Jira Service Management

Hi all,  We're using Jira Service Desk to create tickets off of emails and so far it's been working great. The Requestor can see the entire conversation via email. The only thing is, when ad...

• jira-service-desk
• jira-service-desk-server
• server

In Jira Service desk in the Cloud, I go to Project Settings --> Automation. In the top right I click on 'Add Rule'. The first option in the list is Create Custom Rule. Clicking on this does nothin...

• cloud
• jira-service-desk

I am a site-admin. When I click on users it shows all the users in JIRA. Customers, agents, admins, etc. Then I click on JIRA Service Desk and at the top of the page it says Portal Customers. Some of...

• cloud
• jira-service-desk

I can't find client portal for jira sevice desk server

• jira-service-desk
• jira-service-desk-server
• server

Several colleagues are not able to log time into tickets inside a new project. It works correcty for me. Is there a configuration missing/not set to permit other colleagues to log their time?

• cloud
• jira-service-desk

I am using Xporter and an excel template to create a checklist of tasks for preventive maintenance on equipment like pumps and generators that can be sent out with field crews.  In Insight, we ...

• addon-com.riadalabs.jira.plugins.insight
• addon-com.xpandit.plugins.jiraxporter
• jira-service-desk

Hi Everyone, I am here trying to Implement Azure AD SSO for my Jira,  but facing some troubles in user provisioning and syncing, is crowd is the only solution for this?? 

• jira-service-desk
• jira-service-desk-server
• server

would like the story points on the right hand side.

• cloud
• jira-service-desk

Hello, we are running a PoC to move away from Service Now to JSD and I would like to know if it is possible to link change approval groups to specific approval groups in addition to the CAB approval ...

• cloud
• jira-service-desk

When sending internal message I want to link it to a user via @ <name>. This worked but now doesn't work anymore. Someone any clue.

• cloud
• jira-service-desk

Olá, desde que o Jira foi implantado aqui na empresa, não recebo e-mails informando que as chamadas foram encaminhadas para a minha fila ou quando um técnico inclui um comentário.Mesmo quando está ma...

• cloud
• jira-service-desk

Hi,  I'm trying to update linked issues which are 'caused by' a parent 'problem'.  our issues have a custom field which is the resolution (i.e. what steps were taken to resolve it), This ...

• cloud
• jira-service-desk
• smart-value

We connected our network monitoring system to Jira (Jira SD next-gen) via email. We successfully use automation (Project settings/Apps) to change the fields in the issue that just opened by emai...

• cloud
• jira-service-desk

...bsp;                  disableUploadTimeout="true" enableLookups="false"        &n...

• jira-service-desk

Is it possible to delete the access to Google Drive and Dropbox in the new Jira Cloud view ? My client doesn't want his agents to be able to connect to exterior network 

• cloud
• jira-service-desk

Hi,   I have a scenario,  when customer reports some issue, team investigate it and once they found it belongs to one of their services providers who is not on service desk, they will cre...

• escalation
• jira-service-desk
• jira-service-desk-server
• server

Hello, I want purchase Insight - how many lic we need?

• cloud
• jira-service-desk

For some time now we have been able to filter a user picker field based on a project role or group(s). However these are statically defined. What we have as a use case is that we normally "assign" ...

• cloud
• jira
• jira-service-desk
• triage
• user-picker

Hello,   Is it possible to integrate MS Teams with JSD and be able to create issues from MS Teams?   Thanks :)

• cloud
• jira-service-desk

When customers reply to jira's email notifications the comments are created as internal comments, which means the customers cannot see the comments through the Help Center. How do I fix this? I'm usi...

• comment
• jira-service-desk
• jira-service-desk-server
• server

The quick start cloudformation template for Jira installation fails on AWS. What are the policy requirements for this?

• jira-service-desk
• jira-service-desk-server
• server

...tValue) { case "Duplicate": links.setHidden(false) linkType.setFormValue("duplicates").setReadOnly(true) linkIssues.setRequired(true) break default : links.setHidden(true) linkType.setFormValue(-1...

• adaptavist
• addon-com.onresolve.jira.groovy.groovyrunner
• behaviours
• issue-link
• jira-service-desk
• +1 more tag...

Hi,  I have been trying to use the automation builder to send an email to an individual letting them know more information about a ticket they have been allocated. In the automated email I prov...

• cloud
• jira-service-desk

Im trying to use Built-in reports in JIRA Service Desk but i do not see all default reports in JIRA Service Desk except SLA and Sanctification ones. My goal is to calculate the Average Time from Iss...

• jira-service-desk

I have this issue: Articles that I add to a Category in Confluence are not shown within. Look the picture below:   Then I add an article to that category: But the category is still ...

• cloud
• jira-service-desk