Jira Service Management

The customer requests the "created" and "udapted" date information as additional columnes in the request overview so he can see when the ticket has been created and last modified. Could not find any...

• jira-service-desk
• jira-service-desk-server
• server

Hi, when an agent creates an issue, the Request Type is always blank: When a Customer creates an issue, the Request Type is properly set.  What am I misisng ?  Thanks!    

• jira-service-desk
• jira-service-desk-server
• server

Lately, we've updated JIRA and Confluence, but now, if I use a JIRA issue macro in Confluence: * The status 'open' is black, (expected to be 'blue') * The status 'in progress' is blue, (ex...

• jira-service-desk

Hi, I'm trying to sort issues by Priority in a queue. I'm using this JQL: resolution = Unresolved ORDER BY priority DESC But it does not work. The issues are not sorted by priority. See: Anyone ...

• jira-service-desk
• jira-service-desk-server
• server

Hi, I am cloning issues that are tickets in jira service deks. In the cloned issue it is not copied the Customer Request Type. Can you help me?   Regards, Graziano  

• jira-service-desk
• jira-service-desk-server
• server

Hi support team, We have a pretty big problem with our jira service desk. Our Jira Service Desk is not connecting anymore to our secure imap server in order to create tickets based on e-mail. From...

• jira-service-desk
• jira-service-desk-server
• server

Hello there,   I have set a global transition in my workflow.   From anywhere to anywhere, in this way i can use the transition from everywhere in my workflow. I would like to made thi...

• jira-service-desk
• jira-service-desk-server
• server

Hello,    I have a question, I would like for jira to stop sending me notifications at the specific time, for example from 6 pm to 8 am the next day, is that possible, any ideas? &n...

• jira-service-desk

Hello guys We recently upgraded our Jira Software to version 7.12.1 and Jira Service Desk to version 3.15.1.  After that I have discovered a little problem: I submit a JQL that includes servi...

• export
• jira-service-desk
• jira-service-desk-server
• server

Our Clients send us issues via email. They copy other people from their organisation. When we respond to the issue from Jira, only the sender gets to see the response. How can we ensure everyone copi...

• cloud
• jira-service-desk
• jira-service-desk-cloud

All, I want to add a new client to the Organization field, however this is a system field that is locked down.  How can I add new entries to this list? Thanks, Jason

• jira-service-desk
• jira-service-desk-server
• server

Our colleagues usually insert file path to the comment like this: J:\Main\Objects\CharacterModels\Robot\_FBX\robot_gun_04_engine_test_textured.fbx the visual editor converts it to this: J:\Main\Ob...

• jira-service-desk
• jira-service-desk-server
• server

i need use organisations field from JIRA Software but ican't beacause it is locked. I don't see this field on screen.

• jira-service-desk
• jira-software

Hi,           I'm trying to configure the custom email address in the support eamil, but it's not happening , I'm getting the below Error.   Unfor...

• jira-service-desk

Hi Is is possible to get all requests from service desk API of certain request type, or rather to exclude certain requestTypeId from the response? like  rest/servicedeskapi/request/?requestTy...

• jira-service-desk
• jira-service-desk-server
• server

It is possible to filter an e-mail!? è possible to create scheme of notifications of solicitations!? Example: While receiving a solicitation for email of the domain @gmail.com, the JIRA will be go...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello, when our customers create new ticket there is not any notification for our support team. Is there any kind of AUDIO or POP-UP notification when someone create a new ticket so that we dont mi...

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am supposed to evaluate Service Desk for my company. When I go to https://randmcnally.jira.com/servicedesk/ , I see the message "You don't have access to any portals." How do I gain access to a "p...

• jira-service-desk

Even when logged in as admin I cannot create a new report because after clicking the  "add new series" button nothing happends. Thanks for any feedback! Kind regards Andreas  

• jira-service-desk
• report

Is it possible to add a column to a queue with the total of sub-tasks that are 'Unresolved'? We keep track of employee de-boarding in Jira and like to have a clear way of knowing when all sub-tasks ...

• jira-service-desk
• jira-service-desk-server
• server
• sub-task

Hi, according to my colleagues, they have been unable to tag me in JIRA. My name is not coming up for them. How can I fix this?

• jira-service-desk

I have Tenable network security documentation explaining how bidirectional ticketing available but i think it only works for JIRA SERVER.  Could someone confirm that and if this same bidirection...

• jira-service-desk

Hi all, I just had a quick question about attachments. If I disable attachments in Jira Service Desk, will it remove all attachments that have been attached to older tickets? Or will it just preven...

• jira-service-desk
• jira-service-desk-server
• server

The Jira Service Desk customer portal has a very strange UX.  If I don't have any knowledge base, the screen is mostly empty.  There is an customer profile icon on the top right which has...

• jira-service-desk

Some information we get it from the help document. But need more explanation on the same. If anything with example is greatly appreciated.

• jira-service-desk