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Jira Service Management
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Hello community, We have the instance A (Jira Software , licenses for 50 users) and instance B (Jira SD , licenses for 5 users-agents). In the instance B we will create just one project and we want...
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Is there a way to assign multiple categories to the same project? For example, OS vs. Hardware categories for an IT service desk.
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Hi Guys, I have a question to you regarding the Date & Time field. I want to capture the start and end date in the request form by their exact time. So if my customer wants this task to be done ...
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new installation of win2016 server standart, system location - Russia sd distrib - atlassian-servicedesk-4.7.1-x64.exe postgres - postgresql-11.7-1-windows-x64 jiradb: encoding - utf8 collation ...
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When I use /Jira create command in slack to create an issue my project doesn't appear for the rest of the users ??
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Hi, I have the following Problem. We use the Jira Service Desk and Confluence. If I have a Service Desk Ticket and want to link a Confluence Space for the solution my registered Jira Service...
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Hi! I would like to automatically update a support ticket (Project 1) when the field "Fix version" of a linked development ticket (Project 2) has a version that has the status Released on the Re...
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Hi all, Maybe a duplicated question, but I've been following the instructions in here to set a the first day of the week as Monday (instead of Sunday) in a custom field Date-Time picker that I...
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I keep having a very annoying error in my Jirs Service Desk instance. Service desk agents keep not recieveing notifications on comment being added to the issue. When the comment is added - th...
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hi all I have user, who does not appear when I raise request. he has jira service desk permission, and he's the only one that doesn't appear in user picker even if i write email or na...
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If a customer adds a comment to a JSD ticket, that has no 'assignee' the comment gets saved on the ticket - right, and if comments are made to a ticket that has a assignee, then the assignee gets the...
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Hi! I'm looking to add an app to a confluence page, but seems like I need the admin to do that for me. We're a huge company... what's the easiest way to identify who the admin is? :/
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I have created a JQL that has a cutoff date/time for ticket approval. However, if a ticket that made the cutoff is sent back to be re-approved after the cutoff and then approved again, the ticket wil...
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We are trying to import a JSON file (moving from Zendesk to JIRA Service Desk) and our import doesn't import anything. Wondering if we are missing something. We only are importing issue ...
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I have installed Jira Service Desk in a Dev environment. When attempting to create a project, the Service Desk templates are not available. I have: restarted the Jira service on the server f...
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Hi, I have SSO with ADFS working for the 12 agents I had in the cloud. But now i need to enable SSO for the rest of the company. How do I add everyone in the company into Jira so they can log in to t...
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I'm helping to configure our Jira Service Desk projects and am struggling with the New Issue view. I have the Issue Type set up, added them to the screen for the Issue Type and done all of the associ...
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How can only organizational users email ticket requests without also allowing the rest of the world?
When configuring preferences for users to create tickets by email, it appears that the only options are to have each user be manually added so they can create tickets, or open the system so that anyo...
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Hello, when i answer a request via comment, the customer and the request participants each receive an email, without knowing that the other received one as awell. How can i tell JSD to add the requ...
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Hello Community! There is a erros on our Jira Service Desk Portal. When we fill a text field and send the request, the following message appears: "Couldn't send request - Please cop...
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I have created a project with service request, incident, problem and change ticket types. These have been modified and some ticket types made available from the portal (Service Requests and incident...
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Hello dear community. I was faced a really strange issue with gadgets URL. It showing me that error on troubleshooting page and on Dashboard also. The problem is that base URL correct and i'm acces...
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Hi, I'm looking for a way to link an entire confluence to Jira service desk and not just a space, is this possible ? Or maybe to link 2 or 3 spaces to a single project? Thn...
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Community, What's the best way to make this SLA a reality in JSD NG? This SLA is intended to provide a customer with an update to their ticket at least every 24 hours even if the update is simple l...
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We have the following problem or lets say challange: We use Jira Service Desk and Confluence In Jira we have a Project called Support and in that project we have our customers. Now we are changing ...
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