Jira Update Email Notifications

[Jeff Oliver]

Hello,

We send out email notifications when a inquiry is received and for status changes.  The email now comes from the admin that originally set up Jira but is no longer with the company.  How can we change this to a current admin or from a generic department?

Thanks,

Jeff

[Angélica Luz]

Hi Jeff,

Welcome to Atlassian Community!
As per your description, it looks like it might be related to Automation.
Can you please go to Project settings > Automation and check if the admin who left is the default user to run the automation?

If that's not the case, can you share with us a screenshot of a notification that is coming from the admin?
Also, is the account of this admin inactive?

Regards,
Angélica

[Jeff Oliver]

Hi Angelica,

The person who set up our Jira system is no longer with the company.  In the Project - Automation, the options has the Run rule as - Project default (Matt Bankston).  Matt is the person who set up Jira.  That dropdown does have the option of Run rule as the "User who triggered the rule".  Should we select this instead?  Would this have the person that is Assigned the ticket name on the automated response?

Thank you for your help!

Jeff Oliver

[Angélica Luz]

Yes, you can set the automation to "User who triggered the rule", it means that on the activities of the ticket that used to show that, for example, Matt changed the status, now it will show the name of the agent that made the change.
For the general automation configuration (the first screenshot), you need to add an active user that has administrator permission in the project.

[Jeff Oliver]

Hi Angelica,

I have set the automation to "User who triggered the rule" and it seems to be working.

For the general automation configuration, how would I and where would I add an active user that has administrator permissions in the project.  I believe that would be me.

Thanks!

Jeff