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Community resources
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Jira Service Management
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I'm exploring the capabilities of Jira Service Desk and would like to view test/demo data. There was an article published in 2017 that mentioned I could create a project and load it with test data, b...
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Just launched my Service Desk internally and loving it, however this one pesky SLA is driving me crazy. I'm just looking to update ticket owners to follow-up on stale tickets, and while it is working...
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Hello, I try to install Jira Service Desk on a subdomain without the port 8080. I use apache2 with SSL on an Ubuntu 18.04 server. There are more websites installed (and working) on the server. Port...
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How do I end emails that notify me of every update related to a ticket I have created on JIRA? My work email is backed up with JIRA related emails and it is effecting my work flow. I know other co-wo...
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How do you create a linked issue in the New Issue View on Jira Service Desk? There used to be an option (three dots, top right) to 'Create Linked Issue' and I cannot see this on the New Issue ...
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I've created an automation based on the body of the email sent by the users. The automation looks for specific hashtags (ie: #computer, #ERP, etc). The problem is that when I do the searc...
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Does anyone know if there is a Jira satisfaction star rating snippet that i could use in an occasional personal email to the customer to remind him to rate the service? Ref: https://con...
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I went through https://confluence.atlassian.com/jirakb/the-customer-satisfaction-survey-is-not-sent-when-a-service-desk-request-is-resolved-954258231.html documentation and did the configur...
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Hi We have been cutting and pasting pieces of excel data into a Jira text field. The resulting field then contains a tab delimited version of the excel cells. This is script readable and we can chec...
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We need to confirm whether we can configure "N" number of customers in my jira service desk customer portal. Assume that I have unique email ids of all those "N" customers. Is that each customer can ...
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When we inserted the code to implement the Service Desk Help Widget our Logout and Change Password functions stopped working. We think it's because the widget is using an older version of Jquery; wh...
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So, I created a workflow to get agent peer approvals. Then, I found out that agents will not get approval emails due to a flaw in Jira Service Desk. See https://jira.atlassian.com/browse/JSDSERV...
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Is it possible to add clients without email to open calls by the internal support team?
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Hey all, I'm hoping I'm not the only one experiencing this issue. I have a customer portal that a customer can upload documents to. The only problem is that I get a very generic "upload failed...
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We are migrating from Zendesk to JSD. One useful feature available is Zendesk is you can update multiple tickets at once. Is there a way to do that within your views? Is there a plug i...
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Hello, When creating a new issue ticket, the customer sees a drop down box asking if they want to Share with:, and the options are their entire organization or no one. Ideally, I would ...
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My team often needs to create a linked ticket to another groups project from one of our tickets... and until those linked tickets are reviewed and worked on, my team cannot close our ticket. So, I'd...
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Within my help desk project, I have the default project email address configured and when a request is emailed in, the email address of the sender is captured in the Reporter field. That person...
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We have multiple service desk projects, each using the same email address in the Notifications section (Project Settings -> Notifications). My question is: Is it OK to use the same email add...
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On the portal page I would like to hide the service desk tab from the customers and only allow them to access and see the help desk tab. Is there a place I can make this adjustment
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Community license. MailHandler stops handling mail after getting some number of messages. Is there any limitations? Log in application tab keeps silence and register neither success nor f...
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what is licensing and billing process to host jira service desk in our servers, and do we get the help from Atlassain, to install the jira service desk in our servers. If not, whats the process and h...
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Hi, Can i redirect email requests that are created outside working hours to another custom email? For example: inside working hours email requests are sent to support@jira.com and outside o...
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When receiving an email notification regarding a user's JIRA ticket we've noticed that the description is being displayed 3 times. This occurs regardless of the the type of notification, status updat...
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Hi, I created a custom field (Select User (multiple Selection)) and added it to a customer request type "IT-Help". My test user can see the field in the customer portal. Somehow he can´t interact wi...
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