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Jira Service Management
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Hi I have a user that does not get notified when they become the Assignee even though the Notification Schema says that all Current Assignee should get notified. Why?
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Hi How do I allow Service Desk customers to share their tickets with other Jira users? As an administrator I have access to a "Share" button when you view a job but I can't seem to give others acces...
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I've been able to successfully create a ticket in JIRA and have been for a while now, however I've recently run into an issue with creating a ticket in a different project that has a custom field. Af...
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Hi to All, I am new to Jira and am working to stand up Jira Service Desk for my Org. I have a question regarding the Product categorization and the Organizational categorization, specifically, h...
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I have a rule that when someone puts the word "critical" in the summary(subject line) of an email to our helpdesk, that it changes the priority to critical and assigns it so a particular queue. What ...
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What am I missing - I'm following this guide and do not see where I can add an external e-mail address: https://confluence.atlassian.com/servicedeskserver035/receiving-requests-by-email-89475947...
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We have a request type call Onboard New Employee. It is linked to the Service Request issue type. The actual work associated with the request is typically split up and done by several employees. It s...
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I want to set up notifications to our agents in Jira Service Desk and I cannot do it. There is no option to update notification scheme.
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I use to format custom e-mails using the native automation funciont. However, due to complexity, i needed to migrate som eof my rules to Automation For Jira and I'm having trouble to format the cont...
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Hello Support, I facing issue of not being assign tickets to new Service desk agents, I added them as service desk agent and it was successful but when I try to assign them tickets am getting t...
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Has anyone migrated from Zendesk to JIRA Service Desk? 1. Are there issues with field names? 2. Is Zendesk helpful with the migration? 3. Were there issues with/during the migration? Jenni
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This has been asked before (https://community.atlassian.com/t5/Jira-Service-Desk-questions/Can-t-create-a-Service-Desk-Project/qaq-p/594968) two years ago. That was for a server online. I am using t...
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Hi, We just started playing around in JSD (cloud) and I noticed the following: - I setup a custom email (help@company.com) in our O365 and connected it to JSD. - I confirmed our domain (co...
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Olá! É possível exportar os dados da pesquisa de satisfação dos clientes para o Excel. Gostaria de poder gerir em uma planilha os resultados obtidos diariamente com as notas enviados pelos clientes ...
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Hello, When I am configuring my Request Types in the Fields tab there is a Help and Instructions (Optional) fields and next to it is a Links field. Where do I edit the Links field? I am assuming t...
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Hello everyone, I have the following question: when an issue is created in Project A, and then moved to the Project B. How can i detect the time of moving? Thanks
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Hi everyone, For our Service Desk application we are facing situations where incoming mails getting lost. After some research in the logs, we found out that the status of the mail item is always se...
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Hi Everyone I have a service desk in JIRA, we separate issues by request type to allow us to gather metrics on what we are spending our time on each month. Is it possible to have JIRA send us...
348 views 1 0 Deleted user October 22, 2019 -
Hi all, I am creating a Jira Service Desk dashboard with time to first response gadget. Even though I created my custom calendar under SLA's by excluding weekends, this gadget does not exclude...
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Hi @Angélica Luz , We have noticed that when creating a ticket “on behalf of a customer” via portal, system does not recognize to which Organization that customer belongs to. Instead it s...
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We've set up our notification preferences as in the screenshot attached because we don't want users getting hundreds of emails and we use the iOS and Mac apps to use Jira. We get push notifi...
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I am using Jira Service Desk 3.15.3 and Email This Issue 7.1.2 addon. Incoming mails are processed by Jira mail server (system > incoming mail ...) and Email This Issue Mail Handler. Problem is wh...
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I know there are tons of other posts similar to this one, but i didn't find a helpful answer in them. Hi, in our Service Desk, we would like to have a column in our queue, which displays the full c...
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Hello, I want to ask if it is possible to create Jira issue from Jira Service Desk ticket automatically? The situation is following: When ticket is open in Jira Service Desk it should be automatica...
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I am adding one new issue related to access request. Once the request is been raised. 1. user Line manger will approve. Now i want to add one more approve. I am adding two fields Filed Nam...
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