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Jira Service Management
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Hi I have upgraded Jira to 8.02, what started up it reported "JIRA Service Desk is licensed but not currently installed" I downloaded the latest SD 4.02 , on installation start, it prompts to insta...
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I am supporting a team with the set up of Jira Service Desk. They want to add a lot of custom fields to the Request form to ensure that the requester adds all necessary data while raising a req...
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We would like to add the date on which the customer has submitted the request to his overview in the service-portal.
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I am struggling with the user picker field. On the issue itself it is working fine means I see all LDAP users. On the customer portal where user should be able to add their manager as approver it is ...
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Hi, I would like to setup to change forms within JIRAusing the "Change" issue type. I would like to setup a STANDARD Change that uses 1 workflow I would like to setup a NORMAL Change that uses a d...
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Is there a way to disable/hide the escalate button from the user in Jira Service Desk Portal
1,642 views 2 0 Deleted user March 26, 2019 -
I am attempting to implement requests within 1 of our JSD projects and i would like to use a custom email that is also an Office365 group. This appears to fall over as i need to map this to a jira&n...
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Hi, We are looking at using JIRA Service Desk to create an IT Change Management workflow so was interested to know if we can link a change request to tickets in both JIRA Service Desk and JIRA...
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Hi Everyone, I am setting up my JSD with different organizations to separate my Clients and limit each's visibility to only their company's tickets. As I am creating 'test' customers to test invite...
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Can someone suggest how I can use "deleteObjectAttributeBean()" in groovy scripting in order to update/delete an insight object attribute value to null?
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Hello! As you can see below, my parent group does include my subgroups but the users' list is empty. The Nested Groups feature is activated in the directory settings. Anyone already experienced this...
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My company has roughly 25,000 employees, and we are looking at JIRA Service Desk as a possible solution for internal incidents, requests, and customer ticketing solution etc. We understan...
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How do I automate support emails from non-registered customers? I.e. a customer emails our support team which is directed to JIRA Service Desk. How can I automate it to go into a certain queue...
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Hi, Is it somehow possible to send an email from Jira Service Desk (Cloud) to an email address of a person that is not listed as customer in Jira? (That is, may be mentioned in the description in an...
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Hi JIRA Community, I have an easy SLA configured called "Time to resolution". It doesn't seem to end consistently though. The SLA is configured as: However, it doesn't stop ...
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Hi Everybody, I currently run a service desk that has a large number of portals: we support about 50 external customers, plus internal support. What I am wondering is what would be the best way for ...
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I'm trying to create an automation that will assign emails received from aliases to my SD queues. I followed the instructions provided here. Yet when I create the automation, I have 2 problems: I ...
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Unfortunately it does not seem like this user has sufficient privileges. For example when they call the method https://dev-jira.seacom.mu/rest/servicedeskapi/organization/{OrganizationId}/&nbs...
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Hello Support, In Quiddity system when a customer feedback is received, the email is forwarded to Quiddity JIRA Support, JIRA Supports, then creates a feedback. This flow is fine. But when the user...
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Hi. So I read what I could find to understand the difference between the two. I know that Requests are what the customers raise, and Issues are what the support agents deal with. However, ...
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Dear Jira team, We need your help to solve an outgoing email setting issue. We have configured jira@paasoo.com for outgoing email on Jira core, and it works quite well. Now...
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I have a customer that has several people creating tickets for their company. They would like to see all of the tickets raised for that company, but currently they are unable to do so. Is there any...
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When setting up an email address for incoming Service Desk requests via Secure IMAP, any replies via the email will continue to send repeat email every minute
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I'm looking to automatically update the Summary field with the value of the Request Type Group the issue is in + the Request Type. I've got the second part, but I'm not sure how to get the group info.
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i have been asked as a scrum master to automate the release process in our Jira board. is this even possible? if yes how do i do it?
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