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Jira Service Management
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Hey there, I have a little issue. I have configured a SLA which closes an issue automatically when a customer is not answering in a defined time (40 hours). This SLA is only active, when the...
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If a comment is added to a Service Desk ticket by the reporter sending us an email, and then an agent replies to that comment, the reply is marked as internal and the reply is not sent by email to th...
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Hi team, Currently I have setup some project automation within my JIRA service desk project, some of the automation includes auto assignment for tasks created, notifying user about breached SL...
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Dear Jira team, We are adding “security level” field in our Jira projects (we use the server version), and for some confidential projects we have the following requirements: .For some projects, w...
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HI guys - we are trying to use automation to transition cases back to customers if we make public replies, but the logs from Automation show the Service Desk Agent is a customer, and failing on t...
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Hello Community 👋, I'm a product manager on JSD. If you're responsible for onboarding employees, I'd like to speak to you to learn about the range of tasks that are involved in setting up ...
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Can somebody tell me how to make this Asset Filed available in Service Desk as an drop down list? Meanwhile i was able to manage the link between insight and the service desk.
380 views 0 0 Deleted user July 7, 2019 -
Hi there The current service desk project setup for notifications says Exclude agent when commenting on a ticket (see attached screenshot) However, since the new email process has been implemented ...
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Is there any settings which controls deletion of closed tickets and attachments ? I want to stop it how to stop it ?
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Hello, Can we change that text for first log in jira service desk?
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Is it possible to create a portal/project in Jira or Jira SD that would allow customers to access docs, videos, FAQs (all in confluence) and ask questions (if needed). this would be similar to what i...
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We are pretty small dev team and I set up help desk for our main web based project using service request type- the dev team is getting ready to launch a mobile app version and we occasion...
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Hi I want to get an alert automatically at 10 am of every day when any issue has been assigned to me. Is there any plugin available to do this, if there how to use that plugin. If not, what are th...
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Hi, New to Jira service desk and trying to understand workflow schemes and transitions. I have a service desk project and the Atlassian Service Request and Incident Management workflow attached and...
326 views 1 0 Deleted user July 5, 2019 -
In the last few hours, Jira service desk seems to have stopped showing reporter email address for a JSD ticket. I guess this is related to GDPR changes. But is there a way to configure this behaviour...
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Hi, I want to customize our jira service desk test environment (changing background color or adding a header to the page) but I don't see any options for this anywhere. At the moment I am able to c...
423 views 2 0 Deleted user July 5, 2019 -
I want to create a swimlane in my software development project which has tasks from a service desk project based on a JQL query. I followed the standard process described in the documentation and add...
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The last week it has not been possible to download a monthly time sheet report in Excel format It failed every time ( the sheet was monthly and consists of 20 employees time records
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Hi! I have a question about the service desk. I am sorry if you already have a question, but I would appreciate your answer. 1. Is there a way to change the date format of the date and time picke...
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Hi, we are setting up our Jira service desk and we want to add our organisations (our customers). There does not seem to be a csv upload under the customer option. Is it possible to do th...
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We have a project within our jira instance in which permissions have been set so that only the comment author is allowed to edit their comments. This has some drawbacks for re-useability in that som...
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I'm looking for a platform I can build a subject matter hub/community on where external users can create content and ask/answer questions. I'd like to use Atlassian, but I'm not sure if Atlassian is ...
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Hi, In Jira Service desk, how to configure email notification when any activity happened on the ticket. For example. Customer, creates a service ticket. Jira Service Desk should send...
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Good afternoon. I would like to know if there is any limitation on Excel reports from Jira service desk. Because when I apply the filter appear 3.236 issues, however when I export to excel I have on...
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Hello, in workflow transition properties I'm adding property & value with Georgian Letters: and then when I click delete link, it doesn't work. Do you have an idea what is wrong ?
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