How to hide old issues on ServiceDesk

[rcl]

I tried to use a status "archive" after done to hide this issues from Customer in the service desk. We have a lot of old Issues we wanna hide from Customer.

Is there any way except change the issuetype to hide any issues in the Service desk?

[Brant Schroeder · Accepted solution]

In cloud you can use issue level security to hide issues from the customer.  In your workflow when you change the status to archive you can use a post function to set the issue security.  You can learn more about setting up issue level security here: https://confluence.atlassian.com/adminjiracloud/configuring-issue-level-security-776636711.html

[rcl]

Great, that works! Thank's @Brant Schroeder