Why variable "${approval.buttons}" prompt errors?

[Mouath Taamallah]

Dear Atlassian Team,

The documentation page for the cloud page includes the variable Approval buttons ${approval.buttons} even though this feature is non existent in the cloud version. i'd highly appreciate it if the documentation is more consistent to avoid miscommunication.

Best,

Mouath 

[Angélica Luz]

Hello Mouath,

Welcome to Atlassian Community!

In Jira Cloud, currently, it's not possible to approve requests through email. 

On the documentation, it mentions two variables that are only available in Server and somehow the documentation shows that it would also be available in Cloud, but it's incorrect. 

We are aware of this issue and a feature was created for the team responsible for documentation to remove this information:

• Cloud documentation is wrong

For now, we must wait until the feature to be implemented on Cloud:

• Allow approvals to work via email

Please, click on vote and watch to receive updates about the feature.

Regards,
Angélica