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Jira Service Management
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Es posible que se notifique a mas de un cliente cuando se crea una incidencia?
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Components once created do they have to be configured meaning linked to anything else? or they get created so that when a user creates an issue adding "Components" it's a field in the quest, is a dro...
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Hello Community, I need your feedback on an idea that my superiors had to re-organize our JSD projects. Right now, our Service Desk projects are organized by teams where you can raise different req...
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Hi Team, In my jira I'm using a Script runner so my requirement is I have a Transition button called "In Progress" for this transition i need to apply a post-function to update a group Picker...
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We are currently using Jira Service Desk Cloud. When our customers send in e-mails to our service desk we are setting the priority based on customer, and key information in the subject field. ...
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Hi all, I use Jira in a Service Desk environment and I'm trying to replicate certain aspects of dedicated Service Desk software that I have used before in previous jobs. It's for exped...
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After upgrade to JIRA Core 8.0, JIRA Service Desk 4.0 and Scriptrunner 5.4.49 all my behaviours aren't working. When I choose to map to a Request Type in JIRA Service Desk, it tells me that&nbs...
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After upgrading to JIRA Core 8.0 and JIRA Service Desk 4.0 the Customer portal is unable to show special characters like danish æøå. Is this a bug or how do I fix this?
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Hi. TL;DR - I've seen a similar question posted before where someone wanted to change the resolution of a bunch of already-resolved requests. The answer was: add "resolution" as a field, then c...
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On the Jira Service Desk Organizations screen I want to be able to add a custom field in order to flag non paying clients. The purpose of this is when a call is logged an email can be sent back to cl...
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We sometimes raise the request on behalf of customer which we could do until very recently now we get a page that looks the same as what the customer sees and doesn't let us allocate to the particula...
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i want to install jira on to openshift container but not able to find any documents or templates. Please help me with this issue
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Hi everyone, I am having an issue when the Time to First Response is not shown properly on Jira Service Desk Dashboards. For instance, it shows that it took our team more than 10 hours to resp...
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We would like to use single fields of our custom created ones in the notification email that gets send if the ticket gets closed. In addition to that would we like to use the comment field in this e...
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Dear team, I did configure JIRA Service desk for my organization and no longer need to be part of JIRA Service Desk Administrator as I am not able to add 3rd Agent to list. It looks like considering...
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Hi all, Need help for configure below option ,when creating a ticket in Jira service desk
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Hey guys! i want to create a jira sd automation with 4-5 "when this happens..." conditions. Actually there is no "add another" button or anything. But i saw in another project and on scree...
526 views 3 0 Deleted user March 4, 2019 -
Hello, I would like to have documentation(export with pdf ) which include team plans (we want to take plan time issue reports)in tempo timesheet ,but we did not do it .We could export documentation ...
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We had a fully working Jira Service Desk installation (JIRA Service Desk Application v3.6.1) for years and on Friday we changed the password of the associated email account ithelp@... Once ...
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Within our JIRA Service Desk project we've discovered that all agents can manually add in Customers and organisations (on the lhs labelled customers). Is this something that can be limited through gl...
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Hi, I'm new to Jira, and facing a problem related with Jira Service Desk (Server). I created a Jira Service Desk project. 1. But when I go to the customer portal, messy code is sho...
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I would like to set an SLA for assigned due dates. If I assign a specific date, I would like the SLA to let me know how many days or hours that it went over due. How would I set that up?
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I see an altassian.net email for every project and it is listed under cloud email addresses section, When I try to send an email to that address from my email, it says that " This message could not b...
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I'm trying to add a custom field (text box) to the request type form and when I select Add Field option, I don't see the field as an option. The custom field is not hidden because it is available on...
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We're pretty new to Service Desk, although longtime Jira users. We've got our service desk project set up, and have added SLA's for most of our request types. We have one request type, though, that ...
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