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Jira Service Management
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Dear All, I would like to delete attachments in all the issues reported through a bulk option in the cloud version. Is it possible? if yes, is there a plug in required? I identified few plug...
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My Req is , I want to get existing assigned issues using JQL in scriptrunner for that I am using following code but my requirement is ,I want to store user in 1 custom field and want to...
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Hello When issue is assigned to me, i can change issue status using "Workflow" button. But not all statuses are available there - only Escalte, Resovle this issue, Cancel Request, Pending. Is...
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Hello, One of my customers is claiming that she is not receiving notifications when a new ticket is created. I checked the Customers Notifications in Jira sesttings and they are properly acti...
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We are running Jira Service Desk 4.7.1 alongside Jira Software 8.7.1. We have multiple customer organisations that we look after and for some reason, in the last few weeks, something has changed that...
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Is there a way to export tickets, via a filter, to MS word without all of the comments? I really just need the summary, status, date opened, date closed, assignee, pending reason and date last update...
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I'm looking to create a workflow with multiple workflow tasks where each task is completed by a different user. To assist streamline the process, I would love to find out if a couple of things work o...
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Hi. I have a transition Escalate and I need to display the field which is in that screen in Service Desk Portal. Any suggestions?
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Hi, I would like to know if the knowledge base in the service desk can function as user manual for end-clients? Or it's more suitable for sporadic articles?
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HI In JSD create issue form can we have a dropdown that has option 1 and option 2 in it When I select option 1 its shows specific fields When I select option 2 it shows other specific fields...
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Hello! We're very new to Jira Service Desk and see a lot of solutions uses scripts. We have a custom field called 'Business Impact' and what I'd like to do is change the priority of...
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I've tried jira.issue.editable false jira.permission.comment false jira.permission.work false jira.permission.comment.user false in the propertie...
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When using the pre-created custom field of "Change start date" (as in a change control begin date & time) the value of the field from a given issue displays in the queue as a calculated time. I ...
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I would like to create a report in our service desk to see the average amount of time tickets are in a status category of "waiting on customer." This is important for us to share with higher leadersh...
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I was wondering if there is a way to get a time tracking report as it seems that the SLAs are not the same as the time tracking and would rather use time tracking. Thank you in advance.
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Trying to import comments for tickets here... Working great with the standard "date;author;comment" body format, however, of course my boss's comments are not being imported as Jira can't find his "n...
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This just started today. When one of my developers creates a ticket they now get my name in the Reporter box. How did this happen? Help
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The "Time to first response" SLA is not working, When I make a comment on a newly opened ticket it does not stop the timer. I set it up correctly (see screenshot) but it still fails.
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When attempting to add an org I get the following error: ./acli jiracloud --user <username> --password <token> --server <https://url> --action addOrganization --name "TEST ...
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Hi, is there any chance we can make report of logged + billing hours of issues created in Jira Service Desk ( by customer ) which have linked issues in (Jira Software). In our workflow agent can op...
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Hello, My Customer Success manager wants the new v4.8 Jira Service Desk to be interconnected with our existing v8.8 Jira server. By this I mean that the tickets are created with Jira Service Desk, ...
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Hi Team, Hope you are doing good In the Latest Jira Service Desk we have seen , Multiple Select option which helps to Comment / Assign / Delete the Ticket which is good. We are working on emails a...
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Hello there. One of my customer is using Script Runner Behaviors for dynamic forms and for prefilling data to various fields based on current user. Mainly: The Current user is filled into custom ...
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Hi. When I'm, as a site admin, creating a new project in the Cloud Service desk portal, it contains one SLA by default: time to resolution. In our organization, we support many customers and have s...
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| 28 | |
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| Subject | Author | Posted |
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| 5 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |