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Jira Service Management
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When I check the email handler log, I see that a specific email from a customer has a `Failed` status. This email obviously does not create a ticket. However, once I resolve the problem t...
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Hello everyone, We are happily using the feature of connecting KBs to Service Desk and being able to read articles on the customer portal. We have gotten reports that articles displayed in the cust...
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Jira Service Desk 4.4.3 was installed as an additional app on an existing Jira Software (Server) instance version 8.4.3 some time ago. However, the Jira Service Desk was NOT activated by NOT entering...
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When creating a new next-gen project in JSD the "Who can access the portal and send requests" setting defaults to "Anyone with an account on <portal name>". I can manually change this setting t...
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Hello, I’m trying to link custom e-mail account in Jira Service Desk but I’m receiving always the “SOCKS: Host unreachable” error. I’m totally sure that the POP server is open to Internet without f...
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We have enabled the "Issue Created" notification but however we are not receiving the automatic email that is supposed to be sent.
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Hi guys, We have Jira Software and Jira Service Desk. When a ticket is created in the Service Desk portal, I want to move/copy or add that ticket to Jira Software so a developer can start working on...
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Hello I use jira misc workflow extension, and now I want a custom field return day of week and its time,for example Monday 12:00. Because of in this time, every week must issu create issue au...
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Hello! Currently we are using the date picker field. We are using the following date format: dd.mm.yyyy. Instead of using the date picker some of our employees enter the date manually. They enter th...
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My organization have 100+ accounts using JIRA. But I need Zephyr for only 10 selective Users, Can I have this add-on for only these selected users and charges applied to 10 Users only?
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I've got a service desk instance in the cloud, and like to use the android app as much as possible to access it. Sometimes I need to search for an issue based on the reporter, but I can't seem...
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Good Day can you please assist me, when an issue is assign to an assignee the email format shows JQL language instate of a normal email language e.g {color:#000000}Good day,{color} {color:#201f1e} ...
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Jira Service Desk Is there a way or another to have email sent to the JSD that contain 3-4-5-6 CC user to be visible into the ticket when we want to answer it. Can you point me toward an email how ...
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We label each service ticket that comes in. I just want to see the percentage of service tickets that have each label.
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Hi all, I need to create a 'Feature Request' issue type in our JSD and link it to a Feature Request type in Jira Software. The PO will review the Feature Request in Jira software and based...
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I am needing to convert a customer to a user in my service desk. I am confused about the verbage in this article: https://confluence.atlassian.com/cloud/manage-jira-service-desk-customer-accounts-9...
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We've been running JSD since April 2017 and suddenly discovered an untrained, new agent, can add a new client user to the Jira Internal Directly by doing Raise this request on behalf of and entering ...
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I see this message when I click on more details. Found 6 unprocessed message(s) in the imaps folder. Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as yo...
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How does one add a shortcut to JIRA Service Desk like a shortcut to a Knowledge Base like Confluence?
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Hello Everybody, We have a new process in which our customer has to approve the activity. We are pretty new in this area. Following are few more information's for you to guide us. 1. Cust...
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Hi Team Having issue to view tickets are being created by .csv import file and unable to view it on Customer portal? These are two different tools and unable to view and is it restriction ?? ...
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On the test project on my organisation's site I've set up a test security scheme, with the levels just being "Level 1", "Level 2", "Level 3". I've applied this scheme on the project, but I can't seem...
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Hello guys! I wonder if there is any way to make components that can be related to the specific queue. E.g. I have three queues: Support, Customer Service, Management. I've also created three compo...
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I have been tinkering with an old system and made some changes to screens including adding new fields. It is for allowing HR to create an "issue" with some basics of a new starter, which then is pass...
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I'm new to the platform testing it out for my team. We're looking into integrating some of the other applications that we use to create an all-in-one service desk. Rapid7 says it has the ability to p...
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| Subject | Author | Posted |
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| 6 hours ago | ||
| 8 hours ago | ||
| February 18, 2025 9:03 AM PST | ||
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| February 17, 2025 2:03 AM PST |