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Jira Service Management
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In Jira SD Cloud - Does anyone know of a way to display a limited list of users in the 'Approvers' field, where the list of users displayed is based on the value of another custom field (and not ever...
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How to receive email notification along with attachment
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Hello, I need to create a report that only includes my clients who have generated more than a specified number of tickets (example: 100) in a range of time (example: one month). Thanks.
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We have an approval workflow where one approval is required. We want to have option of many approvals needed and all approvals must be approved before workflow can move to next step. Any ...
630 views 3 0 Deleted user September 28, 2020 -
Is it possible to create rule to automatically add a user with a specific email address ie. anything@joestyres.com to an organisation?
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I need to have the view, with the corresponding column, of the date on which some incidents have entered a specific state. That is, on which date was it updated to the CLOSED status
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Hello, We want to implement approval on a WF. Currently, we let the client select the approver from the client list. I noticed that the client could select himself and approve his own application!...
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Hi all, I am trying to create a new Organization for my Jira Service Desk and I am getting the below error message (in French) "Une erreur est survenue. Vérifiez votre connexion et réessayez."...
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Some of our workes don't take ownership of an issue when closing it. I'd like to add an automation, that if the issue is unassigned and the issue is being closed, then the ownership automatically go...
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We are running a self managed instance of Jira (Development) and Jira Service Desk (IT Helpdesk) that currently is only used by employees. We would like to provide a new Jira Service Desk proje...
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So, if I am creating a bug in JIRA it should directly populate my bug template which has say "Browser details: URL: Screenshots: ..... and other things as normal text" Can I make this happ...
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Hello everyone, I installed a fresh version of JSD in my existing Jira Server Instance and I'm having some strange issues with it. When I access a new Service Desk, no Images are shown: And when ...
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Hi everybody, I am trying to automatically assign a issue to an operator, which is going to be chosen by the user opening the issue, from a user picker field. I have found already a lot of script in...
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Using JIRA Cloud with about 60 users. JIRA Cloud was commissioned 18 months to 2 years ago. Several of the original team have left and I am now, as a Site and Organisation Admin, trying to install a ...
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We don't want to update the ticket Last Updated time for the customer comments. Is there any possible way to stop updating Lats Updated time for the customer comments ? Thanks in Advance M...
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We have created few Custom reports in our Project settings reports, like Time to resolution, SLA Success reports..Etc. We would like to add those reports to Dashboards. Is there any possibility of a...
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I am trying to figure out what is the meaning and relationship between 'Waiting on Support' and 'Waiting on Customer'? Suppose my ticket moves from "To Do" to "Under Review" for triaging the request ...
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I need to add 2 languages to the Customer Portal in the Service desk. I did so, set those languages as Available to customers, but the Change default language button is disabled anyway. How can I cha...
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When I select an issue type (incident, service request). No e-mail is sent to the customer. When I select a request type an e-mail is sent to the customer. I don't know where this is going wrong. P...
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Jira Service Desk で作成した課題を同一サーバー上にある Jira Software に移動することができようですが、うまく機能しません。 どのような環境設定が必要が教えてください。
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Jira Service Desk と Jira Software のメニュー画面上部の検索機能で日本語による検索が機能しません。 ”課題の検索”の画面から検索する場合には、日本語による検索が可能です。 また、Jira Service Desk から Confluence のナレッジベースを検索する場合にも日本語による検索が機能しません。 環境設定の方法を教えてください。 &nb...
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Jira Service Desk で作成した課題を同一サーバー上にある Jira Software に複製 (CLONE) することは可能でしょうか？ CSVを使用して Export して、Import できることは確認できましたが、 Jira Service Desk / Jira Software の機能として複製することはできないのでしょうか。
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I want to set my knowledgebase articles so that they can be view by my customers who are setup as portal only customers, but not "anyone". I have read the documentation on this page: ...
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Hi, I've a workflow (only slightly customised) which ends with 'Done'. The Post Function is set for transitions to 'Done' as 'Resolution=Done', as below. Yet, even new tickets still show in the 'Ope...
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Hi there I am trying to import a mpp file exported from MS Project 2008 via the WBS Gantt-Chart plug in but get the error message: Error! Can not import this file, please make sure your file is co...
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