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Jira Service Management
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Hi all, I am trying to modify the embedded code for the widget to allow it to open automatically when someone loads the page, vs. having the user click the "?" logo to open up the widget. An...
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When submitting an Client comment, Jira will in some cases convert the comment to internal, which makes the client unable to view the ticket. There are also some cases where the comment is left as a ...
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I would like to have a calendar where users or interested people can subscript to take place in a webinar. Is there a way in jira or confluence?
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Hi, I have an existing Service desk project with about 200 tickets created and want to increase the issue number sequence to a higher value. Current vale is SD-350 and I would like to increase this t...
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Basically we would like to give all our employees an account already configured to be able to create support tickets and track their updates without having to go through the registration process. ...
391 views 1 0 Deleted user April 17, 2020 -
Hi, I'm using Jira-Cloud new generation. I felt disturbed by resolution field in the reports (as we don't need it) and i was not able to hide it. It appears even by closed issues with the content "...
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Hi I have rolled out JSD for our business to provide software support for our customers. I am now in the process of extending the portal to support hardware issues. This is adding a lot of add...
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I have a Service Desk ticket that gets created with certain fields required by the user to complete. Once that form is submitted and the ticket is created, on the back end, additional fields appear i...
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If Jiras Service Desk is installed and activated, the layout in the issues and in the search is discarded
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I would like to know if its possible to create a visible index on Service Desk Portal with all the help articles for our customers to see them all easily. Now if you access the Jira Service Des...
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Hi, is the new issue view (https://support.atlassian.com/jira-core-cloud/docs/what-is-the-new-jira-issue-view/?_ga=2.200793452.339287952.1587116741-896021599.1565181096) implemented in Jira Server t...
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A client can send different mails along with the issues to the mail server.But i need to raise ticket in the JIRA for those particular issues only. Here in my case the tickets are raised in jira for...
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Hi, I'm configuring An automation webhook to issue a json payload to another application via an API call. I can't see any documentation as to what header options can me included and t...
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Hello Community, So here i explain my question in detail. 1. We are using Jira Server and Confluence Server and now we are planning to use SSO authentication using GSuite. Can anyone help with how ...
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So that each user has an equal number of tasks for all priorities?
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We Purchased Tableau AIO Plugin Can we replace it with Power Bi AIO Plugin instead purchase new one?
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Dear Tech Support team, I have a critical problem with Monday.com integration with Jira. On monday.com, when I enter my account detail and API token, I am not able to see the projects and ti...
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Hello, I am using Scriptrunner Behaviours to hide a field in the Service Desk customer portal. At first I was doing it by the group of the user but then I changed it to the role of the user and it s...
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Dear All, I want to fetch a report which includes count of Open, Resolved tickets and SLA success rate of Response and resolution SLA of One day within in a one report only. I want to include ...
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I am writing a polling script that should check automatically on regular basis if there are new issues in service desk which have not been assigned (i.e. with status "Waiting for support". If i...
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I'm trying to modify my customer notifications on Jira Service Desk(3.15). In the JSD Project/Project Setting/Customer Notification/Template section I want to add one more variable that is "date &am...
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Hi, We have upgraded our Jira Core,Software and Service Desk to the latest version. We are now finding that email requests coming into a mailbox being picked up by the Email Puller, then gets proce...
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Not able to any items under navigation in Service Desk projects like Queue, Request Types, Reports..
When we restart Jira service, We are not able to see any Service Desk features such as SLAs, Queues, Reports, Request Types.... But we re-index whole Jira system, We are able to see all features but...
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I'm having problems trying to add the generated widget code to a Sharepoint website. Can anyone point me in the right direction for instructions on how to add it properly?
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By mistake delete an organization from the service desk, is there a possibility to recover all incidents?
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| September 26, 2025 9:05 AM PDT |