Sending emails to specific projects

[Jim Stewart]

Having a little trouble figuring this one out. Point me to doc please or advise. Simple question that will assist in about 10 projects 

--Email sent to generalhelpdesk@company.com there should be a helpdesk ticket created automatically to General Helpdesk project.

--Email to peopleopshelpdesk@company.comshould create a ticket assigned to people ops project,

Etc. 

[Daniel Ebers · Accepted solution]

Hi Jim,

yes, this is possible.

Please kindly refer to the following documentation for more information:
https://support.atlassian.com/jira-service-management-cloud/docs/add-an-email-account/

Regards,
Daniel

[Jim Stewart]

Thanks. I'll take a look. 

[Jim Stewart]

Actually, can I follow on to this? I went to look for email requests but it wasn't in Project Settings. (Maybe our version is newer than the doc?) I searched for email requests and interestingly it came up with a list of email addresses for each of our service desk projects. Neither my colleague nor I created them so it looks like they were autogenerated. 

The first one I tested worked fine. But the email address is kinda ungainly. So dhsd@companyname.atlassian.net. Could we change it or alias it so it instead says e.g.

Peopleops@companyname.com ??

[Jim Stewart]

Never mind. I think I see it.