How to create a Jira Service desk report for custom field?

[Karan Chaudhary]

We are trying the Jira Service desk for our organization. Unfortunately unable to figure out how to create a custom report for a couple of custom fields. Fields we added were Actual hours and Estimated hours.

I tried to reach out to the Atlassian support but didn't receive any response. Any help would be appreciated.

Thanks

[Jack Brickey · Accepted solution]

Hi Karen, what sort of report are you looking for? You could certainly it together a dashboard an leverage the custom field. I will say that working with time fields can be somewhat difficult to report on depending on your goals.

[Karan Chaudhary]

Thanks, Jack for your reply. We are trying to create a report to measure how much ACTUAL HOURS support agents spent on a ticket compare to ESTIMATED HOURS. Prefer to do a monthly reports.

My agent will manually enter the actual hours once he/she finished working on a ticket.

Surely there is a way to do reporting on this as this very basic requirement. 

[Jack Brickey]

With Jira software there are a number of reports to analyze time estimates and time spent but JSD is a bit different. You could certainly create a weekly report based upon a filter to display the individual issues along with the two time fields but you can’t show as a percentage. You could consider an addon or export to excel and process there. 

[Karan Chaudhary]

Thanks Jack. When you say we could do a weekly report, Is this something OOTB?

[Jack Brickey]

What I mean is that you can create a filter, save it and set up a subscription to run daily/weekly, etc.

[Karan Chaudhary]

Thanks Jack