Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
How to block attachment direct link if user is not logged? Is you copy attachment link and posting in social media and result: attachment will be watch everyone. How disable this?
-
When a customer requests an email via the Jira Service Desk, the company's image arrangement changes due to the narrow service desk description space. Is there any solution?
-
Can you provide a specific maintenance calendar for Jira as the confluence page does not list any schedule details or have any links to access more information.
-
We have different request types under a project and each request type will have a different screen for customer portal and agent portal as well. I have created a single screen for the project and ch...
-
Hi, We're seeimg this issue with v8.7.0. The sign-up screen shows a captcha, but with no way to enter the captcha text. Refreshing the page does not help. There are no errors for this page ...
-
The table collation: 'utf8_bin' is unsupported by Jira. The Database collation: 'utf8mb4_bin' is sup
Health check problems detected: Database: The table collation: 'utf8_bin' is unsupported by Jira. The Database collation: 'utf8mb4_bin' is supported by Jira. I solved the issue that follow ...
-
If a JIRA service desk mail is received, the page layout is incorrect. The image also looks big. How can I see it like the original? normal image abnoraml image
-
We have 4 Service Desk agents however we are being charged for 6.
-
I inherited the administration of an instance of Jira Cloud which had the ServiceDesk plugin installed. After some review, we discovered that a simple Jira project would have met their needs - they w...
-
Need to create alert of notification for comments added by customer for queue owner
-
Setting up a software new user. looking for a simple help desk setup so that a customer sends a email request for support. We assign this to an agent. The customer is advised by email. We set the ...
-
All customers can't change ticket's status, just users on my organization be able change. It is possivel customers change ticket's status too?
-
I'm creating a queue for Customer A I just want all tickets from Organization A (regardless of status) in the queue I have the filters set at: reporter in organizationMembers(A) AND resolution = Un...
-
How do I do this: When creating/editing an issue you can specify a level of security for the issue."
If I create a security level issue how do i associate it with a specific issue that I have created in Jira Service Desk?
-
Hi, In an automation (the new built in automations, not the old ones.) I am attempting to set the Assignee to a ticket to unassigned. Immediately after that I am attempting to assign the tic...
-
We would like to somehow group our (internal) customers by Departments for more useful reporting. I could not find anything in the documentation relating to customer tiers or groups, adding ...
-
I recently created a new customer and product. When attempting to select these during issue creation they do not appear in the drop down
-
I need Service Desk automation to assign an issue when a custom field changes but this trigger is not available. As a workaround: Step 1. Create an "AUTOMATION FOR JIRA" rule that ...
-
we want to set a post function in the workflow to copy/move an issue from a JSD to an another project based on the customer request type. We know that we could use the Project automation...
-
I am 100% new to Service Desk and we are looking to start off using Service Desk as a Change Management tool. I am wanting to setup an approval process that depending on the Change Category (ie. Serv...
-
Can't find it anywhere. Documentation is useless as usual.
-
Hello, I have set up Jira Service Desk for my team. When customers create a new request, they automatically have notifications turned on, which is great. But when Admin gets an approval em...
-
Trying to add Queues to a project. Many of our other projects have Queues but I now need to add Queues to another project. I have searched and fumbled around but I haven't found an option for a...
-
Hello After Re-run Jira Service,Dashboard(private or shared) of some user doesn't shown,screen is white and there is not any information in this screen ,even any gadget in dashboard screen, and das...
-
Hello, Although, i see e-mail "No problems found with email settings configuration. Successfully connected to the specified email server." notification, can´t receive unfortunately e-mail. ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 40 | |
| 15 | |
| 8 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 29m ago | ||
| 34m ago | ||
| Sunday | ||
| Tuesday | ||
| July 29, 2025 10:24 AM PDT |