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Jira Service Management
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Email notifications are off until 21/Apr/20 You've sent the maximum number of notifications in 1 day for your plan. Upgrade to keep collaborating with your team.
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Hi everyone! My team of ~50 have been users of Jira for a solid 2 years now, and I can't help but feel we are striking some out of tune chords with data. One question I had was how are other team...
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It may be that I just don't know what I'm doing, but it seems like if I change the order of tasks on a BigPicture portfolio that it only re-orders for my view. If others look at the roadmap the order...
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Hi all! I've created a "Service Request with approval" and added a customs field in order to select the approvers of this request. When I create the request from the portal, I'm able to load the li...
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We just started using Jira Service Desk Cloud and I'm having some serious issues with Approvals as none of the guides actually show how to set it up from scratch, managed to put in approver (for test...
299 views 2 0 Deleted user April 20, 2020 -
I have created a new Project and imported some issues of the Type "Epic", along with Child Issues (of the type "Task") linked to them. However when opening the Epic and manually creating a new child...
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I am getting an error when trying to paste an attachment in my tickets. Getting status code 403 and error message below for createWithFiles. Please help me resolve. {"error":{"code":"JwtAuthor...
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I can able to add gmail account as the mail server in JIRA.But getting error when i am adding outlook account as the mail server.
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Maybe someone knows a possible solution/workaround? Usecase: Jira Service desk used for many customers (a few hundred). Projects are based on products/services. Customers are separated into organis...
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When i create a ticket in Jira and view the ticket in customer portal service desk , it dont reflect Priority of the ticket. Can u plz suggest me the possible solution
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Hi, i created an IMAP mail address when a mail is sent to that address, that creates a ticket in the project. I get the "welcome" message that the email channel has been set. I set up the c...
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Hi, Right now our users need to enter their office location manually when creating a ticket. I want to automate this information. In the user profile there is a field "Your location" - which might ...
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We are trying to set up our trial for Service desk and email has definitely been a challenge. We have not gotten inbound and outbound email working but for some reason when you reply publicly to an ...
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Tried to create project via REST API on Postman POST - (mysite)rest/api/3/project { "notificationScheme": 10021, "description": "Example Project description", "leadAccountId":"xxxxxx@gmail...
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Opsgenie integration with Jira Service Desk. When creating a custom rule within Automation, I need a trigger category associated with incident Priority for the WHEN triggers. Currently only the follo...
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How can I bounce back emails from people who are not in my customer list? My setting is that only known customers can create tickets. This works fine for the cutomers when sending a mail, but I woul...
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Hi Guys ! Our service desk is going through a change. Because of which I made many changes in the workflow and SLA settings also changes. Because of this SLA of existing tickets has changed and ma...
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Hello, we are not able to sign in to Jira Service Desk. We need help as soon as possible. Many thanks in advance Ömer Ayilmaz WOM GmbH
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We are using Jira v7.12.1 and JIRA Service Desk Application v3.15.1. I'm trying to call a webhook (created by me) that accepts a file object using org.springframework.web.multipart.Mul...
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Can you please let me know if JIRA (Core, Software and Service Desk) can be deployed on to PCF (Pivotal Cloud Foundary) ? Thanks
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Can Service Desk customers can be given access to edit the status by them selfs ? i.e both agents and customers should have ability to change the status of issue. I tried in global permissions etc, b...
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Hi, I want to configure a Jira Service Desk and would like to automatically create the user if he sends a request by mail for example to my contact email address ( contact@ticatag.com) To do that I...
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Hi, maybe someone can help me. I want to start receiving my tickets by email. however, when I am setting up my project email, it only shows me demo@xxxx.atlassian.net in my registers. And, Go...
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Hello. We have a service desk model which is billable by consumed hours. Under this model, at the end of the month we invoice the customer the amount of hours dedicated. So, the agents and collabor...
477 views 5 0 Deleted user April 18, 2020 -
I'm new, I'm working on education. If there is anything wrong, not correct, help exhort. And guide the way Teach in the correct place. Thank you.
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