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Jira Service Management
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Community, What's the best way to make this SLA a reality in JSD NG? This SLA is intended to provide a customer with an update to their ticket at least every 24 hours even if the update is simple l...
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We have the following problem or lets say challange: We use Jira Service Desk and Confluence In Jira we have a Project called Support and in that project we have our customers. Now we are changing ...
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We have defined a project role "Agents to be notified". We have added this role to [user] via the project's People. We have granted all permissions to the project role in the notifi...
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I want to add current user as request participant if the request is submitted on behalf of some else. Ex: Reporter = xyz, submitter = logged in user . If reporter is not submitter then add sub...
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Hello, In version 4.7 of the service desk, all new tickets are by default set as "private"/ not shared with organization. Our customers almost never worry themselves with this option....
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Hello, Is it possible for me to receive an email notification/details whenever someone else creates a new ticket? Thanks. Regards, Mark Lewis
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Hello, is there actually any other chart gadget than created vs. resolved geadget that shows all created, open and resolved tickets? Thanks!
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Hello, is there a way to query to summarize of all open tickets in one? Open tickets include tickets like, open, ready for support, in progress etc. Thanks in advance!
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I wonder if anyone can help me understand the rules which JSD Cloud uses for customer authentication? In some cases the credentials for a given customer (assuming they are not also a licensed user o...
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Hi Team, When I am trying to `Copy custom field values` using built in scripts, the whole html attributes are copying into the text field. Is there any way to copy to-do custom field value to multi...
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I'm setting up a Jira Issue Collector that will create issues on a Service Desk project. I've got it working but the request type isn't getting set. I don't want the user to be able to pick the requ...
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We need our costumers to know that we are off our working hours in this cases.
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I have a SD project with a Confluence KG connected. For this KB I created a template that should be used to add new KB articles. When I am in Jira Service Desk and try to add a new article to the KB...
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I tried to create a Jira Service Desk project type (with an agent license). I tried creating a new project (next-gen), I am unable to select Service Desk type project. I have tried some on...
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Hi, I'm using Jira Service Desk with a "Next gen service desk" Project. I'm unable to find where can i change the email jira use to send emails to my customer. By default it's something like:&...
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Hi All, I am wanting to Import a finished Microsoft Project Plan with its WBS in Jira (cloud). I want to then be able to utilise the Microsoft Teams for Jira and access all the tasks and assign memb...
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Hello All, JQL query to find out how many issues in a Jira service Desk project contain issue links into other projects. Thanks in advance, ch
865 views 2 0 Deleted user March 3, 2020 -
Created the rule in project automation app for a next-gen service desk (not the automation tool in next-gen service desk). It ran OK when first set up but it won't run now, and it doesn't send an ema...
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Hi support, When trying to create a request from slack (with the Jira Service Desk Cloud for Slack - Early Access Program) I get a "bad request" after allowing this plugin. This prevents me from cre...
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I am looking at the installation of Jira Service Desk for a customer. At present they use CA Service Desk (sorry don't know what version). There will be a number of outstanding tickets that will need...
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Hi, I would like to know if it's possible: To control which queues the agents can see for a project? I would like that each department sees only the queues related to their department. Please tel...
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Is there any way to display the descriptions of the priorities on the create ticket screen?
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Hi! I need to replace the leader project. the current project leader is X and this user is going to disappear. Thanks!
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I am looking to create a list of categories / sub-categories for users to select when creating an issue in JiraSD. The categories / sub-categories can be extensive so is there a way to create a drop-...
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Hi, I am currently looking into how to make the "Forgot your password" link (at login screen) let the users change their passwords in the Active Directory. As of now, the user directory is se...
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