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Jira Service Management
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Copy pasting the example JQL query from https://scriptrunner.adaptavist.com/5.6.6/jira/jql-functions.html#_haslinks returns 'Error occurred communicating with the server" - this is the same with...
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Has anyone migrated from Zendesk to JIRA and have major issues?
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Creating a new Service Desk for a small department and they would like new tickets to create a page in a certain section within confluence. Is this possible? Should also mention we are using the clo...
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I am behind on upgrading Jira Service Desk (Jira Service Desk Security Advisory 2019-09-18). We also need to upgrade Jira Software and Confluence. When upgrading Jira Software is Service Desk also ...
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Hello, We are trying to setup a server base service desk. This service desk includes multiple projects. We'd like that all notifications sent to customers are the same whatever the project is gene...
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Jira Service Desk Security Advisory 2019-09-18 We need to upgrade Jira Software and Confluence to most current version. Never performed the upgrade from CVE-2019-14994 When upgrading Jira Software...
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Hi I am in the process of setting up a Jira Cloud ServiceDesk, and so far its great. All the notifications work when using the jira@*.atlasian.net but i wanted to change that to our own support emai...
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Hi folks I need to understand how works email requests in JIRA Service Desk. I thought that I understand it but I see that I don't know and understand all aspects of it. I'm very curious how JIRA r...
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my company is updating his website and this time we would like to integrate the website with Jira service desk and as well integrate Pingpilot for live chat and Avaya for the call center with Jira se...
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Can we check on which date ticket has been assigned to each team (L1 and L2)? We have 2 assignment groups; 1 for L1 and another for L2. Say : India L1 Team, India L2 Team. Suppose L1 team deals wit...
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Please can you get this sorted? It seems like a pretty basic/fundamental thing to have in your software so I don't know why it's not there already.
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Hello, I am trying to find a way to give anonymous access to the JSD portal. The problem is that we have many users who may ask us a single question and do not return to the portal, and the number ...
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How to auto transition and auto assign issue whenever user add attachments through service desk port
We are using service desk project. User has created issue and user needs to add attachment/documents for approval through service desk portal. Whenever user add the attachments through portal, issue ...
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How can I establish an approver to my flow ?, reading the documents online and the option to add approver does not appear to me. https://support.atlassian.com/jira-service-desk-cloud/docs/set-up-app...
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We have some custom user fields we use to specify which people are involved in certain steps of a change request (developers, testers, etc) We require these separate fields for audit purposes, but i...
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Hi I am creating a portal in Jira Service Desk and testing it for accessibility. The forms seems to be all accessible however the field/button to select in the top right to see your requests do...
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I have a select list field that is optional to allow the user to leave it blank. On the portal screen, the field defaults to "None" and the field value is null when the customer submits the form. All...
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I am setting up a JIra Service Desk next gen help desk. When I share a request with an organization, all the members receive an email saying that request has been shared with them. Is there a way to ...
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Hi, I have 2 Custom field for date, but no one can validate, is this only for system due date? I only have this options to validate
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Hello, We have a ticket that did transition to a step after being approved by a manager. The problem we are having is that the system still shows "waiting for approval" in the Past approval" section...
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We are hoping to roll out Jira Service Desk (Cloud) for our University, where students are the customers with accounts generated by SCIM provisioning. Unfortunately, the default profile value ...
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Hi Team, When we export all the tickets the search query shows 12,376 issues. Attached Screenshot. However the export only gives us 1000 rows. We are trying to migrate our tickets from current por...
816 views 9 0 Deleted user October 30, 2019 -
How to allow a specific group to assign a task only to themselves? or allow one group assign task to another group? Other condition: I have multiple different groups with different assi...
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Hi Team, We are migrating our Portal from teamSupport to Jira Service Desk. As a part of this activity we have a requirement where we need to redirect the Portal access link (support.zaloni.com) to ...
2,579 views 4 2 Deleted user October 30, 2019
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