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Jira Service Management
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Is there any way to display the descriptions of the priorities on the create ticket screen?
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Hi! I need to replace the leader project. the current project leader is X and this user is going to disappear. Thanks!
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I am looking to create a list of categories / sub-categories for users to select when creating an issue in JiraSD. The categories / sub-categories can be extensive so is there a way to create a drop-...
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Hi, I am currently looking into how to make the "Forgot your password" link (at login screen) let the users change their passwords in the Active Directory. As of now, the user directory is se...
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Hello there, we want to add custom fields to the customers in our service desk portal. The fields we want to add are related to our software, like which kind of software does a customer use (OnPrem...
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One of my status option is not working on JIRA can you please help me with this. Refer the screenshot in the attachment. https://abblcp.atlassian.net/jira/servicedesk/projects/ACSD/queues/cust...
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Hello, Recently Atlassian released an update for Cloud products, allowing agents to select a request type instead of an issue type when they create an issue through the agent interface ("+" ...
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We have some users complaining that we don't answer their e-mails. They all seem to send their mails to jira@...........atlassian.net. After some searching it seems that this is the reply adr...
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Hi all, I'm trying to create a dashboard for our Starters, Movers, Leavers process within Jira Service Desk, and as each element has a list of activities for our Service Desk to perform I have creat...
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Hi all, I'm setting up 2 JSD projects, one for internal user to raise ticket (called portal A) and another one is for external client to approve the request (called portal B) raised from portal A. I...
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New issues are created instead of commenting or updating the old issues
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We have one user in our Atlassian cloud environment that no longer receives updates from confluence page changes. The user was accidentally deactivated and when reactivated the emails stoppe...
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So I have created projects under Jira Service Desk, with different request forms and I have customized it according to my team's needs already. I just need to make it available to anyone on the Inter...
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I need to create 3 Service Desk (different projects) but all agents can see all the projects. How can I set the security of the project to other agents?
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Hello, I have this query set up It should only transition to 'hoc' if status is 'Done' AND status was changed before 5mins. So anything AFTER 5mins shouldnt work. I wai...
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I have created a filter to show all open change requests and export them to circulate to IT Stakeholder group, but the extract has all the columns and I only want to show selected columns. How can I...
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I need to allow others within our organization the ability to enter email request for support. If I add them as customers does this count towards the number of users and increase the cost for t...
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Hi, in my project of Jira Service Desk i have the app Assing Round Robbin, however to day it appears an error "An error occurred in the application and your page could not be served. If you are the a...
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Replying to a Jira notified email creates a separate ticket/issue in the system. This is very confusing and hard to consolidate comments from several tickets raised through email response. How to st...
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Is there a way to create reports on scheduled issues? I've tried looking by the name of the issue but nothing is working. I also attempted the description but not having any luck.
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Hey, Is there any possibility to change singup fields? For now if i try to register as a customer to my portal, I need to enter email, password and fullname. I'm from Poland, and "ful...
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For my servicedesk I want to implement better SLA's / Ola's. Our tickets spend a lot of time on the status "Pending" with different reasons. Example: Waiting for supplier, Waiting for Devel...
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I installed service desk on a server system and it runs good. But im unable to access the server system from another computer (2nd computer). The firewall is disabled, but the port used still shows "...
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Hi all, . I'd like to change the default footer for email notifications: "-- This message was sent by Atlassian Jira (v1001.0.0-SNAPSHOT#100121)"
Atlassian Community Events
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