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How can I resend a customer invitation?

Kasper
Kasper
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November 18, 2020

My customer reported that the invitation EMAIL was not received and I cannot find how to resend for him, can you let me know how to do it?

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Liam Green
Liam Green
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November 19, 2020

Hi @Kasper 

Currently, this is not possible - Atlassian have an open feature request for this that you can vote and watch: https://jira.atlassian.com/browse/JSDCLOUD-2296

As a workaround, if the user hasn't logged any tickets, can you delete them and re-add them to generate the email again?

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RJ Foltz
RJ Foltz
October 7, 2022

Has there been any update on this?

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Igor Stojkovic
Igor Stojkovic
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Atlassian Team members are employees working across the company in a wide variety of roles.
July 18, 2024

Hi everyone, just to let you know that this feature is rolled out on 28 October 2022:

resend invite.png

 

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William Walker
William Walker
Contributor
November 13, 2024

What if I'm stilllll not getting it? I have setup a vanilla gmail account to work as a test customer but I'm not getting the invite email.

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