Jira Service Management

Hi, where i can add or edit customer portal , when user raise request after that what fields will appear and what will be hidden. Where can i customize such settings.

• jira-service-desk

  Hello  In my service desk  , I have  a field  to put the last date to resolve the problem   how to block on the calendar the day preceding today day .   ...

• jira-service-desk

I have a question about hard-phone line connection to Jira. We have a situation that there is a team which are using Yealink phones for in-coming calls. We would like to export / move / connect thes...

• jira-service-desk
• jira-service-desk-server
• server

I have a filter which was working fine 2 weeks ago. Today I tried running the filter and export it to CSV. All is looking well in Jira, but when opening the exported CSV file (or getting data from it...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I would like to create a Service Desk SLA that should stop counting once a Custom Field is updated - is that possible?

• jira-service-desk

if user/agent complains that in reports there are much records and they cant see it properly, what would be the solution to this , how we would make that reports in easily accessible format

• cloud
• jira-service-desk
• jira-service-desk-cloud
• report

Hello, I am looking for a way to only have a particular group or "organization" in my JSD have access to particular KB articles.  UNLIKE how the Atlassian SD allows you to filter items by wheth...

• jira-service-desk

Hello,   I'm having trouble removing Projects from a Service Desk.   I've deleted one Project and still see it appearing in my Service Desk Portal despite not being accessible in Jira a...

• cloud
• jira
• jira-service-desk

Hello Everyone, We are in the verge of implementing Jira - Service Desk for our Infrastructure and Application team. Whats the server hardware requirements ? and best practice   

• jira-service-desk

Does Service desk have a license management module for other applications. ie...

• jira-service-desk

I have a short list of stories (A, B, C).  Most (but not all) stories have sub-tasks (A1, A2, A3, C1, C2, C3).  I have Bugs which are related to the stories or sub-tasks.  I would like...

• jira-service-desk
• jira-service-desk-server
• server

When i am trying to create issue getting below error.   Summary: You must specify a summary of the issue.

• jira-service-desk
• jira-service-desk-server
• server

Hi, what is difference between create issue and issue types for any request type is it necessary to create issue or issue types

• jira
• jira-administration
• jira-service-desk

Dear JIRA users One of my customer aims to view all issues created internally by my own team. Does someone know how to set-up this functionality in JIRA SERVICE DESK ? Regards Ghislain 

• jira-service-desk

I have a sales team of 4, Each of them have their leads and accounts which i assign to them, i would like to know, if it is possible, how can i make a card visible and accessible to only a few member...

In request type we have a request with issue type. but when i am seeing its  Visible fields they are showing only 5. But when i click on  View this request form there are more than 5....

• jira-service-desk

Hi All, We're using the next-gen Service Desk. We would like to copy a workflow from one request type to another request type. According to the article below, it seems it's possible? https://supp...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi Everyone. In the workflow below, how can I make it so the first status from Create (the circle) is actually 'Awaiting Review' and after that it goes to 'Change Manager Approval'? I can't seem to...

• jira-service-desk
• jira-service-desk-server
• server
• workflow

is it possible to copy a custom field's text to a comment visible to customers n Automation for Jira, so I have a resolution field that appears once the ticket transitions to Done but the issue I am ...

• jira-service-desk

Is it at all possible to make resolution comments visible on jira service desk cloud

• cloud
• jira-service-desk
• jira-service-desk-cloud

  Example. A service desk agent uploads a .jpg file to a ticket for review by the user who submitted the ticket.  The end user logs in to Jira on a browser (have tried 3 different browse...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I have set up a knowledge base in my jira service desk project that shares wiki articles to my users.  I have created 4 categories and added many articles to each categories.  When my users...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I'm setting up my first Jira Service Desk (server v 4.3). Customer permissions on the project are "anyone can email/raise a request" and customers can share with "Any customer". By my understanding c...

• customer
• jira-service-desk
• jira-service-desk-server
• server

It would be VERY helpful if we could move the input screen for entering a new ticket. It is static and there are times I need to move it to see items.

• jira-service-desk

Hi Community,   I have to create an email channel under a new project. I would like to use secure IMAP email account. The email address and the username are different. I put in all the details...

• channel
• jira-service-desk
• jira-service-desk-server
• server