widget won't load try again later

[Jake Soffer]

Hi the widget for service desk won't load every time i try to configure it for our external service desk. I've seen support tickets to uninstall and reinstall it, but don't see where to do that.

[Angélica Luz · Accepted solution]

Hello Jake,

Thanks for getting in touch with Community!

This issue happens when the widget add-on was not correctly installed on the site, so it's necessary to uninstall and install it again and this is something that only us from Atlassian can do.

I uninstalled and installed the widget and it should work now.

Please, give it a try and let us know how it goes.

Regards,
Angélica

[Jake Soffer]

Hi Angelica,

Thanks for replying. Where/how do I do that, even when i got to settigns then hit widget it says can't load?

Thanks,

Jake

[Angélica Luz]

The option to uninstall and install the widget is only available on our side, so you won't see the option to do that on your site.

Is it still showing the same error?

Can you clear the browser cache and cookies and try again?

Please, open the developer tools on your browser and check if it shows any other error. If so, please share it with us.

[Jake Soffer]

:) working now thank you!

[islam_ibrahim]

@Angélica Luz we have the same problem, we are getting the same message for all our admin users 

can you please support 

[Angélica Luz]

Hi @islam_ibrahim,

Thank you for reaching out to Community!

I saw that you created a ticket with our support related to this issue and they escalated the ticket internally.

I followed the steps to uninstall and install the widget again and it shows that it was successful. Please, go to Widget’s page to check if it loads.

If it still shows the error, then let’s wait for our Senior engineer to check what is happening, since they can access your site to test and get further information if necessary.

Kind regards,
Angélica

[islam_ibrahim]

Hi @Angélica Luz 

thank you for replay 

still I have same error 

[Arjun Shivraj]

Hi Angelica,

I have the same issue with my JSD. I am trying to extract the widget snippet for JSD. I am seeing the following error:

We can't load the widget right now. Try again in a little while.

Can you please help?

Thanks

Arjun

[Angélica Luz]

Hello @Arjun Shivraj

Thank you for reaching out to Atlassian Community!

I saw that you created a ticket with our support about this issue and they found out that there was a duplicated entry of the widget in the database.

They uninstalled and installed the widget again and the issue should be resolved.

If there is anything else we can do to help, please let us know.

Regards,
Angélica

[Arjun Shivraj]

Thanks for the help!