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Jira Service Management
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We have the Jira Service Desk for the cloud. We are currently using email generated tickets. The issue: When we close a ticket a customer is able to respond to that ticket and it generat...
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Hi everyone. So we get a lot of emails from all kinds of accounts so because of that we've allowed anyone to email our service desk and create tickets. When a known user listed under an existing cust...
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In instance reporter not getting mail notification after creating the Tickets. I check if mail triggering problem with test mail from instance but it's working test reaching to User's mail ID, ...
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In our Service Desk Portal, users can go and click on My Requests at the top. The Open and All Requests seems to be broken in Server 7.8 or my configuration. I created custom work flows and th...
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I'm experimenting with creating some jira custom fields using Connect Apps using the provided module here: https://developer.atlassian.com/cloud/jira/platform/modules/issue-field/ The custo...
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Hello everyone, How can I translate those texts? I have set English language as default (and Polish as secondary), but I don't see those texts in Language Support. There's no section related...
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I have not been able to find where I can translate the following fields:
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Hi , We are adding an email to Share With list but a password being asked before the user can see the ticket. Our understanding was a Share with contact gets a URL to the ticket for which he can hav...
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My Service Desk tickets have multiple approvers (3 approvers per ticket). What query do I use to search for who has approved? Approvals = approved() only informs me if the entire ticket has be...
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Some of the logs that we require from the customer to open a ticket are quite large...can I instead create a required field for either an attachment or link (to a sharepoint site)
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Hi, my Jira Service Desk stops pulling mails after a few days. Emails where marked as read, but they are not imported. After a restart of jira the emails where pulled again. Anyone has an idea how to...
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I tried to use a status "archive" after done to hide this issues from Customer in the service desk. We have a lot of old Issues we wanna hide from Customer. Is there any way except change the issuet...
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We had the Service desk Widget enabled last week and working. We disabled it from the project settings and made no other changes. I went to renable it this morning it. But now it is not showing up on...
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I'm attempting to create a new project and use the "Share settings with existing project" feature. The trouble is, the project I need to select does not appear in this drop-down. I'm an administrator...
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I created the rule "Notify assignee when SLA is about to breach" in project automation app for a next-gen service desk but it does not run nor it does send an email saying the rule has failed. It als...
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We are running Jira Service Desk (Cloud) and recently deployed it for remote users with VPN issues. We are not receiving email notifications when users create tickets, and the dashboard reports that ...
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I wish we could add tagged words or phrases to the request type to make them searchable in a more natural way.
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This ticket was putted as resolved but for some reason I had to reopen it , but it never came back to the help desk queue again and it seems to be somewhere but not in any of our ...
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version is 4.5.1 when i search anything on search bar then result is no result found
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Hello, When I go to the reports section, I can export a report with the number of tickets created an resolved, Is there a way to export reports with a bit more detail such as a list with the titles...
630 views 5 0 Deleted user March 24, 2020 -
Currently i am using jira products in an internal environment , i am using JIRA Service Desk 4.6.1 licence type : commercial i also have licences key when we delete ...
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We have such a case when one service desk customer can participate in other service desk projects, so he is a "customer" for eg. in 2 service desk. Is there a centralized way to check which pr...
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Hi, I would like to add a page where users will be to download our tools from. Is it possible to setup such page in standard JSD (Jira Service Desk) or with the help of any plugin? Thanks.
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hello, I am using the Global Automation Rules. I want to use the 'status' Waiting for Support. But I have here a list of a few. How do I know which one belongs to which workfl...
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I'm trying to build a rule in "Automation for Jira" app where a condition is the Comment is Public. I'm not able to find it. Using the built-in "Automation" app from Atlassian this condition is avai...
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