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Jira Service Management
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Hi, I am trying to import (CSV file) some of the Jira Project Issues that has attachment. Some of those issues has attachments with them which are not getting imported successfully. Its failing with...
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I'm working on a change approval workflow that goes through the following steps: * planning * Manager Approval * Change Board Approval * Implementation * Completed / Canceled The ...
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I am having a real struggle trying to find what smart value I need to use to display the user/author whatever it is that changed the status (transitioned). The premise is I have it sending a message...
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Is it possible to add a participant in a ticket who doesn't have Jira account?
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I'm new to workflows, I need to add some transition validators to ensure the members of my project are filling out Client Code / Product, etc. (these are custom fields created for the project)  ...
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I have setup a workflow that includes a screen during a transition to prompt uploading of documentation and other various data selections we need to track but none of this information is being added ...
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1- On service desk, under Customers, when i drag my mouse on a customer, it shows basic profile details and A button says "View Profile" (a). Once i click View Profile button, an error page with "Loo...
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Yesterday I added all of my customers to my one organization, about 470 email addresses. This morning I received a notification that I had exceeded the amount of customer additions for your version a...
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Is there a possibility to limit the number of requests for a user for a given period?
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if we changed the assignee who will responsible for ticket breach the first assignee or the last
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Hi, We are building a POC for Insight cloud to show if the system can manage users, hardware and software assets and accounts and licences. One thing we do need is to report on the data we ...
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Hi There I am looking into the purchase of Jira service desk and already have an instance of Jira Cloud installed for my product development team. We have product/s that are used by a number of cus...
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...леб" } ], "objectTypeAttributes": [ { "id": 222, "name": "Key", "label": false, "type": 0, "defaultType": { "id": 0, "name": "Text" }, "editable": false, "system": true, "sortable": true, "s...
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I have a new instance of Jira Service Desk and Confluence that I'm in the process of setting up for the school that I'm the IT for. I've logged in a few users to test the experience and each one get...
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This request below was similar but there has to be a way to do this without applying this to every project across the company. https://community.atlassian.com/t5/Jira-Service-Desk-questions/How-to-r...
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Hi, I've just set up my Jira Service Desk Portal. The problem I have is that I can't eliminate the signup option before each new customer wants to open a request. How can I open the service desk and...
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I'm really new to Service Desk and have been trying to find the answer to make this work for a few days now. But so far, it's been hit and miss, with no clear answer. I've read threads that say it wo...
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I have Jira service desk project that automatically creates two su-tasks when a new employee request is created. I really appreciate your advise where else I should investigate. Here is w...
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Hi there i am using 7.31 and want to duplicate and rename a project instead of rebuilding a new one from the start is this possible and how please
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Hello, I'm adding the first team members but none of them are receiving the invitation email. Could you help me please?
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Are there any examples of attaching a file to an issue using Scriptrunner?
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I am not able to set or edit filters in Service Desk Reports. Instead of being able to see the filter sets, I only see a wavy line running through the filter bar. Nothing I do seems to get the filter...
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I created a standard Task ticket in Service Desk on behalf of a customer directly in Service desk rather than going through the portal. As a result, the ticket is not linked to a customer. Is there ...
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Hi, I'm brand new to using any of this. Read some existing topics on Due Date. Trying to create a rule for due date. Saw some suggestions for a smart value but when I input the value it's been reject...
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Im a bit confused at what vendors consider as "Users" as to determine the monthly pricing for there apps? Is it number of agents or customers ?
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 5 hours ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST |