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Jira Service Management
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I need to make the assignee base off a custom field (user picker) : Trigger: When issue is created If: Status equal (status of choice) AND: Assignee is Empty custom field (user picker...
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I'm getting error 400 when trying to get property from request type. Already tried to authenticate with an encodedBase64 user and password, but it didn't worked. Code: def username...
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How can I organize my custom reports in alphabetical order?
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I would like to know what is the difference between; Watcher, Participant, and Share in Jira Service
We want to know what is the best practice of when to add a person to a ticket. Here is what I think each option should allow. We may have a non-agent who is a SME and we want him to foll...
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Conocen alguna empresa en Colombia que preste servicios de asesoría y/o implementación para Jira?
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El cliente requiere visualizar el reporte de casos a través del portal. La principal funcionalidad es organizar los casos por fecha de creación. He probado algunas aplicaciones y no me ha...
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Closed/Finished/Done issues do not show in the queue.
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In Jira Service Desk what makes a User an Agent vs. User. Is it by permission, group, role or what?
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Hello. Today I updated my Jira Service Desk to version 4.9. The size of the columns in the rows became giant as shown in the image: It was impossible to work from notebooks and...
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Hi, I'm new to JSD and trying to set up some workflows for staff onboarding. Our process requires an approval from one of a group of staff who need to provide some information before they can approv...
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My colleague and I have the exact same permissions. We are both site-admins, and both project admins of a specific service desk project. She created a number of orgs, and recently had a request to se...
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I need to create a service desk ticket request that contains yes/no branching. Like this. Reset FunkyWidget Password Are you using a Windows Laptop? Yes|---> go to the FunkyWidgetPortal and cho...
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How do I go about doing this? I have two help desk projects on our help center; one is defunct and the other one is our sandbox. I don't want our users to access this so I need to delete our hide the...
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Every time a new client account is created, it automatically attempts to add them to JSD Service Desk group and attempts to consume a license instead of being a customer only.
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Hello, I'm trying to put in place a workflow for my Scrum Project in Jira. At one point, in a transition, I need approval and I need to NOT allow the next status until the approval is confi...
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Greetings! We just started learning Atlassian Jira Service Desk Need your help! We use the Jira Service Desk to receive applications and Jira to conduct internal projects. Sometimes, the one who ...
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Hi all, We have around 200 product categories, that we want to add on Product categorization. But as we can see there is a limit of 55 options can be added. Is it possible to increase the number o...
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Dear community, We are currently switching from service desk server to cloud. We decided that we wanted to have two seperate free instances, one external and one internal. One instance will be up...
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Hi, I have had a request from a customer to have some additional information when they are reviewing 'Requests' on the Service Desk Portal. At the moment they have the list of...
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hello, sometimes we can't select the text there is in organizations and it's very useful for us because we copy the information there is in organization and we paste it in notify to. In the f...
332 views 0 0 Deleted user June 4, 2020 -
I am trying to create a new ticket in a software project and make this visible in our customer portal. I have created a software project and created an issue in this project. I know want to make th...
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When I go to the item in "Settings | System | Email | Outbox", I can only disable and enable the SMTP settings. These are obviously only the default settings. But I want to use my own SMTP server h...
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Dear community, One of my daily tasks in using Jira Service Desk is to create a daily CSV/Excel file with issues based on specific criteria (created or resolved during the previous day). Is there ...
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hi, My question is if you possibile edit the buttons on the screen to service request? for i would adding on button for selected directly the state of request thanks all
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Hi, We have recently set up a service portal. When you log in as a user in to the portal on the top right corner there is an option to close a ticket. We would like to remove it as we don't want t...
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