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Jira Service Management
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Dear all, i'm working on a workflow which need x approvals before change status. But for each approval (when user on Customer portal click on the "Approve" button), I need to run a specific transit...
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Without jira upgrade and workflow change, suddenly customer cannot transit issue after click on workflow button. In browser inspect mode, find consule with PUT 400 error. May I know if any pote...
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Good Morning; I am setting up a project in Jira so that from the reading of an email it generates an incidence. When I configure the emails when executing the test, it indicates the following: Can ...
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We are evaluating Jira Service Desk as our new ticketing system. We have a first, second and third level support. We have to separate the service desks from each other. Here's a description fro...
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We added specific users into an organisation. In the customer permissions we set "Customers who are added to the project". It works fine. Non added users can't raise requests. Their request is blocke...
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I am getting a problem with Jira Service Desk: I installed my Jira Service Desk(within MySQL DB locally) on CentOS Linux OS 7.5, Microsoft Azure Cloud. Iptables and default Azure firewall was used a...
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On Atlassian Summit (I think it was during a keynote) an integration of AWS in Jira Service Desk was mentioned. So that an AWS-Instance (EC2, with predefined Content) could be provisioned. Is there...
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We would like to integrate JIRA service desk with our portal through support tab. We are looking for custom widget which we can mashup/add in our portal. Can you suggest how to proceed with this.
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Jira Service Desk Cloud version. The big search bar on the center of the customer portal (the very first thing customers will type into) doesn't seem to search for any existing tickets? It only find...
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Using Service Desk Cloud. Trying to add new portal only customers. When I choose the Customers tab, it doesn't load. After several attempts to refresh the page, it will typically lo...
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We recently upgraded our on-premise JIRA environment including upgrading Service Desk from 3.5.0 to 3.16.0. Prior to the upgrade we would see the Pages icon at both the top and bottom of the issues ...
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Ever since our upgrade to the latest version of JIRA and Service Desk, when a ticket is opened, it seems to be created using an existing ticket ID. For example, a ticket was opened this morning with...
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We have issues that get linked by the "relates to" task, and we were wondering if you can move linked tasks together? So when you attach a "relates to" task to another task, is this a way to move th...
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When resolving a ticket in a cloud instance of Jira with Service Desk using the Default Notification Scheme; When a ticket is resolved and event type is set to "Done" the system correctly sends a not...
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We use JSD for internal requests and the vast majority of the users that leverage it do so as unlicensed users through the customer portal. Often these users receive links to the "back office" issue ...
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We have Jira configured to use LDAP (AD) as a primary source for user-accounts, "JIRA Internal Directory" as secondary. In our Service Desk projekt we have configured that everyone can share the iss...
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Hi! We are planning on moving from Self Hosted to the cloud option. Do you guys have any conversion tools that we could use or do we need to configure everything manually again?
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When I tried to upload a favicon, it says "Failed to upload image from file favicon.png. The MIME type image/png is unsupported. PNG, JPG and GIF images are the only supported formats." However, the...
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I have created a filter in Service Desk and want to export it to Excel. The "Custom Field" Organizations should also be displayed. In the Excel list, however, the value displayed is not the name from...
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Hey there, we do automatically close Issues after they have been 14 Days in "completed" Status. How to configure JSD that Customers can't answer on Closed Issues anymore - if they answer on closed ...
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I have a new phone number and when I need to get a verification code from Evernote, one is sent to my old phone. How do I change the phone number attached to my account. I do have the Single use back...
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How to convert custom select list to text field in Jira based on some condition
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Hi, I want to set a mandatory fieldby the request type service request, but when i press the update button nothing happens. I can't set the field manatory...what's wrong? Thanks in advance....
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Bonjour je travaille actuellement sur jira service desk , est il possible d'ajouter un bouton fermé sur la page de saisie des demandes voir ci-dessous. je voulais donner la ...
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How do i hide project for one organization from the others (all projects are shown in the client portal) and we want them to see only project relates to them Also how do we setup auto ticket...
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| User | Count |
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| 19 | |
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| Subject | Author | Posted |
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| 36m ago | ||
| Wednesday | ||
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| Tuesday | ||
| September 4, 2025 1:00 PM PDT |