Jira Service Management

I am trying to automate below scenario : When request created in Service Desk(Cloud) project create automatically issue in  Jira Software Project(Cloud) but I did not find Attachment field to c...

• cloud
• jira-service-desk
• jira-software

Hi guys, I recently found an issue that when I customised the request type in my next-gen service desk, I cannot add in new fields because of reaching the 50 fields limit. However our IT team told m...

• cloud
• jira-service-desk

we have a customer group picker field for selecting an assignment group.  it is tied to our assignments groups for JIRA (cloud).  When you click the drop down only some of the options appea...

• assign
• cloud
• custom-field
• group
• jira-service-desk

Our customers go on our service desk portal to create a ticket, I respond to their question, they respond back however it gets converted from a bug to a support issue type. Has anyone experienced thi...

• cloud
• jira-service-desk

I trying to use JIRA Add-ons "Jira Cloud for Sheets" and it doesn't seem to be working. It was woking fine until last week and now it has stoped working 

• cloud
• jira-service-desk

Hi, as we have a couple of products to support we setup a "template" JSD project. From this I created the new projects with the configuration from the template. Unfortunately a couple of things is ...

• jira-service-desk
• jira-service-desk-server
• project
• queue
• server
• +1 more tag...

Documentation des not indicate I need to enable anything or that organizations functionality may not be available   Thank you!

• cloud
• jira-service-desk

Hi,   For a couple of months we're using Jira. We use classic projects and work on multiple projects with multiple teams. Some of the team members are external and are not part of the internal...

• administration
• cloud
• jira-administration
• jira-service-desk
• jira-service-desk-cloud
• +1 more tag...

Hello I would like to do two things and I am not sure how to exactly, hoping someone can help.   First: when an email is received the priority defaults to High, is there a way to change this ...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Once a ticket is logged i need to cc participants to the mail so they are cc'd in on the mail

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hi,  I am looking for a report based on a filter which I have already:  status != Closed AND reporter in (membersOf(NOC)) AND createdDate > -10w This will bring up all of my tasks cre...

• jira-service-desk

Hi there   We are looking to stop the problem of customer's raising issues and then them being left for too long in our queues without an action.    Is there a way to enable notifi...

• cloud
• jira-service-desk

Dear all, I have a specific situation and I am in need of your help. My organization has a large number of customers for a specific project and we need to create an Organization of 4 people whom t...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• organization

Hi, We created a work on Jira Service Desk with Approvals as below. Open -> Approved Open -> Waiting for more info Open -> Rejected. If a user initiated *Waiting for more info" from Ope...

• approver
• cloud
• jira
• jira-cloud
• jira-service-desk

Добрый день! Столкнулись с проблемой, что клиент получает неизменный шаблон уведомления. Хотя в настройках Default outgoing email format выставлен html Шаги воспроизведения: - отправили запр...

• cloud
• jira-service-desk-cloud
• notification
• template

Good morning all!   We are running into multiple issues while using Proforma form in SD Help Center (HC) request. First of all: The form itself displays all the correct fields etc. The issues...

• jira-service-desk
• jira-service-desk-server
• server

Hello, my office currently has JIRA in server and currently houses about 300 projects and service desks We wish to attempt to migrate one of the JIRA service desk project to Atlassian cloud while no...

• jira-service-desk
• jira-service-desk-server
• server

Hi Team, Users have been complaining about the missing 'Import Issues from CSV' option from Issues dropdown but as admin, I can see it. Is there any setting we need to change, as this KB sugge...

• jira
• jira-administration
• jira-server
• jira-service-desk-server
• jira-software
• +1 more tag...

SO we have a an SLA in place for client feedback, that once a ticket is marked as resolved and if no feedback after 3 days then the ticket gets moved into closed. how ever we seeing a number of issu...

• jira-service-desk
• jira-service-desk-server
• server

Hi,anyone could tell me how to write JS scripts to control follow: I want to notice user to click this button to give  feedback to us at the knowledge Base of JSD.

• jira-service-desk
• jira-service-desk-server
• server

Hi All,   I am trying to install jira on linux server - Centos (OS). Can anywhen help ?  

• jira-service-desk
• jira-service-desk-server
• server

I want to remove the value from the custom field or set it to null. The code below is not working as expected. Please advise me. Thanks in advance. regards import com.atlassian.jira.component.Comp...

• developer
• scriptrunner

I tried using both this method to set the value in assigned group and assignee: issue.setCustomFieldValue(assignedGroup_cField, assignedGroup) issue.setAssignee(defaultAssignee) or def changeHold...

• cloud
• jira-service-desk

Hi,  In my service desk I want to create a request portal where sale can booking a meeting with presale. But I want to create automation reject request if create request date less than 48h wi...

• jira-service-desk
• jira-service-desk-server
• server

What groups / role do I need to have in order to create a NEW Queue? 

• cloud
• jira-service-desk
• jira-service-desk-cloud