Best method for bulk management of Services?

[Mick Szucs]

I'd like to be able to bulk-load a batch of Services, and assign the Name, Service Type, Tier, Service Owners, Change approvers, Repository and Description either via import from CSV or via an API.

I am aware of the Opsgenie API , but it does't seem to allow control of the available Service attributes other than description.

Is a better option currently available?

[Marc - Devoteam]

Hi @Mick Szucs 

Unfortunately not, as Services is a locked schema in assets and there is no option to run an import via csv or json on this.

You could try the API: https://developer.atlassian.com/cloud/assets/rest/api-group-aql/ 

[Mick Szucs]

As far as I can tell, the schema is locked from access via that API as well?

I'm hoping someone can confirm otherwise.

GET /jsm/assets/workspace/.../v1/objectschema/list HTTP/1.1

{
...
{
"workspaceId": "...",
"globalId": "...",
"id": "1",
"name": "Services",
"objectSchemaKey": "SVC",
"status": "Ok",
"description": "Contains the 'Service' object type and services your site uses across projects.",
"created": "2021-08-26T19:05:43.599Z",
"updated": "2021-08-26T19:05:43.683Z",
"objectCount": 0,
"objectTypeCount": 4,
"canManage": false
}
...
}

PUT /jsm/assets/workspace/.../v1/object/...

{
"errorMessages": [
"Sorry, you do not have permission to perform this action. PermissionInsightException: User ... didn't have correct permission (create object) for object type: 12"
],
"errors": {}
}

I don't think it is possible to have an API key with more permissions than the one I am using, so this appears to be a constraint imposed by the system.

[Marc - Devoteam]

Hi @Mick Szucs 

Then there's currently no possibility to adapt the services in bulk.

See also, https://jira.atlassian.com/browse/JSDCLOUD-10569 

You can even find more requests based on the services schema.

[Mick Szucs]

Thank-you, I added my votes and am watching those.  At least one of them has been assigned, which is good news.  :)

This leads me to another question:

Is anyone successfully using Services at scale?  

If so, how did you create, and how do you maintain your Services list?