Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
I am working in an FDA Compliance environment. We want to build a Jira Service Desk (Cloud) request to replace a form that requires version control. Once the request template is built and live, is th...
-
We just migrated our Jira service desk cloud to server. Our customer "Joe" created an issue by emailing our help desk and he got our agent's reply comment as an email. But when "Joe" replied back his...
-
Hi Experts I'm new to JIRA SD and wanted to connect to an internal JIRA SD endpoint What's JIRA SD basic auth endpoint? I didn't find example on https://docs.atlassian.com/jira-servicedesk/R...
-
I can't seem to find a way to do this - but how do I 'reset' the notifications in a project to default? I tried deleting/recreating a project and that doesn't do it - so not sure if there's a global ...
-
At the moment, when a customer receives an email from jira, if the action that cause the email to be sent was from an agent doing an update on the ticket, the customer gets an email from "Agent Name ...
-
My Jira admin sent me a invite to edit service desk IT Tickets. Upon clicking on email creating a name and password I was greeted by a empty system dashboard. Clicking on projects shows nothing as we...
-
I find myself in this scenario: I need to check whether current assignee = component lead during a specific transition. If my current assignee = component lead, then take some actions (...
-
Afternoon, I have a strange issue. We have a single customer that cannot be assigned as a reporter. This customer can email our servicedesk and it will make a issue for them as a reporter...
1,580 views 7 0 Deleted user August 17, 2020 -
Everytime we receive a new issue from our clients, we do not receive any notifications in our emails, for that reason we need to check constantly ir our panel in order to see if there any new. ...
-
Hi, A few months ago I asked a question about this error, they gave me a possible solution: https://community.atlassian.com/t5/Jira-Service-Desk-questions/Cannot-install-service-desk-on-jira/qaq-p/...
-
Hi, I am trying to edit an email template I created to include the chat history of the ticket - but am running into a bit of trouble. I hope there's some super simple fix I'm just not thinking of, bu...
-
Hallo, When searching via Portal site : find help and services the search is limited to 3 results. (Confluence articles) Can we expand the search Confluence articles results? Jira Helpdesk (cloud)...
-
Hallo, is it possible to block the email address from changing by customers. We don t want generic addresses like hotline@company1.de or support@company2.de or other non-personal addresses in our s...
-
We are working to upgrade to 4.5 and I'm wondering if we can use updatedBy() to build filters to show where a ticket was last updated by the Reporter. Or if I can use it in dashboards to show wh...
-
I've created a Request Issue Type for Employee Offloading Request in our SD Portal. Can you please direct or guide me on how to automatically add a checklist form for the customer to fill out when lo...
-
We assign out tickets manually to staff and are looking for an easy solution to highlight high-priority tickets to staff. Ideally by color-coding (red for example) the ticket information line. Is the...
-
Dear all, I have a very specific problem with the notifications scheme in Jira Service Desk. There are almost 20 projects in Service Desk which use the same Notification Scheme. Suddently, one of ...
-
Hi, Is there a way to pre-populate the users email address in the Jira Service Desk widget? Currently when users want to create an incident using the form, they have to enter their email addres...
924 views 6 0 Deleted user August 17, 2020 -
Hey there, I'm looking for a way to count something like this: >>for every unique value in "Domain of reporter", count how many issues have been created matching this JQL<< This is wit...
-
We are using the Third Party addon ( Refined Theme ) for customer portal. In that we are calling the API and we are able to display all the fields we want but facing issues when we try to add Assign...
-
Hello Assist, I have use service desk. But in my service desk show me like this error "Jira Service Desk is licensed but not currently installed." If I follow following post : "https://confluence.a...
-
Hi, I am an agent/administrator, how can I disable email notifications to myself when I reply to a ticket or create one myself? Regards, Reuben
-
Hey guys, we wanted to change the email adress of one of our account. But as it seems we never really get the email. We have contacted our IT department and they tripple checked if all he em...
-
Hi We have a fairly fresh installation of Jira SD Server. We use O365 account in Jira mail handler for incoming and outgoing e-mail notifications and commenting. Every week we seem to have incoming...
-
Hello , When people email Jira is creates duplicate tickets is there any way users can reply to an email and is goes directly into an already created ticket? Thanks & Regards, Mahesh.
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 7 | |
| 7 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |