Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Still see Done cases on the queue and I'm getting a weird pop up says "Queue data may be outdated, we are unable to refresh the queue data, check your internet connection". My internet connection is...
-
Is it posible to set other DKIM records to connect Jira Service Desk in order to use a own email address for responding to tickets?
-
Hi! I'm trying to create a automation rule for a certain type of issues based on the time. This should be a Scheduled task. When I tested with {{cf[10100].dayOfMonth}} = {{now.dayOfMonth}} or wi...
-
Trusted permission have set for both user and other setting is the same but only one user can see approval but another cannot see approval button. Can i know why?
-
Hi How do we remove the report access from our service desk agent users
-
Hi We want to be able to pull a report from our Jira Call logging system We found the reports section but the reports that I am able to create are only graph based reports We would like to create ...
-
Hello, i've got a error after trying to edit or Restore pre-installed templates can you help me ? Screenshot on attachment. I uninstall and reinstall the product i've got the same error. Tha...
-
Can I give different permission for difference level like staff request a laptop, supervisor approve and then manager approve then go to Procurement to approve purchase.
-
Behaviours mapped to the "Use Service Desk mapping" type on a CheckBox custom field still displays "optional" in the customer portal whenever calling setRequired(true) on those fields Related i...
-
Hi i have created a new project. With basic kanban (To do, pending, in progress, done columns) My target is that a ticket is opened automatically when a person send an email to an email addre...
-
Hi i have created a new project and kanban. I need 2 things. How can I have that only some users can access to the helpdesk servicedesk and see this new area where open tickets? Example I have a l...
-
As an organisation we have decidd to migrate to jira from our current ticketing tool... How can i import all the customer data i have in an excel to Jira
-
Hi, we have Jira Service Desk and Confluence installed on local servers. But it seems that some data are saved (scheduled) om my computer and this take a lot of space on my computer. I want to add th...
388 views 3 0 Deleted user October 21, 2020 -
How to get all my ticket result in excel with month
-
I want to update my standard Jira Service Desk Escalated queue to include the sprint value for a linked Jira ticket. Can anyone assist and advise if this is possible? I've added in ...
-
Hi, I'm new to Jira Service Desk and trying to learn the ropes. This forum is a great resource.
-
I have created a kanban board on Jira for Bug Tracking, and we have linked customer requests/issues from Jira Service Desk. Our aim is that when a bug is fixed, we would like to contact the customers...
-
How do I copy the Workflow associated with a Request Type from one Service Desk project to another? Service Desk Project A has a request type "General Question" and I created a Workflow for ...
-
Hi, I’m having a very unusual issue Current implementation Created 2 different types of issues that can be raised by users Defined different screens to capture these details 1st Issue type is a...
-
Did the requirements for the Help Center logo change? Please advise on how to remedy.
-
Hi Is possible add a customer to a differents project in service desk with jira-python Thanks
-
Hi everyone! As the service desk changed with portal groups at raise request form, I want to know if there is a way to add portal group option in queue columns. Thank you in advance, Dimitri...
-
How to use Project Automation to remove specific Request Participants based off of the email address
Hello, I am trying to use Jira Project automation in Jira Service Desk Cloud to detect issues with specific Request Participants and remove that entry while preserving the other entries that mi...
-
My set up is to have a JSD project with agents that occasionally escalate tickets to a JSW project. The escalation is done by creating a new ticket in the JSW project and linking it with the JSD tick...
-
Good day, I have the following problem: when they are sent to generate tickets through the mail and the header and mail is the same, these are entered as comments and not as a new ticket, do I have ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 29 | |
| 11 | |
| 8 | |
| 8 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 12 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |