Query on Filtering Issues by Customer & Organization Fields

[pooja.sree]

Hi Team,

Is there a way to filter issues based on customer and organization fields? We are looking for a more detailed filter beyond just the organization name.

Thanks,
Pooja

[Aaron Pavez _ServiceRocket_]

Hi @pooja.sree 

Sadly, it seems there isn't a JQL for customers yet. You can only search for an organization.

https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations

You can also look for request participants.

You could create a customer field and fill it out with the customer's email. To do that, you will have to modify the work items in bulk.

Regards - Aaron