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Jira Service Management
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I have deleted the user from our account. But I have received the email on his ID when someone creates the new ticket. Please remove this user. so that no email goes on this ...
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Hello, How do I update or change a customers email address? Seems like Jira has updated or removed this function? I do recall being able to do it in the past?
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I'm using Service Desk, with a linked Confluence space to provide a knowledge base. All articles are visible to all customers. When I invite new customers to access the help centre I add them to an ...
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I have satisfaction ratings switched on my account. So every-time an issue is resolved, Jira sends out a survey back to the customer asking feedback. What I want is, when a customer chooses to provid...
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Hi All, please see images of my objects listed below. When creating a NANO object, how can i select a Sim number attribute, then either auto populate with that SIM card objects data n...
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I am trying to export a filter report to Excel from Jira but clicking on the icon does not allow me.
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Hi, I'm automating the process to refresh the Jira Test Environment. And to do that I need to change the parameters of the Incoming Mail Handler on Service Desk via SQL Query. Do you know in which ...
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We have 3 categories of clients: 1 (Premium), 2 (Advanced) and 3 (all others). Each customer category has its own service level (SLA). Can I use different SLAs for different categories of clients in...
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Hi all, I have an issue with Jira Service Desk (Server). Every time, I log in to Jira service desk, I receive error message at the bottom of the login window. I can still log into my account. After ...
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Wondering if anyone else has ever seen this? I have a workflow called "In Progress" that I target with an automation to enact an action on the ticket. When I go and check the automation it show fou...
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When our users reply to comments in a ticket, the response gets added as a comment, twice. The first time, just the email body is added and the comment is tagged with the "Reporter" label. The seco...
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Hi everyone, We have requirements to comment on tickets at intervals dependent on each ticket’s priority. A high-priority ticket, for instance, may require a daily comment (status update) until re...
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User receives password reset confirmation email, when opening the link the password reset boxes are there but hitting create does not show any confirmation of resets
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We are using Jira Cloud. I am having intermittent notification issue when a comment is added to Jira Service Desk request. Sometimes reporter did not receive comment added notification.&n...
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How do we achieve this scenario in JSD (Jira Service Desk)? Company X has three customers A, B and C. When end users of these three customers raise support emails, they should get logged in JSD but e...
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Is there a customer satisfaction survey in Jira Software without an add-on or is that exclusive Jira Service Desk?
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Action details: Issue condition The following issues did not match the condition:ITSD-464 My automation rules are saying i need to upgrade but yet most of the usage reports show this as no...
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I want to mannage the user acounts in Active Directory
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Just this morning noticed that the Help widget is missing from our application's pages, just in Chrome. Firefox is ok (so far). Message in Chrome console is A cookie associated with a c...
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(Apologies, just started playing with Service desk) I am looking at using the Service desk as a way of creating a Customer services interface. However, I need to be able to pull some b...
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Guys, i need a help with a suggestion. Sorry with my english. I have a project that a separate system that needs to communicate with the JSD platform, but the user will authenticate directl...
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Trying to include "ec.msc-mdsd-nhs-dcs.ec@canada.ca" as a participant in a ticket. Is it possible to do so?
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Hi. We'd like to know who assigned an issue to one of our users, for coaching purposes. Is there an issue log somewhere? Thanks.
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When a customer receive an e mail notification the name of the assignee appears instead the name of the companny for example. There is any way I can change this without any addon? I want to ...
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Hello! I wonder if there is an option for simple integration two Jira versions (Service desk and Software). Server installations. Case: I am a support engineer and I want t...
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