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Jira Service Management
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Hi, I would like to know if the knowledge base in the service desk can function as user manual for end-clients? Or it's more suitable for sporadic articles?
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HI In JSD create issue form can we have a dropdown that has option 1 and option 2 in it When I select option 1 its shows specific fields When I select option 2 it shows other specific fields...
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Hello! We're very new to Jira Service Desk and see a lot of solutions uses scripts. We have a custom field called 'Business Impact' and what I'd like to do is change the priority of...
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I've tried jira.issue.editable false jira.permission.comment false jira.permission.work false jira.permission.comment.user false in the propertie...
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When using the pre-created custom field of "Change start date" (as in a change control begin date & time) the value of the field from a given issue displays in the queue as a calculated time. I ...
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I would like to create a report in our service desk to see the average amount of time tickets are in a status category of "waiting on customer." This is important for us to share with higher leadersh...
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I was wondering if there is a way to get a time tracking report as it seems that the SLAs are not the same as the time tracking and would rather use time tracking. Thank you in advance.
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Trying to import comments for tickets here... Working great with the standard "date;author;comment" body format, however, of course my boss's comments are not being imported as Jira can't find his "n...
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This just started today. When one of my developers creates a ticket they now get my name in the Reporter box. How did this happen? Help
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The "Time to first response" SLA is not working, When I make a comment on a newly opened ticket it does not stop the timer. I set it up correctly (see screenshot) but it still fails.
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When attempting to add an org I get the following error: ./acli jiracloud --user <username> --password <token> --server <https://url> --action addOrganization --name "TEST ...
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Hi, is there any chance we can make report of logged + billing hours of issues created in Jira Service Desk ( by customer ) which have linked issues in (Jira Software). In our workflow agent can op...
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Hello, My Customer Success manager wants the new v4.8 Jira Service Desk to be interconnected with our existing v8.8 Jira server. By this I mean that the tickets are created with Jira Service Desk, ...
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Hi Team, Hope you are doing good In the Latest Jira Service Desk we have seen , Multiple Select option which helps to Comment / Assign / Delete the Ticket which is good. We are working on emails a...
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Hello there. One of my customer is using Script Runner Behaviors for dynamic forms and for prefilling data to various fields based on current user. Mainly: The Current user is filled into custom ...
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Hi. When I'm, as a site admin, creating a new project in the Cloud Service desk portal, it contains one SLA by default: time to resolution. In our organization, we support many customers and have s...
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new sla goal -> "time from field" is always greyed out - mouse hover => 'field list is empty' basically trying to get sla deadline to be end-of-business-day (either today or for X days...
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Suppose I have a customer issue and create an internal issue to handle a demand with another team. I link both issues. When the other team resolves that issue, I would like my client issue to also ha...
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Hi Dears, I have created a new service request with his corresponding screen and fields. When I create the incidence by the team user or administrator the field Table Grid Editor ...
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I've looked and researched some much, and can't find an answer, everything I saw was outdated, or inapplicable for the Cloud instance of JSD. I want to restrict access to a specific transition...
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Hi Team, I have below 4 fields with the sample values - Category (Drop down) - Business Applications, Other Applications Service (Drop down)- A4IS, Blackberry Criticality (Drop down)- Very...
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I made about 8 different queues but for now would only like to use 1 for all agents. Can I somehow disable the others instead of deleting? Or make them only visible to certain users?
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Hi, Is it possible restart issue count number? So , I making some test on a project to configure it, after the test is it possible restart issue identificaton number? Best ...
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I must've edited the default pre-configured rule called "Triage email requests" and I'd like to reinstall the default one. How do I do that?
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Atlassian Community Events
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| 18 | |
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| September 26, 2025 9:05 AM PDT | ||
| September 9, 2025 11:40 AM PDT |