Several default reports missing

[Peter Batley]

Hi,

I am new to Jira so probably overlooking something but I appear to be missing several default reports. I have a service desk project with a linked knowledge base. I was hoping to see 'Article Usage' and 'Article Effectiveness' (as per: https://confluence.atlassian.com/servicedeskserver/setting-up-service-desk-reports-939926426.html) in the Reports section but the defaults I get are: Workload, Satisfaction, Requests deflected and Requests resolved.

What am I missing?

Cheers,

P

[Mike Bowen]

Hi @Peter Batley 

The link you have shared is for Jira Service Desk (server). Are you on Jira Service Desk (cloud)? 

It could be that! 

-Mike

[Peter Batley]

Ah, yep I am using JSD cloud. Is there any way around this then?

[Mike Bowen]

Hi @Peter Batley 

Good question.

However in Jira Service Desk, if you click on the Knowledge Base link (under Raise a request), it lists all the articles and there is a column showing Topic, Categories, Views and Last Updated... Views I would hope is customers viewing the articles. 

Clouds reporting on articles is dire to say the least. 

-Mike