Project best suited for a FAQs page

[Ken Carter]

Does a project page exist that could be used as a FAQ or general Q&A? I have yet to find anything available that could be used for this. Any suggestions?

[Angélica Luz]

Hello Ken,

Thank you for reaching out to Atlassian Community!

When using a Service Desk project, all project templates have the option to link to a Confluence space. There are no templates in Service Desk specific for FAQ and Q&A, so you can use any template to share the pages with customers in the portal.

• Set up a knowledge base so customers can serve themselves

Also, you can add an announcement in the customer portal for the customer to see and search for the articles before creating a ticket.

• Add an announcement to the portal
• Add an announcement to the help center

Regards,
Angélica