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Jira Service Management
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Hi, I want to know what filter I can create using JQL to search for tickets created by customers for a certain project via the customer portal only. Please advise. Thanks, Fahad
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I'm having an issue in JSD Cloud creating custom reports. If I create a new report and look to add a new series using created, the "filter by" option never completes loading. It just has an animated ...
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When setting up Email request, Request type does not show up in drop-down box
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Can you please provide me the list of rights of different categories of users in Service Desk viz. Administrators, Developers, Service Desk Customers, Service Desk Team, Temp Project Managers and Use...
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Whenever I use the "Reply to customer" function the message does not arrive with the customer. Internal messaging with status updates do work. Can somebody please point me to the settings for the ex...
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Hi, I am the JIra Service Desk ORG & SITE ADMIN, but I cannot see the project settings for a project another SITE ADMIN in my company has setup. I'm new to Jira so it's probably something very ...
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Is it possible to give edit capabilities to other Jira Desk Administrators/Agents within our organization to Dashboards we have created?
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Hi, We have set-up SSO for portal customers, following the suggestion that was mentioned in one of the accepted answers in the link below, https://jira.atlassian.com/browse/JSDCLOUD-630?_ga=2.13536...
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Is it possible to add personal data like tel. number or address to the respective costumers? We would like to have all relevant personal data of each constumer on jira. Now we can only type in the e...
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I am finding it hard to work out why my issue collector is not working. It has a name and email field - which are populated correctly when submitted, however there is no confirmation email being sen...
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Dear all, I have a question regarding filtering section. My superior wants to read all the comments added in Time Tracking (apart from the values given to Original Estimate and Time Spent). Is it ...
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Hello! I want certain tasks (request issues) to include certain groups in the list of the "Group picker" field, and not all groups. So that a task with a specific type of request can be thrown to on...
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Hi Team, Please find below screenshot of request screen taken from Jira customer portal view of "My Requests" page . As you can see from the screenshot we only have columns Type , R...
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Hello, We are using Jira service desk and recently have migrated the JSD from 3.6 to 4.6.1 with Jira Core as 8.6.1, post the migration I am seeing quite a lot of issue related to approval flow. One ...
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I am trying to find a way to automate that upon creation, if an issue shares the same Reporter with any issue created in the last 15 days, those issues get linked. Being a novice at this, my...
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I'm using /rest/api/2/issue/SD-177128/transitions URL with JSON : { "assignee" : "jadmin", "transition" : { "id" : "161" } } but this doesn't work. How do I set this up? Assignee fi...
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Is there any updates on this? it would definitely be a useful feature.
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I have rules in places (based on SLAs). SLA is breached if customer has not responded in 2 days. The rule is supposed to post a comment to remind them to respond. Second reminder is supposed to...
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Folks, I have been playing around with using SD for change management. I want to edit the workflow so that on-create,if change type=Standard, it goes direct to Awaiting Implementation...
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Reporter and creator Field does not export in correct format(shows QM code) to Excel,how can change t back to user name
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I have a use case. From my experience in Jira service desk I have found that when a customer sends in an email request, a confirmation mail goes to the customer mentioning that the request has been r...
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Do you have any guides on how to use the free JIRA service desk? How we can use this with our customers?
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As per the CSAT section, I can see only one question-- "How was our service for your request?" Can I actually show 2 questions to my customer-- One on the product quality and other on customer servi...
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I've run into an issue where the {{comment.author}} and {{comment.body}} tags are not working when I attempt to use them on the Project Automation page in Jira Service Desk. Go to Project Settings ...
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Hi all, We're using Jira Service Desk to create tickets off of emails and so far it's been working great. The Requestor can see the entire conversation via email. The only thing is, when ad...
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