during a keynote) an integration of AWS in Jira Service Desk was mentioned. So that an AWS-Instance (EC2, with predefined Content) could be provisioned. Is there...
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We would like to integrate JIRA service desk with our portal through support tab. We are looking for custom widget which we can mashup/add in our portal. Can you suggest how to proceed with this.
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Jira Service Desk Cloud version. The big search bar on the center of the customer portal (the very first thing customers will type into) doesn't seem to search for any existing tickets? It only find...
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Using Service Desk Cloud. Trying to add new portal only customers. When I choose the Customers tab, it doesn't load. After several attempts to refresh the page, it will typically lo...
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We recently upgraded our on-premise JIRA environment including upgrading Service Desk from 3.5.0 to 3.16.0. Prior to the upgrade we would see the Pages icon at both the top and bottom of the issues ...
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Ever since our upgrade to the latest version of JIRA and Service Desk, when a ticket is opened, it seems to be created using an existing ticket ID. For example, a ticket was opened this morning with...
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We have issues that get linked by the "relates to" task, and we were wondering if you can move linked tasks together? So when you attach a "relates to" task to another task, is this a way to move th...
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When resolving a ticket in a cloud instance of Jira with Service Desk using the Default Notification Scheme; When a ticket is resolved and event type is set to "Done" the system correctly sends a not...
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We use JSD for internal requests and the vast majority of the users that leverage it do so as unlicensed users through the customer portal. Often these users receive links to the "back office" issue ...
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We have Jira configured to use LDAP (AD) as a primary source for user-accounts, "JIRA Internal Directory" as secondary. In our Service Desk projekt we have configured that everyone can share the iss...
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Hi! We are planning on moving from Self Hosted to the cloud option. Do you guys have any conversion tools that we could use or do we need to configure everything manually again?
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Atlassian Community Events
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| 18 | |
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| 13 hours ago | ||
| Thursday | ||
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| September 26, 2025 9:05 AM PDT |