Customer not able to see a project in portal

[Rosana Casilli]

Hi All!!!

I have this issue  that a customer has reported recently. 

this user used to see a project in service desk portal, and now he is not seeing it. 

I have review the permissions but i do not see anything strange.

What do you consider I should look for?

thanks in advance

Ro

[Fazila Ashraf · Accepted solution]

@Rosana Casilli  , was the customer removed from the role?

Did the customer permissions about 'who can raise requests' changed? -> https://support.atlassian.com/jira-service-management-cloud/docs/change-project-customer-permissions/