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Jira Service Management
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Hi there, we are installing a new jira service desk for testing and after I select I set it up myself I end up with a Null Pointer Exception (attached) Does anyone know how can I solve this? ...
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I need the ability to create tickets on Jira from Elasticsearch using the API, but I dont want to use an agent account to authenticate. Is there a way of creating a service account for such a purpos...
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Hi, When I create a new project in jira service desk. It for some reason automatically import a bunch of customers and organizations that shouldn't be there. Where does it get that data from an...
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Can you link two issues raised by the client automatically from some common field between the two or the summary?
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Hi Team, I am very new to the Jira service desk system. We have got the requirement i.e., We have a custom field named Category and it has a 4 values. If customer select one category value '...
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I'm getting several Jira notifications every day that only seem to exist for a split second. I'll hear the notification sound, but by the time I've actually picked up my phone, the notification is g...
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1) The latest version 2) Date of release 3) OS Compatibility 4) Browser Capability 5)
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How do I change this drop down menu? The one that says "Minor repair" "Major repair" "Safety hazard" "Replacement required" I want to change the drop down menu to have differe...
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Running into an issue where customers who email in for the first time are being added into the "Internal Access" portion with "-" set as their role instead of the Customers listing. This is causing u...
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We just upgraded our Jira server to the latest version and I would like produce audit report with the following details: Who has permission to view the project What roles are defined What groups ...
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We are using two workflows for our project: (1) for the story (2) for the sub-tasks We are trying to create some automations to make it easier for scrum masters to keep the board organized. One o...
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I have built a jira add on, using atlassian connect express framework. I am able to get the values of all the fields using rest apis within my app and I am trying to apply css to the fields that do n...
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How do i turn off this notification?
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Hi everyone! I want to disable email notifications in my Internal Service Desk since I receive an email every single time someone creates an issue. Any suggestions? Thanks in advan...
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In the old ticket view there was a link on the right sidebar to "View customer request". I have to keep switching to the 'old view' to get to this link because I haven't found it in the new UI.
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I had an engineer log time against the wrong ticket and I need to remove the time he added. How do I do this?
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Hi, I would like to create a new issue type, in one project only on my Jira Service Desk, and link a new workflow to it. Unfortunately I can only see the existing Issue type in the project settings,...
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If user has been added to SD project as Customer, it does not show in Organization's User section. If the same email address is being invited from User list, it creates another user account. When u...
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Hello community, We have the instance A (Jira Software , licenses for 50 users) and instance B (Jira SD , licenses for 5 users-agents). In the instance B we will create just one project and we want...
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Is there a way to assign multiple categories to the same project? For example, OS vs. Hardware categories for an IT service desk.
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Hi Guys, I have a question to you regarding the Date & Time field. I want to capture the start and end date in the request form by their exact time. So if my customer wants this task to be done ...
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new installation of win2016 server standart, system location - Russia sd distrib - atlassian-servicedesk-4.7.1-x64.exe postgres - postgresql-11.7-1-windows-x64 jiradb: encoding - utf8 collation ...
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When I use /Jira create command in slack to create an issue my project doesn't appear for the rest of the users ??
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Hi, I have the following Problem. We use the Jira Service Desk and Confluence. If I have a Service Desk Ticket and want to link a Confluence Space for the solution my registered Jira Service...
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Hi! I would like to automatically update a support ticket (Project 1) when the field "Fix version" of a linked development ticket (Project 2) has a version that has the status Released on the Re...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |