Missing issue variables

[Rick_Cheng]

I'm trying to edit customer notifications by adding in request details and approval buttons. However these variables are missing from my portal. I also tried enter the strings ${request.details} and ${approval.buttons} however they show up as plain text.

I already read this article

https://support.atlassian.com/jira-service-desk-cloud/docs/edit-the-content-of-your-customer-notifications/?_ga=2.65850798.1682240538.1590505219-610789053.1588609440

I have administrator rights to the project.

[Rasmus Fachmann]

Did you fint this. I am also missing the variables