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Jira Service Management
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Hey, Is there any possibility to change singup fields? For now if i try to register as a customer to my portal, I need to enter email, password and fullname. I'm from Poland, and "ful...
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For my servicedesk I want to implement better SLA's / Ola's. Our tickets spend a lot of time on the status "Pending" with different reasons. Example: Waiting for supplier, Waiting for Devel...
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I installed service desk on a server system and it runs good. But im unable to access the server system from another computer (2nd computer). The firewall is disabled, but the port used still shows "...
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Hi all, . I'd like to change the default footer for email notifications: "-- This message was sent by Atlassian Jira (v1001.0.0-SNAPSHOT#100121)"
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Hi, we use jira service desk cloud, and when we want to get started the plugin "automation for jira" we get the message: Access denied You do not have the correct permissions to view the page:&nbs...
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Hello, Is there a away to delete/remove the default jira-servicedesk-users group? Ive noticed that users are being added to the group not sure why. But how do I delete this group?
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Hello, Is it possible to hide certain fields when creating issues as an agent? For example I'd like to hide the department field so that the agent doesn't have to fill in that field. ...
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We get our reports from inside our application through a 3rd party tool that lets us submit them with a screenshot and console log. It sends the report as an EMail through their service, when we rece...
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I want to get to the conditions of a transition. More precisely, I need name of groups that have access to a transition. i use this api /rest/api/2/workflow/rule/config (from https://deve...
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The built-in options for customizing are very limited. Surely there must be a way to add custom CSS without using an app? Would appreciate any ideas.
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When looking to configure the Service Desk widget, I click: Settings>Widget Unfortunately, I am presented with the following error message: "We can't load the widget right now. Tr...
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Hey all, I'm currently trying to allow only certain people in a group to comment internally on tickets made in a service desk. I can't seem to figure out how to do that. Would it be permissions or la...
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I started with the Free Plan and ran into the limit issue. We selected Standard and entered payment info. I have run into the same message. It appears my account still thinks it is ...
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We are setting up Jira Service Desk for our team and I'm not understanding what I need to do (as the admin) to enable non-agent Jira Software users (developers) to be able to transition Service Desk ...
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Next-Gen service desk. I don't want a change of status notification sending to the customer for every change of status I've set up in the workflow, just particular ones. Do I have to disable the...
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Is there a way to create a list report without any diagrams that will enable our organization to run against "all users" for a particular "request type" over a "period of time"?
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Hi all, I have currently the issue that service desk doesn't send any email for some specific users. In our Log I see the following error message: 2020-02-26 18:17:53,088 http-nio-8040-exec-16 ERR...
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We currently have a project where we have a few key users who are allowed to create tickets. These key users are manually added as customers. When the ticket requires more information, we would lik...
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Is it possible to create a ticket type issue with an other companies JSD when we transition an issue
Staff raise a ticket with us when something is down, we then go to a third party software supplier and raise it with them, who also use JSD, can this be automated
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Mail messages send out by Jira end up in the spam filter of my customer. Is there something that can be done to avoid this problem?
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I'm trying to add the festivities for 2020 to my normal calendar in Service Desk but even though I'm seeing the correct date selected in the box, it is registrered as the prior date whenever I click ...
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Hi, Over the years I've worked in a lot of IT (support) environments with several tools (who shall remain nameless :)). On thing that i've noticed is a consistent struggle on how to task different ...
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i want to c LD ticket pattern on grafana
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1) Can i sink jira sevice desk with grafana 2) can i sink jira servive desk with -->MySql-->grafana
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