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Jira Service Management
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So for example if I have an SLA that measures the time it takes for a fix version to be assigned to an issue and the SLA "Stops" on "Fix Version Assigned" and then the issue doesn't pass testing so t...
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hello team I restrict acces with label for customer portal request type. But it still work on the help center , article shown . How can i prevent it to be shown in the help center ? I nee...
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Our service desk is set up so that each customer can only see their issues. I was asked to find a way that HR can see each other's issues. I created a HR organization and moved a few cust...
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For a client I have multiple service desk projects, with each of them having their own SLA's. In the projects the agents can check their own issues and see which of them is reaching the SLA. ...
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Hi there, We are immanently moving to Service Desk (Cloud) and have set up a custom email address so that customers can continue to use the existing email address when raising issues. This is worki...
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When creating a ticket users are having the option to share with. It says entire companyname or no one.. can i disable this from somewhere please?
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...et up is comment added and the condition is for objects within schema. I am trying to update an object when an JQL is true. I am using Jira 8 and this is the line when it fails //line w...
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Hi, We want to automatize trhe data backup. I use Jira cloud services desk and jira software. How could we do that please ?
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Dear, When I (an admin in Jira Service Desk) create a ticket for our client (which has a specific project), our client can't see the content of the ticket. This a print screen of the screen which o...
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Anyone found a way how to add request participants through the iPhone app?
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Hi All, I am trying to extract the Time To Resolution in .csv Formate. But in the downloaded file, this field is missing. Is there any other way to extract this field Rega...
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Hi, I created a new project and activated under project settings the Email requests function. The function is working already and creates for a incoming e-mail an new issue, with the e-mail body as ...
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Good day, We have a problem with Customer Portal in Russian language. When user open it for the first time page opens with wrong coding. But when he navigates through, page coding become...
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Hi, we have set-up email request and the email address is support@clinkitsolutions.atlassian.net. This is working the past days, but today we received MAIL bounce (message could not be delivered...
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Is there any kind of audit log for service desk automation rules? I'm our overall site admin, and opened up our service desk project administration to a very small group of users who manage the servi...
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Is there a way to get all of you help desk tickets dumped into an excel or csv file?
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need to modify the flows according to the process that is handled in the institution where I work,
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We have a completely internal-to-the-company portal for handling general IT requests. Permissions to access are via "Anyone with an account on %your_site_name%, by logging in". This works and we are ...
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I'm new to Jira Support Desk and I'm trying to find out how to automate 'Request received' emails for each new support request sent to our email address (associated with the project). Is there any g...
416 views 4 0 Deleted user March 27, 2019 -
I have a custom field called "Office Location" (such as San Jose, Morgan Hill, Alameda & Remote). I also have groups called agent_sanjose, agent_morganhill, agent_alameda...) and added agen...
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What would be the best way to design our user base if we have over 500,000 users that may put in tickets to Jira Service Desk if they have an IT issue? We would like their accounts to authenticate an...
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Hello. I my Jira left menu looks like this: And I have seen on some screenshot on the web that sometimes it looks like this: How can I make it looks like that, with less wasted space? &nbs...
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We are using Jira Service Desk platform, Facing an unique issue i.e. which ever customer added under "Oraganization" is registering himself display name as "Firstname Lastname" i.e. "Santosh K...
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Hey guys, I am currently working on a project to replace our current ITSM tool with Jira Service Desk and I learned along the way that our provider for request fulfillment (agents) would use Service...
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