How to connect Jira and Cisco Meraki

[Bryce Attema]

Hello Community,

I am working on a solution to take Cisco Meraki Webhook data to create Service Requests in Jira. I am a little stuck on figuring out where the rule is having issues as it states "Error while parsing additional fields. Not valid JSON." within the audit log. An error also appears within the Rule details stating "Unable to parse fields due to invalid JSON. Check your JSON syntax and try again." Would anyone be able to help me get this to work?

I am using a webhook payload template for Jira. URL: https://github.com/meraki/webhook-payload-templates/blob/main/jira/readme.md

Troubleshooting steps taken:

1. Modifying the service request type to include the fields summary and description

2. Modified the "description" to have quotes around {{alertstring}}

3. Removed the line under description that was for issue type.

4. Removed the project field option that was above the summary line.

5. Remade the Rule 

[Marc - Devoteam]

Hi @Bryce Attema 

Welcome to the community.

JSON needs to be (sorry if I missed a closing }

"update": {},

"fields": {

"summary": "Main order flow broken",

"description": {

"type": "doc",

"version": 1,

"content": [

{

"type": "paragraph",

"content": [

{

"text": "Order entry fails when selecting supplier.",

"type": "text"

}

]

}

]

},

}