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Jira Service Management
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Hi to all, I've a little question for the suport. I have login in my Atlassian Account in Bitrix but if I try to open some ticket or to find opened ticket, the integration doesn't work. In Jira Ser...
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Hi, I have setup Jira Service Desk for my company, but many customers have complained that they are unable to view and comment on tickets even when they are added as request participant or t...
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Hi! We have Jira Service Desk set up to automatically create a sub-task when a customer request is raised via the portal. Sub-tasks are used by the internal teams to record all the differ...
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The "Type" dropdown field in the Create Issue screen is now displaying Request Types and Issue Types, whereas previously it was just the Issue Types which were available for selection. Can I set this...
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Hi, I am reviewing our processes and wanted to get some input on best practices for resolving and closing tickets. Our proposed flow: Customer asks question - we provide answer and mark tick...
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i am using jira system in our company when i attached files that have china chracters the file name is breking
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I have installed cute for jira, but donot no where to start in the particular project first,can any one explain me ,where to start using cute for jira from basic step by step manner.. Thanks
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Hi there, I am trying to update the description field using a script within project automation. I have the script which process the description line by line and make the changes if the conditions a...
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I want to create a set of sub-tasks when a service request approval transition occurs. For example, when a form is filled out in JSD, it then gets sent to our HR department for approval. In this cas...
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I'm working in a classic project and I want to learn how to add default assignees for code reviews so my team does not need to update the Code Review field each time we create a new ticket. We...
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Hello, When I'm trying to access to a project, I receive a message saying: This project isn't available It may have been deleted or your permissions may have changed. In my profile I see ...
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When I try to add a user to the Customer list of a service desk project the user is showing but when I navigate to a other page and go back no customer is showing in the customer list. Custo...
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i have defined in the project, that the email is support@ourdesk.altassian.com 1. when an user sends an email to this email address, a ticket is created 2. when an agents replies to this email, the...
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I'm trying to install service desk 4.1.0 from the upload application tool from the version and licenses page. We have Jira Software 8.1.0 and Jira Core 8.1.0 installed. I'm getting the following erro...
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Would like to find out if its possible to retrieve a list of all users that had or have access to a Jira service desk project. For example users that where added to a project under project set...
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How to set or edit the automated message in Jira once receive any mail
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Hi All, How to make connection from jira of X company to jira of Y company? Is it possible?
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We have linked an email to our Jira project which has been correctly creating emails as tickets for 5 mionths. Since the start of January our mail audit log shows that the issues are being suspended ...
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Hi everyone, we implemented JiraService Desk in our company but from this morning we receive this error message : Email notifications are off until 23/Jan/20 You've sent the maximum nu...
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Hi everyone, Would like to know if anyone has setup a ID/work badge-in queue for a Helpdesk. Checked about on Google but not seeing much. Alternatively, An app also that could be used to gen...
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Hi, I have 2 service desks set up and both use the same issue type scheme, workflow scheme, screen scheme and field scheme and I wondered the following. Project 1 is the main service desk and Proje...
433 views 4 0 Deleted user January 22, 2020 -
The workflow had three status's and I changed it to 6 but I cannot view the board with the list of jobs.
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I have two projects with different agents. In Project A a ticket get's validated. If the ticket is fine and ready for the support we will move the ticket to Project B. The customers are in both pro...
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A number of our users have reported issues with the Password reset email not delivering to their account. It does not reach their email or junk folders so they cannot reset their password. &nbs...
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...P range: 0.0.0.0/0 (for public access) or your own trusted IP range but AWS Quick Start does not feature this parameter.
678 views 1 0 Deleted user January 22, 2020
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