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Jira Service Management
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Hi. We use Jira SD 3.8.1 & Jira Core 7.5.0, only 1 SD-project and some issue types, like "Support request" and "Bug" We have internal specialists and external contractors. Due to security rules...
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How Can I add my knowledgebase article within one of the request Types? I want to create a new request type named "Knowledgebase" wherein I can put all my articles of confluence.
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how can i copy a project and rename it ? I am using server 7.13
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my trial insight doesn't work... I'm trying to create an object schemas but I'm getting "Gateway Timeout" error as shown below any ideas? I only need to retry in a few hours? Thanks in adva...
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I am the admin of a Cloud Service Desk project, and we are using it only to create tickets internally and via email. We do not intend to allow customer to create or view tickets on a portal due to p...
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Problem: Comments are only being added to the ticket via email reply if the person is on the ticket as a Reporter or request participant. Since we often email Clients distribution grou...
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Hi everyone I need to report/track how productive the agents are per day. In the end I need to know how many tickets per day do the "touch" or updated per day. So that is why I need a JQL search fo...
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I have changed in Projects->Project Settings-> Notifications->Customer Notifications, the Template to use for e-mails. I've added text, removed text, sent a tes...
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Is there a way for when an issue is created for all members of our IT team (the "People" in the project) to receive a notification, rather than them having to monitor the service desk?
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when creating a custom customer notification, I am limited to who I can send an email to. Is it possible to send an email to a distro group here?
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I am new here and using the demo to see if this product is something that we want to go with. When sending a reply to the client (Me) I am only seeing the status changes in the reply email and no com...
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We have some mail threads results in multiple cases on Jira, I mean for each mail thread, there are more than 1 case created. And as I knew, there's one case per mail thread so why this may happen?
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In next gen when trying to add new Metrix to SLA I have a blank screen. It is not populated with time metric and goals
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What about changing shape, colors, fonts, etc. Do I have to create my own button and use the API con build all this by myself?
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Hi everyone, I am really having trouble restoring Jira from an XML-backup. The process gets stuck at 96% for hours or until I restart the service. I'm restoring from a PROD backup to a TEST instance...
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I need to disable the ability to generate tickets or leave comments on currently open tickets. And that our client can only see the tickets and their updates, without interacting with them.
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Hello, Is there an example or a proper documentation/tutorial for integrating the Jira Service Desk API (not the REST one) in a Java app and doing some basic stuff (get all the issues for example)?
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Hello, I have an internal discussion with my team mates to find out which is the best and optimal way to organize our teams. We are a Change Management team and will propose a new way...
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Dear all, I am trying to add a condition to an incident workflow in one of my test projects. For this case, I want to add the condition that Original Estimate (Time Tracking) should b...
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Hi All, We are currently researching the options to generate automatic data export from Jira Service Desk towards Tableau as we use Tableau as our center point for reporting. We are considering...
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My question is about the licensing. I already know, that customers (no JSD license required) can approve or reject tickets; but can they also include a comment explaining why they approved or rejecte...
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Hi, We are using Jira cloud. We are the software developing company for a client, but they also have a external company for their hardware. They use other servicedesk software. When we se...
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Hello I am facing an issue that whenever any customer raises a request to my service desk email, my email gets deleted from inbox. I have POP email type. Can someone help me disable that? I tried ...
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Hi I wondered if there was a mobile app that users could raise tickets and then go back on it to see updates on the ticket? thanks Craig
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Hello, I want that whatever email will be sent from my service desk should be from my company email ID to which they are raising the request. When I am trying to change the outgoing email address f...
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| Subject | Author | Posted |
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