Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello Insight users, As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you! ...
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Hey everyone. I have set up the widget on service desk. I have configured everything correctly and set up a login free system. When I copy the embed code and put it on my site anywhere (head...
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We have connected our company support mail to JIRA service desk, but we are not receiving all mails in JIRA service desk from customer, if we compare the mailbox and JIRA service desk, not e-mails ar...
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We're using JIRA Service Desk 4.11.1 with a Refined themed portal and ProForma based request forms. I've been asked to change the wording presented to users in the drop down where they can...
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The user guide on how to set up KB integration is totally confusing when it comes to the step about setting up a user that is supposed to be used for the Confluence access from the Jira Service Desk ...
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Hey there, Can you advise how can I disconnect HubSpot from Jira Service Desk (Cloud)? Thank you! Ross
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my error urllib.error.HTTPError: HTTP Error 401: Unauthorized
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Hello! So I know that you can search KBs on Jira Service Desk Help Center, but can you also list KB articles there dynamically? Some examples would be something like displaying 5 top viewed articles ...
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Help!!! I am new to Jira. The admin for our Jira software left and I have been given the job as our Jira admin. *sigh* All of the automated email resp...
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Hi, We currently use JIRA as an internal support ticketing system but will soon implement a new client that has requested a ticketing system. Once a ticket had been created by a member of our...
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I've seen already that Atlassian doesn't provide a native way to turn off / hide the login button from a service desk portal page, but wondering if anybody here knows of an add on or hack to do this ...
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Hello, We are trying the Jira Service Desk Production and it checks a lot of boxes but I am looking now on how I can configure a project to get these things: 1. Support plan management In our comp...
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Is it possible to set-up automations based on dates & times, and ideally a plugin? Our company utilizes several Atlassian products including Service Desk and OpsGenie. The use ...
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Buenas tardes como creo los SLA pero en minutos no horas
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In the status drop down all the transitions for that workflow are shown - but i can see duplicates! Any that are preceded with the word 'transition' i did not add in the workflow. Why did...
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Hello Community! I cant find documentation to confirm this, so I wanted to see if anyone here knows this. When a user sets their time zone (lets say EST) and they search for tickets cre...
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Hey, When we try to create issue then there is only one option of selecting issue type and i want to add subtype below that so how can i do this...?
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I need to set a date and time stamp as a column for the end user to view when they raised the request so they can also track how long it is open.
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Updated to Jira core 8.12.3 and Service desk 4.12.3. Now Tempo plugin doesn't work. It will load for administrators, but regular user accounts it just spins when they try to access My Work. Any help...
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Hey everyone, We are in the process of switching from Zendesk to Jira ServiceDesk, and I'm encountering a problem with email notifications during my testing process. For clarification, I have ...
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Hello all. I am working on a way to resolve multiple tickets that were resolved by vendors. I have read online that it could be possible Link Here , however I wasn't sure of the form...
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I am automatically applying a comment when a cascading select value changes. I only want the parent value to trigger the automation rule. If the parent value stays the same and the child ...
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Hello, We have 3 security levels say A, B, C in our service desk project. We want a possibility for the service desk agents of any security level to be able to transfer a jira ticket to any other se...
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Hi there, I'm trying to figure out how could I help some customers to use basic API calls. When I run this one on the browser: <jira-home>/rest/api/2/search?jql=resolut...
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
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| June 18, 2025 4:57 PM PDT |