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Jira Service Management
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Hello Everyone, I am trying to setup Jira to email groups of staff that are going to be working in Jira Service Desk when a ticket is created and assigned a specific category. We have a web re...
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Ok, Friends, Seems like I've done this many times and it's super simple, but it's not working. What I'm trying to do: For a New Hire request, there is a checkbox field for each system/service...
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I did the integration Zabbix+Jira and now I've automatic Issue from monitoring, but when some issue is trigged twice in Zabbix we have a duplicate issue in Jira. It is possible to delete that duplic...
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Hi everybody, short question: Is there a syntax to center some text in a customer notification. Similar to HTML: <center> </center> Thanks a lot! Hannes
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Is it possible to configure so that if the person a ticket is ultimately assigned to, doesn't open or acknowledge a ticket in a pre-determined amount of time, it gets kicked off to another agent?
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Is it possible to build reports in Jira? Administration would like to see a report on SLA for tickets that are submitted by end users.
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When running the SD Integrity Check I receive a series of errors. I am not sure what they mean or how to fix them. SD is very confusing with what seem to be circular references.&nbs...
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Hello, I have Stories with a specific component, I wanted to fetch subtask for each story according to Subtask and Display them on separate boards(component-wise). I have tried some options ...
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Quand une tierce personne souhaite envoyer un email à l'adresse atlassian, l'email n'est pas envoyé et ce message apparait : Unauthenticated email is not accepted due to the sending domain's SPF...
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Is it possible to integrate free Jira SD with Zoho assist?
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When I tried to set OAuth 2.0 as the authentication method in Incoming Mail settings I realized that it's not on the list: Then I checked the OAuth 2.0 settings: I'm not using HTTPS at the ...
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Dear all, I have different service request which runs and handle correctly in Jira with an SLA which start when request is created and Stop when request is resolved. Based on that I try to show on ...
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I've noticed that when the counter is Paused and I comment to customer the time to first response is not set. It works during the "not pauzed". Please help.
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We have had JSD for several years and for running reports, I'm frustrated by these seeming limitations: Why do the timescale reports only go back 11 months? Why is there a 1,0000 record limitation...
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Hi, On a Jira Service Desk projekt I want to manually send e-mail to new users, I therefore select "Do not send account verification emails" under Project settings > Customer notifications"....
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Dear Community, our customer has a dedicated server for the JSD. Parallel he is operating another server with Jira and Confluence. Is it possible to connect the Knowledge DB o...
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Hi all, I am facing the problem with the email request which cannot retrieve emails for creating new tickets. Highly believed that the email has been successfully configured I have checked the...
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I have selected the test cases assigned to me in the Search Test Executions view however the Bulk option is not available. Is this based on product options or access level Please advise. Thank you
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When I want to add category I get an error
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Hello, Is this the list, of required Jira server version for Jira servicedesk ? https://marketplace.atlassian.com/apps/1213632/jira-service-desk/version-history For example, if i h...
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Hi, everybody. I'm struggling to find a way to attach a custom file to an email message sent using Jira Automation. Is there any particular way of doing it? Many thanks for your help!
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I need additional gadgets to my Operational dashboard, Is there any option to add the customized charts to the Add gadget option. As of now in the Dashboard there are only few gadgets, I am ...
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I'm trying to do some clean up in our on prem Jira Service Desk instance and I've come across what looks like duplicate issue types? I know they were created by Jira Service Desk (it's in the descrip...
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We require the component be populated prior to closing an issue in Jira Service Desk. Because it's a required field, we have to allow for the option of "other" to capture any support for non-componen...
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This just started. I am now unable to completely remove a Request Type in Jira Service Desk portal. I can add and remove request type groups all day, but the final one won't disappear when clicking t...
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Atlassian Community Events
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |