Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

aui-select on Jira Service Desk customer portal

gfinesch July 1, 2020

Hi Everyone,
I developed a Jira Plugin that implements a Custom Filed type that uses the Jira aui-select element, (asynchronous) [version 8.5.0](https://docs.atlassian.com/aui/8.5.1/docs/inline-dialog.html) for the front end rendering. It runs on Jira 8.8.1.
The select aui element works beautifully when I use it in the Jira Software. On the contrary, when used in the customer portal, it is a plain input field where the user can write anything.
In my atlassian-plugin.xml I have

<web-resource key="form-plugin-resources" name="form-plugin Web Resources">
<context>atl.general</context>
<context>servicedesk.portal</context>
<context>servicedesk.general</context>
<context>customerportal</context>
<dependency>com.atlassian.auiplugin:aui-select</dependency>
<dependency>com.atlassian.auiplugin:ajs</dependency>
</web-resource>

What I am doing wrong?

Thanks

G.

2 answers

0 votes
taimis
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 29, 2025

how did you implement the asynchronous single-select in your jira instance? i am trying to create a custom field plugin and was following this link but there's always no field showing up.

0 votes
gfinesch September 17, 2020

Good morning all,

I also tried removing

<dependency>com.atlassian.auiplugin:ajs</dependency>

from atlassian-plugin.xml as suggested here https://community.atlassian.com/t5/Answers-Developer-Questions/JIRA-Service-Desk-Costumer-Portal-new-action-ticket-detail-page/qaq-p/523450#M61111, without any luck. 

I also get in touch with the SD Support but I was told this is the right place where asking for some help.

Does anyone have some experience with Jira's web components and Service Desk? Thanks.

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events