Is it possible to detect the language of emailed requests?

Question

Our service desk uses the portal but accepts also emailed requests. The requests mailed to support@ are written in German or English. The automated response is always english though - is it possible to detect the written language and adapt the automated responses (like "Thank you for your request, we get back to you as soon as possible")?

Thank you for your answer and best regards,

Oli

Angélica Luz · Accepted Answer

Hello Oli,

Thank you for reaching out to Atlassian Community!

When we add the language support on a Service Desk project and add the translations, it will be available for customers, but it will depend on their language in the customer portal.

So, if the customer changes the language on their profile in the customer portal to German, all notifications will be sent in German.

If customers are still receiving notifications in English is because they haven't changed their profile language, so please, let them know to change this setting to receive notifications on their language.

If you have any other question regarding this matter, please let us know.

Regards,
Angélica