Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi Team, We are started exploring in jira service desk , On that we created project and for testing we raised a ticket in portal and receiving the emails as expected. But as a developer how...
-
How do I enable Service Desk user to be able to create project and access templates without giving t
How do I enable Service Desk user to be able to create project and access templates without giving them Admin access? While creating project user receives error . You can't view tem...
-
Hello, I have hidden some fields in the context fields on the request type for Next-gen. When I go to a ticket for that request type its still visible. As you can see I don't want '...
-
Issues are being created via email addresses that are on our domain, however, external emails are not creating issues. Our handlers have not be altered in any manner and things were working fin...
-
I have been granted Service Desk administrator role and have been able to create a new project but am unable to edit the custom fields - operational category or product category field. Do I need to b...
-
Olá pessoal. Sou novo por aqui e com pouco experiêcia no JIRA. Recentemente criamos um projeto de service desk para um cliente. Temos o portal e cada "usuário do cliente" cria a seu próprio chamado...
-
Hi, The order of the projets cards on our HelpCenter was the order of projects creation: project 1 / project 2 / project 3 Yesterday during the night, the order became: project 2/ project...
-
Logos for Desks not showing up on the customer portal. Thoughts on fixing this?
-
We set up another service desk project and are inviting - internal staff to use it. They aren't receiving the email invitation and can't login. I've checked those invited aren't already using our oth...
-
Hello, I want to create a trigger that will change the status to 'reply received' when someone replies to a ticket by email. How do I do that?
-
We recently started using Jira Service Desk (Cloud) for our support tickets, and it's going pretty well. However, I'd like to have customers utilize the support portal/self-service features that come...
-
Hi, How do I create a report of SLA Time to First response, where I can choose time interval and not just get last month/30 days? Regards Catrine
-
Hi, We have configured email notification with an approval status. So, whenever a ticket reaches approval status, respective approvers are receiving an email where they can approve or decline ...
-
Here is the things, we would like to create different type of requests for each organizations. I also would like to make sure it can only have access to there type of request. Let's say organizatio...
-
Hi all, I'm a newbee with Insight + JSD ==> sorrry if my question is too basic. I'm searching for the capability to design in Insight a pool of Business Services (linked to assets) in order to b...
-
In regards to Next Gen Projects... is there anyway to bulk change an Epic Field? I am not seeing the Click/Drag option that exists in standard projects (so helpful) & I dont believe this option h...
-
Hi there! 1st question: Could you please let me know if I can group tag cases? Let's say I want to find all cases that contain "x" text and then tag them all with a certain Component or...
-
One of our users (agents) asked if customers can see the labels on their ticket in the emails. I think they don't want to customer to see them. I'm assuming the answer is 'no, the customer doesn't s...
-
Hi all, I have a question regarding the portal features visibility to logged in users. One of our SD's is set to combine users in different organizations. However, when a ticket is raised an...
-
I was hoping to edit the list of items shown in the issue source field but it appears that's not possible. Any comments on options here?
-
Since the new view was introduced, we are seeing the message "XSRF Security Token Missing" quite regularly. Browser cookies were not cleared, nor do we have stash as I read in a few articles.  ...
-
Hello All, How can I configure Jira SD to receive different requests per email i.e Incident, problem and Security using the same email address, is that possible? Thanks
-
HI. We are a software developing company Zappgroup. We specialize in mobile apps for IOS and Andriod. We have external clients making use of an apple product know as a test fligh...
-
Hi Team, I was trying to get information like Deadline, Days of Breach, etc. for the SLA report. Created below query, I need some clarification * Value is less than Target D...
-
Hello, I am using Jira Automation to set a due date to be X days from the current date, where X is a value in a customfield [ExpectedDuration]. I've tried a few things including setting Due...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 38 | |
| 9 | |
| 8 | |
| 5 | |
| 5 | |
| 5 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| yesterday | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT | ||
| August 5, 2025 9:59 AM PDT |