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Jira Service Management
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We need to generate A report that number of days ticket has to be open in an excel sheet .
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We need A weekly report that particular agent worked on issue and how much time he spent .
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We are using Jira Service Desk to receive issues/questions from customers and Software Kanban boards to allow teams to work through them. I have managed to created the "linked issue" so that a Kanba...
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We have occasions when our customers are submitting JSD tickets with other users added in the CC. 1 - When we reply to the cutomer, will the CC'd users be able to see the CC'd response? 2 - When we...
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One of my users (that I know of) receives some (but not all) notifications for issues they are not associated with in any way. The notification shows that the reporter is sharing the ticket wi...
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My group and I have to do monthly reports of trouble tickets issued per month by project. We would like to know if JIRA has a tool or application that can already do this for us. If so please tell us...
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After given full access to a new admin we are not able to see the admin queue. Like if the admin is assigned a ticket we are unable to see his tickets in the helpdesk all open tickets. Ho...
343 views 3 0 Deleted user October 21, 2019 -
Receive a Security Token Missing message. This is new - we are doing the same thing earlier and no issue.
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Is there a way to restrict the ability to transition a request type only if you are the current assignee? This is for a next gen project that has rules on transitions to automatically assign t...
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Using Jira Next-Gen Service Desk for the Cloud, is there a combination of settings I could apply that would let a user or group see the issue queue but not be able to create issues? We are a contract...
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Bonjour, Est il possible de créer un servicedesk avec un modèle Kanban afin de permettre au support technique un meilleur suivi des tickets?
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ello A Customer in Jira Servicedesk see count of requests but cannot see own request, in Requet(top of page) written 3(count of requests) but when click it no thing showed in service desk. thanks ...
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Cannot add weekdays or modify in SLA calendar. The option is not appearing .
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I am getting the issue from jira rest api and trying to run some script based to the request type of the issue. some issue either does not have request type field or have value as none. ...
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Hi We are using Jira service desk on the server with e-mail integration. Recently we found that when an customer replies to the satisfaction e-mail notification, a comment is created into the issue...
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Hi all, Product: Jira Cloud I'm wondering if there is a way to display custom data on a dropdown list depending on the logged in user, for example for user A display X Y Z and for user B display A ...
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I'm quite new to Jira Servicedesk and I'm looking for an option to specify how messages is ordered on requests that is visible for external organisations in the helpdesk portal. At the m...
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In our portal, the buttons linked to workflow (Cancel request, solve ticket ...) are present but doesn't work. An error 400 is raised when submit the request and nothing appear. **** console...
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Server JIRA Service Desk 4.4.23 Under Project Settings > Customer notifications > Edit templates We updated several times the template, e.g removed the "View request:" and "Turn...
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Is there a language select feature?
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Good day, I configured ticket creation through emails. I created a new issue type called "not classified" and picked only the fields that I needed and were obligatory for the issue creation (s...
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JSD : Plz discard this question
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We have a jira service desk instance and would like to report on the Activity comments section in the ticket that gets created. Often our comments are used as a dialect between our service repr...
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Greetings, We currently use the JSD to initiate IT on-boarding for our new hires. Our HR team fills out the form on the JSD Portal (see attached) and there is a field called 'Start date' that indic...
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I'm currently looking to come over from Freshdesk, but one key tool I use to pay my staff with, is time sheets. Agent does time, adds it into a log on the ticket. Then I run a report which tells me t...
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Atlassian Community Events
| User | Count |
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| 35 | |
| 15 | |
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| 6 |
| Subject | Author | Posted |
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| 13 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |