Jira Serivce Desk - Approval not visible

[Thomas Fischer]

Hi,

in our Service Desk the Approval section isn't visible:

I followed all the steps on the documentation, my workflow has the Approval configuered with the custom user picker field "Approvers" (which can be seen also above) is automatically filled. Here the workflow:

I looked around the community but couldn't find anything. Could you please help me? Thanks in advance.