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Jira Service Management
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We have a workflow in Service Desk, where the ticket goes from: Open Waiting For Support Waiting For Customer Resolved (when we close the ticket) Customer Reopened (if we get a customer comment ...
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I am setting up an internal JSD and looking to have Jira Access for SSO and enforce MFA for the agents. Is there a way to make the same requirements for our customers as well? It seems the current s...
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currently our team is https://team-1589438642789.atlassian.net/ what do we do to change it to fisnc.atlassain.net?
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[for Server, not Cloud] When Customer Request Type is in a Create/Edit screen, it shows the request types for the current issue type, and below that is an "Other Issue Types" section. I...
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Looking to use SIL to pull information from specific fields with-in a specific ISDP or various ISDP(s). Non-Summary Format. Any support would be appreciated. Thanks! -AS
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Hi, can we show billing time to our customers in 'customer portal'. We need to show them this info and they need to approve it. How is this possible with Tempo? Thank you for answers.
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Currently the linked issue shows as resolved. However, as my comment on the issue indicates, I can find ZERO documentation on how to customize the login page. Please provide more detail o...
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Hi All, does anyone know an option in standard or an add-on which enables to bill customers for the tickets that they created in Jira service desk? In our business model we track the effort that we...
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...athAndFile)) .filename(fileName) .contentType("text/txt") .author(user) .issue(issue) .copySourceFile(true)//you must do this otherwise it deletes the source file from the file system .build() a...
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I need my team (not a project lead, not an admin) to be able to create and edit queues in JIRA service desk. Is this possible?
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Hi! We have multiple projects, one per customer and each customer has an organization. Besides, we have a Public organization that basically contains all users, within the project a ticket can be p...
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can a "Pending Reason" field that has 5 possible answers be made mandatory when you put the call to Pending status
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Good day, You would need to inquire about the Jira Service Desk Knowledge base function. Up to how many of them can I add in the Free and Standard versions of the service? My query is because I ne...
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How can I search for tasks using the description. I can only search for words in the summary. But I want to search for words in the description as well as in the summary. Thank you
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Hi, we will like to customize the customer satisfaction, not only edit one question, but add others. Is it possible to do that? If yes, please help. If no, it'll be a feature you have to implement
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Ok, so I have a issue. I am using automation to do allot of the small work in our on/off boarding cases. One such thing is setting the "Requested Participants". Now, I want each issue to have 2 peopl...
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I have a self-managed Jira SD with a 3 agent license. I have 2 agents and want to add a 3rd but it says my license limit will be exceeded. Either your software or me cannot count! In my SD p...
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Hello, I'm new user of Jira Service Desk, in cloud version. I'm trying to translate customer notification in French. Each time I try to save translation, I have pop-up with "Failed creating valida...
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HI I have created a next gen project and added members who can update the tickets on the board. However they cannot delete subtasks. I have looked at member access which I cant change....
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The user and the requested participants are not able to view the initial request they have sent in using the servicedesk. When adding other participants they also can't see the original request. &nb...
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Hi, we are looking at using Jira Service desk for external customers raising incidents with our support team. We have different service levels for premium vs standard clients (for example 2 hr ...
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Hello I have a questions about how jira email notifications works. For example, i have created issue using email, and there were people on copy in this email. It it possible to force jira mak...
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When a Customer Signs up to our Service Desk Portal, the Email Account is currently not verified. This might be an issue, since unnecessary Spam Email Login might pop up. I have the following...
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Hi Team, I need your help on to stop sending email notifications when customers created during Issues import in Jira Service Desk (Cloud). I have disabled user invite notification at projec...
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| User | Count |
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| 29 | |
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| Subject | Author | Posted |
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| 2 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
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| June 18, 2025 4:57 PM PDT |