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Jira Service Management
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Is there a way to limit the amount of issues showed next to an Intercom conversation? I want to show only three (for example) and have a "show more" if the user needed to see all.
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I want Service Desk to manage my customers requests on different products. Where can I manage customer organization information (address, phone, contacts)? I dont want the customer user e...
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I would like to give a group ability to create, edit and delete Insight objects (configuration items). Is there to give them the Insight Developer role plus the additional permission to "Delete...
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We use JIRA Cloud. Field "description" is visible in JIRA issue view, but isn't visible in request portal view (link [View request in portal]). I have JIRA administrator role. For some users, the "de...
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Hello, i try to create calendars in Confluence and make them visible to Jira Service Desk users. The Confluence Space is linked to the Jira Service Desk Project. But the Jira Service Desk user can ...
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I am looking for an exhaustive list of all activities in Service Desk that require a Service Desk agent license. So far, the best doc I've been able to find is this one: https://support.atlassia...
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As Admin of our Jira Cloud I translate Issue types, resolutions... in our language (Slovenian). I do translations for installed language English(UK). It works fine for some months. Then after ...
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Hi, Is it possible to produce a report including ALL JSD projects, that shows if SLA Time to first response was met or not? Regards Catrine
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...ossible ? FYI . my jira service desk is linked to a knowledge base which is a confluence space directory that is publically accessible Thanks for your support because I need to create many end c...
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In case of fetching issue results from given rest api, customer request type field is not returning and giving a permission error.
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JIRA has been integrated with CRM application through REST API for creating Issue & adding attachments. We get below mentioned issue when adding attachments. This issue does not happen alw...
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What is space
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Hi. I have multiple sites inside my organization for a multi brand company, with shared teams in some cases. How can I see these multiple projects on a single board ? I see that I can create a ...
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When importing a JSON file into a project, there is an error but the link to open the log file is broken. This sdncommunications.atlassian.net page can’t be found It may have been moved o...
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We are planning on using JSD as an incident response tool and would want incident reporters to use the customer portal as the primary means of reporting incidents. Is the "Service Desk Customer...
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It has come to our attention after reviewing some tickets, but users are able to leave internal comments on all service desk tickets. Reviewed: https://confluence.atlassian.com/serviced...
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Or one it is installed can I just add it to specific Projects
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I am using the refined site for the customer portal for Jira Service Desk Cloud /Confluence Cloud?. I was trying to extract the loggedin user email and pass it on using AJS. Is there a way to access ...
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Hey i am not sure what happened. i updated jira service desk from 4.5.0 to 4.7.1 and for some reason, the queues area looks.. different... i cant put my finger on it, but it seems like everything is ...
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Does JIRA Service Desk Portal allow the addition of "Date Opened" to the Requests Report View?
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Where is the archive file for a manual upgrade to Jira Service Desk (4.7.1) Data Center (Jira 8.7.1)
https://confluence.atlassian.com/adminjiraserver/upgrading-jira-data-center-manual-938846951.html Says if we want to do manual, get the archive file. I don't see an archive file for newer...
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Currently when a support agent responds to a service desk case, the status is automatically changed to "Waiting for Customer" however we want it do behave differently by changing to a different statu...
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Hi there, we are installing a new jira service desk for testing and after I select I set it up myself I end up with a Null Pointer Exception (attached) Does anyone know how can I solve this? ...
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I need the ability to create tickets on Jira from Elasticsearch using the API, but I dont want to use an agent account to authenticate. Is there a way of creating a service account for such a purpos...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |