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Community resources
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- Questions
Jira Service Management
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Dear all, I'm having an issue configuring an automation. What I want to do is this: When an issue is created and if is an incident with high priority, I want to update automatically a field I hav...
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Is it possible to connect the jira service cloud with jira software server hosted on two separate instances? I only see this link that says how to combine 2 separate instances of Jira service desk: ...
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I wonder if it's possible to add another Organization into a Jira Servicedesk project separated from the other Organization to avoid they see each others issues. Both Organizations work for the same ...
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Hello, I am trying to set the value of a custom approval field for a user picker (single) using a Post Script and the Cprime Power Script plugin. My script currently looks like this customfie...
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New users which are added in trusted group not able to view project Queue. They are not able to view any incident, SRs.
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I am looking for my access/change requests in the 'view' issue pane to all appear on one page, currently they appear split across the page like below: Is this somehow possible?
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Is there a way for customer to duplicate a record. e.g. there is a very long form, For each user most of the values are same. Is there any duplication functionality in JIRA service desk. e.g. the ...
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Hi, A user is filling a form. Is it possible to add a child table to it. e.g. A user is filling a form (e.g for an activity) and he can add as many items as needed for his activity. May be...
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In customer portal I see the phrase "What do you need help with?" and I want to delete/edit it. But can`t find the way to do this. I`ve tried to find this phrase in java classes, .jsp .vm .confi...
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Dear all, I am trying to create an automatic rule for issues that are created in any day of the week and if are not updated (status, estimations, replies to the customer) within 7 days I would lik...
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I am new to JIRA cloud service desk. I need to configure some fields to be auto populated When the user starts filling the form. some fields should be auto initialized. e.g. if the user is a...
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Hi, Is it possible to conditionally show / hide fields in a form. e.g. There is a field named priority When the user select the priority to HIGH, another field (e.g Reason) should be shown ...
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Hi, we have a "standard"contract and we are using Jira Servicedesk, which means we have a total of 100 automation rules. but, received the message that we have reached our limit, out of the blue sky...
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We are using Jira service desk widget within our website. Jira Service desk is with knowledge base search bar and I couldnt access the knowledge base from jira service desk widget.
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Trying to get access to a service desk project that was created by someone who has now left the comp
I'm trying to gain access to a Service Desk project that was created to manage inbound requests from our customers. The 'lead' on the project is no longer with the company. I'm not able t...
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Hi My issue type for email creation have three fields only Summary (mandatory ) Description (optional) Attachment (optional) I am receiving this error randomly ...
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We have JSD Cloud and Jira Software Cloud, I worked to merge the two so that they are now on the same Org. That said I'm trying to figure out how to do a few things, here are some details. 1) I want...
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How do I set an external next gen service desk user to only view their assigned issues?
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We want to create a new request from an email, and send them an acknowledgement. Does this have to Create a new Customer? How do we have the ack/response NOT contain a link to our portal?
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What is the best approach to grant every Atlassian account user on our site the Browse User and Group permission? Should I create a group and manually add each one in? Thanks much!!
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Let's say we have a customer evaluating our product and we need to only grant access to this customer for 3 or 6 months for the jira service desk customer portal. Is that possible?
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Hello, I am requesting some help for the Service Desk cloud instance I set up in my organisation. Indeed, I use the basic template of Email for notify our agent and our customer but we have...
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The Classic Project has way more setup than I am interested in. But I don't get a Service Desk Template for Next-Gen.
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Why does jira do not send an email when a Manager is selected in the portal form?
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Hi. I've created a customer and she can't access. I created a new customer with her personal email and she don't have problems. Please I need a solution. Thanks a lot.
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| Subject | Author | Posted |
|---|---|---|
| February 17, 2025 1:01 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST |