Email Approved status

I have a Service Desk with Approval request type that auto selects 3 persons as approvers. Once any one of them approves the request it transitions through its workflow. I then set up automation that sends an email to our finance department with the details of the request. Is there any way to include which of the 3 persons approved the request. I can add who are the approvers....but I need to let finance know, which one did the approval.

Thank you in advance for any help.

1 answer

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes

Hey @Duane Scantlebury

Unfortunately out of the box, I do not believe there is a way to achieve this. I know you could do something like this with Automation for Jira or Scriptrunner. I highly recommend both add ons to anyone who uses Jira. Automation for Jira also has a free version for cloud that has no lost features except you can only run 300 automation in a month.

Automation for Jira Free

Automation for Jira Paid

ScriptRunner