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November 19, 2020 edited
Hello Paul,
Welcome to Atlassian Community!
Just to make sure that we are on the same page, I would like to confirm if you are trying to add a custom email address to a Service Management project.
If that's the case, can you please share with us a screenshot of the error?
Please, check our documentation for more details and if you have any questions, please let us know:
I'm all good here, thanks. I needed to allow less secure apps in gmail. I created a child org in g-suite admin and created an override to allow less secure apps to the email i was trying to connect.
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