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Jira Service Management
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Hi Everyone. I managed to set up email requests by creating a new request type called email with just the required fields. How can I make it so that an adviser can work on an email request, and edi...
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We use the simple JIRA Service Desk for our ticketing tool. We are looking for suggestions for add ons to make the product more robust (help with filling in data - templates, better workflow, m...
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Hey folks, I want to explore the following - when an incident in Jira Service Desk moves to status Resolved, I would like to present the users a button which will prompt them to create a Post-...
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Im looking into a helpdesk software for my company and we will soon have over +1000 users. Is there a way that Jira Help Desk will allow users to log into an existing office 365 account or google acc...
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It is possible to add an url. Is it also possible to add an image?
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Hello, We are having some permission issue with Jira that is not allowing a reporter of the raised issue to resolve their ticket from the customer portal. Our workflow (Service Request) has the corr...
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Hello, We are having some permission issue with Jira that is not allowing a reporter of the raised issue to resolve their ticket from the customer portal. Our workflow (Service Request) has the corr...
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Hi. I have workflow with couple of statuses. In the workflow I want to move from Team 1 to Team 2, but only when the two Linked Issues (AAA-85 & BCB-72) that were created via an Automation at Tea...
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Hi folks I wonder if there is a possibility when the customer will certify the issue he may already give the satisfaction rating, instead of being sent by email?
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Comments from email are internal for some users where i should looking for settings to change it ? I want public comments from email.
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I have loged in to JIRA. and tried and clicked on projects link from menu. It shows error message. please help to solve this issue.
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I want to export all tickets of a project at once ? Isn't that possible?
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We make a simplified set of Workflow Status values visible to Customers using that feature in JIRA Service Desk We want to be able to present the customer visible workflow status values in F...
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I've configured the SLA's where in the ticket moves to certain stage SLA stops and when the ticket moves back to it's previous status then the SLA begin again. Can anyone let me know how to ...
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Hello, We have JIRA sd for issue management and CMDBuild readytouse as a cmdb tool. Now some CI's from CMDB is related to some Jira sd issues. So we want to link them to maintain everything. S...
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Hi community, we got the "Extension for JIRA Service Desk" from Deviniti and created a "Bundled Field for Jira Service Desk". The field got some user defined sub-fields like it has to and those are ...
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Hallo! Ich hätte zwei Frage bezüglich des Ticket-Servicedesk. Ich möchte gerne eine Anfrage die ich erhalten habe, welche dann in der Warteschlange landet, zuweisen. Dies ist jedoch nicht möglich.&...
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I used jira service desk and I enable Customer satisfaction function, the system sends email to notify the customer as normal but it didn't send customer satisfaction's email to the customer. We hav...
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I want to change the default language of JSD (cloud). I can select another language, after submitting I get the error message "can't be saved". From the page "Language support" I choose "Chan...
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I added a workflow and now unable to find. How can i find it and also i want to delete the same work flow
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Hi, Dear all I have created a workflow and its scheme. Now I want to assign that scheme to a project but I don't see a "Switch Scheme" option. I am using Administrator Account and Trial version of C...
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I have a request type called 'Service Request' with the following fields. You can see it has both Summary and Description. However, when I go to Project Settings > Email Req...
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Hi Experts I need to turn off JIRA notification scheme and use my own Custom Email for sending updates on Issues - I am sending an email to Reporter when Issue is resolved and need to include Survey...
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Jira service desk was deactivated from January Want to restart the service desk Kindly help
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Hi, I had synced my support with Jira and tickets were getting created automatically till January'19. I want to restart the Jira support and re-sync my support with Jira. Kindly help
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
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| June 25, 2025 7:43 AM PDT | ||
| June 20, 2025 12:16 PM PDT |